Hinjewadi, Pune, Maharashtra Customer service representative Jobs – 106 Open Jobs Today

Customer Order Management Representative - Level II - SHOP
Cummins Inc. —Pune, Maharashtra
- Microsoft Excel
- Research
- 12th Pass
12d
Customer Service Representative
Unbound —Kharadi, Pune, Maharashtra
- ₹19,000 - ₹26,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Health insurance
- Paid time off
Quick apply
Senior Associate, Client Services
Data Axle —Pune, Maharashtra
- Overnight shift
- Computer Science
- Salesforce
- Research
Customer Service Representative
Avnet —Pune, Maharashtra
- Full-time
- 12th Pass
- Communication skills
Customer Support Associate
Accoona IT —Viman Nagar, Pune, Maharashtra
- ₹20,000 - ₹35,000 a month
- Full-time
- English
- In-person
- Communication skills
- Health insurance
Quick apply
Business Associate - Customer Service
NEXTHRIVE INTELLIGENCE PRIVATE LIMITED —Pune, Maharashtra
- ₹10,000 - ₹10,700 a month
- Full-time
- Microsoft Word
- Customer service
- English
Quick apply
Customer Support Representative
MG Consulting Private Limited —Pune, Maharashtra
- ₹19,000 - ₹35,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Commuter assistance
Quick apply
14d
Customer Service Representative
Danfoss —Pune, Maharashtra
- Full-time
Customer Relationship Associate
Fabindia Limited —Pune, Maharashtra
- ₹16,000 - ₹24,000 a month
- Weekend availability
- English
- Master's degree
- 12th Pass
- Health insurance
Quick apply
Customer Service Coordinator
Acme MEP Services —Pune, Maharashtra
- Up to ₹2,000 a week
- Full-time
- English
- Microsoft Office
- In-person
Quick apply
Customer Support Associate
Convera —Pune, Maharashtra
- English
- Microsoft Office
- Financial services
Quick apply
13d
Associate Director-Customer Success
ZenTrades —Pune, Maharashtra
- Full-time
- Project management
- Leadership
- Communication skills
Associate Director - Customer Behaviour Analytics
MSD —Pune, Maharashtra
- Full-time
- Doctoral degree
- Master's degree
- SQL
1d
Customer Service Rep I
Howden Air and Gas India Private Limited —Pune, Maharashtra
- Schematics
- Analysis skills
- Programmable logic controllers
Quick apply
GBS OPS Customer Care Representative- Grade- 8
UPS —Pune, Maharashtra
- Full-time
Customer Service Assistant
Mouser Electronics —Pune, Maharashtra
- Full-time
- Word processing
- Bachelor's degree
- Data entry
Agri Advisor (Customer Support Representative)
Kay bee Bio Organics —Pune, Maharashtra
- Email
- Sales
- Bachelor's degree
- Communication skills
Customer (Supplier) Support Associate - German
Assent —Pune, Maharashtra
- Full-time
- Hybrid work
- English
- Microsoft Office
- Bachelor's degree
- Paid time off
Customer Support Representative
Optimas Solutions —Pune, Maharashtra
- Full-time
- Microsoft Office
- Bachelor's degree
- Data entry
Quick apply
Customer Support Associate
MG Consulting Private Limited —Pune, Maharashtra
- ₹18,000 - ₹33,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Commuter assistance
Quick apply

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Customer Order Management Representative - Level II - SHOP

Cummins Inc. -
Pune, Maharashtra

Apply Now

Job details

12 days ago

Qualifications

Microsoft Excel
Order management system
Quality management
Research
12th Pass
Customer support
Account management

Full job description

Key Responsibilities:

Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline: Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process. Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement. Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system. Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation. Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System. Knowledge of Quality Management Systems. Support Supervisor with hosting customer visits at local facility. Prepare and distribute standard and customized internal and customer reports. Understand Customer Order Management policies, procedures and metrics. Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization. Participate in/lead process improvement projects.

Competencies:

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Drives results - Consistently achieving results, even under tough circumstances.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.

Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience

Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.

Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

College or equivalent degree preferred.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.

Allocate engines in line with demand and supply plans to ensure timely fulfillment.
Monitor and track shipments against committed supply schedules.
Coordinate with planning and dispatch teams to facilitate smooth shipment execution.
Liaise with GOEMs and transporters for effective logistics and delivery management.
Track and follow up on Letters of Credit (LCs) from GOEMs.
Perform order entry in the system and prepare shipping instructions.
Maintain accurate shipment and order documentation.
Utilize advanced Excel for data analysis, reporting, and supply chain tracking.
Communicate effectively with internal and external stakeholders to ensure seamless operations.

Job Supply Chain Planning

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Shop

ReqID 2430556

Relocation Package No

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Apply Now

Refine Your Search

customer service representative jobs in hinjewadi, pune, maharashtra

Customer Order Management Representative - Level II - SHOP

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Customer Service Rep I

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