Lajpat Nagar, Delhi, Delhi Customer care specialist Jobs – 99 Open Jobs Today

Customer Care Advocate
Rockwell Automation —Delhi, Delhi
- Full-time
- Oracle
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- Paid time off
Factory Squad Specialist
Allianz —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
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Macgence —Noida, Uttar Pradesh
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- Anatomy knowledge
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UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Azure
- English
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Senior Specialist - HR
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- ERP systems
- Microsoft Office
SBU HEAD – CRITICAL CARE
Fresenius Medical Care —Gurugram, Haryana
- Full-time
- Master's degree
- Business Administration
- MBA
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Atlas HXM —Noida, Uttar Pradesh
- Paid time off
8d
Financial Crime Review Analyst
Crowe Capability Center - India —Noida, Uttar Pradesh
- Full-time
- Bilingual
- Spanish
- Research
Quick apply
13h
Contact Center Specialist
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Customer service
- Bachelor's degree
- Financial services
Specialist - Training
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Analysis skills
Data QA Associate
YipitData (Alternative) —Delhi, Delhi
- Remote
- Microsoft Excel
- Computer Science
- ERP systems
- Flexible schedule
Technical Implementation Specialist, APAC
SHL —Gurugram, Haryana
- Full-time
- Salesforce
- Analysis skills
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13d
Data Specialist
C2FO —Noida, Uttar Pradesh
- Full-time
- Remote
- Microsoft Excel
- Salesforce
- Research
Quick apply
14d
Finance Analyst
Product and Technology —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Finance
- Bachelor's degree
- Health insurance
T3 - Analyst - Operations
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
Applications Development Module Lead
TELUS Digital —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Computer Science
- B.Sc
- Master's degree
12OAH SAP SuccessFactors Specialist
ROHDE & SCHWARZ GmbH & Co. KG —Delhi, Delhi
- Online application
- Remote
- Computer Science
- Engineering
- Master's degree
- Health insurance
Quality Specialist
Komodo Health —Delhi, Delhi
- Remote
- Computer Science
- Salesforce
- English
Quick apply
14d
Claims - Associate
Wellcove —Delhi, Delhi
- Night shift
- Remote
- Medicine
- Basic math
- English
Quick apply
Senior Specialist, SAP IBP SME- Cross Functional Expert
Organon —Gurugram, Haryana
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Driving
Quick apply
6d

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Customer Care Advocate

Rockwell Automation -
Delhi, Delhi

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Job details

Full-time

Benefits

Paid time off

Qualifications

Hybris
Oracle
Microsoft Outlook
Customer service
SAP
Salesforce
Microsoft Office
Science
Bachelor's degree
Agile
Business Administration
Communication skills

Full job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Summary:

As a Customer Care Advocate, you are passionate about customer service and resolving issues to deliver a great customer experience every time! You are excited about working in an environment, where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers. You will manage the facilitation of TCIQ, Consolidated Renewals and software orders, allowing Rockwell Automation to meet the urgent demands of our global customers. Additionally, you will focus on identifying process improvement opportunities and help bring those opportunities to implementation.

You will report to the Supervisor CC Software Portal and have a hybrid schedule working in Noida, Bangalore or Pune, India .

Your Responsibilities:

Resolve customer issues with a positive, solution‑oriented mindset, always prioritising customer needs.
Demonstrate knowledge and oversee Order Management, Order Fulfilment, SaaS (Software as a Service) operations, Tech Connect IQ (TCIQ), and Consolidated Renewals (TCIQ + Software).
Proactively identify customer requirements and respond with urgency, clarity, and empathy.
Apply experience assessing the severity of customer issues to assess and resolve unexpected scenarios raised by customers across software, TCIQ, and consolidated renewal workflows.
Demonstrate a process‑improvement mindset by identifying inefficiencies and contributing to enhancements in workflows and service delivery.
Collaborate with internal teams to explore and implement alternative solutions that exceed customer expectations.
Contribute to root cause analysis for deviations reported by customers or distributors related to software orders, TCIQ orders, and consolidated renewals.
Analyse data to identify operational trends and escalate issues to appropriate channels for timely resolution.
Partner with Specialists and Business Process Owners to define and promote best practices across software, TCIQ, and consolidated renewal orders.
Coordinate with other teams to ensure seamless service delivery.
Maintain confidentiality of sensitive technical, financial, and commercial information.
Apply job-specific skills and follow company policies to complete assigned tasks.
Use official tools such as Salesforce, Hybris, SAP, Oracle, RADAR, and Outlook for communication, case handling, and process execution.
Document processes, workflows, and troubleshooting guides to support operational efficiency and knowledge sharing.

The Essentials - You Will Have:

Bachelor's degree in science, Commerce, Business Administration, or equivalent.
2–3 years of proven experience in business operations with hands‑on expertise in Order Management, Fulfilment and Customer Service.
Strong ethical standards; thoughtful, optimistic, and energised by challenges in a dynamic environment.
Experience with assessing the severity of support requests and escalating based on urgency.
Can navigate multiple business systems to process software, TCIQ, and consolidated renewal-related requests within defined SLAs.
3+ years of experience evaluating systems for positive end-to-end customer experience to resolve unexpected customer scenarios and document issues in detail.
Demonstrate a continuous improvement mindset focused on operational efficiency and process enhancement.
Experienced in creating detailed work instructions, process documentation, and workflows.
Exposure to audits, service contracts, and global work styles, including remote engagement with customers and distributors.
We consider experience with MS Office, Oracle Cloud, and enterprise applications such as Salesforce and SAP an added advantage.
Quick to adapt and grow in fast‑changing tech and renewal environments.

The Preferred - You Might Also Have:

Good communication skills is required
Experience in Order to cash, workstreem and customer service skills are required

What We Offer:

Our benefits package includes …

Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

#LI-SK2

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Apply Now

Refine Your Search

customer care specialist jobs in lajpat nagar, delhi, delhi

Customer Care Advocate

Factory Squad Specialist

Medical Annotation Specialist

Sr Technical Product Ops Specialist

Senior Specialist - HR

SBU HEAD – CRITICAL CARE

Regional Payroll Specialist - EMEA

Financial Crime Review Analyst

Contact Center Specialist

Specialist - Training

Data QA Associate

Technical Implementation Specialist, APAC

Data Specialist

Finance Analyst

T3 - Analyst - Operations

Applications Development Module Lead

12OAH SAP SuccessFactors Specialist

Quality Specialist

Claims - Associate

Senior Specialist, SAP IBP SME- Cross Functional Expert

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