Haryana Quality assurance specialist Jobs – 64 Open Jobs Today

Senior Specialist HR Operations Support - QA and CI
Fresenius Medical Care —Gurugram, Haryana
- Full-time
- Spanish
- English
- Analysis skills
Governance & Control Senior Manager - VP
Barclays —Gurugram, Haryana
- Microsoft Excel
- Management
- Supervising experience
1h
Associate - Customer Care - Sales & Support 5A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- English
- Microsoft Office
- Master's degree
Quick apply
QA Engineer
Konrad —Gurugram, Haryana
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer Science
- Work from home
Quick apply
Digitalization Specialist
Siemens Energy —Gurugram, Haryana
- Full-time
- Computer Science
- Analysis skills
- Project management
- Paid holidays
- Health insurance
Senior Specialist, Digital Marketing
JLL —Gurugram, Haryana
- CRM software
- Marketing
- Salesforce
- Health insurance
2d
Marketing Digital Lead
BT —Gurugram, Haryana
- Microsoft Outlook
- AI
- Communication skills
6d
Specialist - F&A - MDM 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Finance
- Master's degree
Quick apply
8d
SAP Integration Consultant
StatusNeo Technology Consulting —Gurugram, Haryana
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Bachelor's degree
BIM Specialist - Electrical (Data Center projects)
AECOM —Gurugram, Haryana
- Full-time
- Hybrid work
- AutoCAD
- Project management
- Electrical experience
- Health insurance
- Paid time off
13h
IT Pillar Specialist - SPEL Admin
McDermott —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Oracle
- CAD
Digital Marketing Specialist
App2mobile.com —Gurugram, Haryana
- ₹25,863.86 - ₹40,015.47 a month
- Full-time
- Marketing
- Data analysis skills
- English
Quick apply
Quality Automation Specialist, AVP
National Westminster Bank PLC —Gurugram, Haryana
- ₹40,248 - ₹56,820 a year
- Full-time
- Java
- AWS
- JavaScript
13h
Assistant Vice President - Projects
Tata Realty and Infrastructure —Gurugram, Haryana
- Full-time
Electrical Engineer -G10
AtkinsRéalis —Gurugram, Haryana
- Full-time
- Remote
- B.Sc
- Electrical experience
- Bachelor's degree
- Health insurance
5d
Sr. Video Editor
Pratibha horizon solutions —Gurugram, Haryana
- ₹20,000 - ₹35,000 a month
- Full-time
- In-person
- AI
- Communication skills
- Paid time off
- Paid sick time
Quick apply
Sales Specialist, Gurgaon (Textile)
Eurofins India Product Testing —Unknown, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply

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Senior Specialist HR Operations Support - QA and CI

Fresenius Medical Care -
Gurugram, Haryana

Apply Now

Job details

Full-time

Qualifications

Mandarin
Spanish
English
Romanian
Analysis skills
Quality assurance
Continuous integration
Human resources
Portuguese
Czech
HRIS
Business Administration
Human Resources
Chinese
Polish
Italian
Communication skills
German

Full job description

Fresenius core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

PURPOSE AND SCOPE:

As the HR Shared Service Quality Assurance Senior Specialist, you will play a critical role in ensuring the delivery of high-quality HR services across various channels, including case management, calls, chats, and other operational processes. You will be responsible for monitoring, evaluating, and continuously improving service quality standards to enhance the overall employee experience. The ideal candidate will have a keen eye for detail, strong analytical skills, and a passion for driving excellence in HR service delivery.

This is an Individual contributor role with global scope and focus primarily on France & Italy and support occasionally other EMEA Countries and team as and when required, will manage Quality Assurance & Continuous Improvement for the HR Services.
Fluency in English language – reading, writing and speaking is a must, other language ((Chinese (Mandarin), Polish, Spanish, Portuguese, French, Italian, Turkish, Slovak, Czech, Romanian, and Serbian.) knowledge mandatory
Work location: India

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Quality Assurance Audits:

Conduct regular quality assurance audits of HR services, including case management, phone calls, online chats, and other operational processes.
Evaluate the accuracy, completeness, and compliance of service delivery against established standards and procedures. Monitor the quality and accuracy of HR data, documentation, and transactions to identify discrepancies, reduce errors, or gaps.
Identify areas for improvement and provide actionable feedback to ESC representatives.
Monitor key performance indicators (KPIs) related to service quality and efficiency.
Analyse audit findings to identify trends, root causes of errors, and areas for process improvement. Collaborate with HR teams to establish ongoing monitoring mechanisms to track actions undertaken to drive improvement following governance methods.
Identify trends, patterns, and provide HR Services teams with training, guidance, and support to continuously improve service delivery quality for enhancing service delivery and operational effectiveness.
Deliver QA training sessions and workshops to ESC supervisors on quality assurance best practices and standards, as and when required.
Provide ongoing coaching and support to ensure adherence to quality standards and continuous skill development.

Results Analysis and Reporting:

Prepare reports and presentations summarizing audit findings, compliance metrics, and recommendations for management review.
Communicate insights and actionable recommendations with stakeholders, ensuring transparency and accountability.
Compile audit findings and performance metrics into comprehensive reports for management review.

Root Cause Analysis (RCA) and Action Planning:

Schedule RCA sessions with respective stakeholder to identify the root causes of identified deviations.
Formulate action plans collaboratively with HR Hub teams to address identified issues and drive continuous improvement.

Continuous Improvement Initiatives:

Collaborate with ESC stakeholders to drive process improvement initiatives based on QA findings and feedback.
Participate in cross-functional teams discussions to streamline processes, optimize workflows, and enhance the overall customer experience.

Audit & Compliance.

Support for any QA related audits / reviews requirements independently under minimum guidance
Support for the internal audit process, closing recommendations, and ensure that the HR Operations Hub teams follow the obligations of HR compliances.

EDUCATION AND REQUIRED CREDENTIALS:

Degree with focus on Human Resources or Business Administration
5-7 years’ experience in different HR functional areas ideally in HR operations or shared service roles in a global environment.

EXPERIENCE AND SKILLS:

Proven experience in quality assurance, auditing, or process improvement within a shared services environment, preferably in HR.
Strong understanding of HR processes and best practices, including case management, employee inquiries, and transactional services.
Excellent analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations.
Exceptional attention to detail and accuracy in evaluating service quality and compliance.
Effective communication skills, both verbal and written, with the ability to collaborative, influencing skills to articulate complex concepts and provide constructive feedback.
Proficiency in using HRIS, ticketing systems, and other relevant software applications.
Certification in quality management or process improvement methodologies (e.g., Six Sigma, Lean) is a plus.
Ability to deal with ambiguity and to operate in a global decentralized environment where system and process are yet to be aligned.
Fluency in English language – reading, writing and speaking is a must, other language ( Chinese (Mandarin), Polish, German, Spanish, Portuguese, French, Italian, Turkish, Slovak, Czech, Romanian, and Serbian. ) knowledge advantage

Apply Now

Refine Your Search

quality assurance specialist jobs in haryana

Senior Specialist HR Operations Support - QA and CI

Governance & Control Senior Manager - VP

Associate - Customer Care - Sales & Support 5A

QA Engineer

Digitalization Specialist

Senior Specialist, Digital Marketing

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Quality Automation Specialist, AVP

Assistant Vice President - Projects

Electrical Engineer -G10

Sr. Video Editor

Sales Specialist, Gurgaon (Textile)

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