Hyderabad Telangana Trust safety Jobs – 230 Open Jobs Today

Product Management Support Associate
IntouchCX —Hyderabad, Telangana
- Full-time
- Windows
- SQL
- Bachelor's degree
Engineering Analyst, Trust and Safey Ads
Google —Hyderabad, Telangana
- Full-time
- Data analysis skills
- Bachelor's degree
- Machine learning
Measurement & Report Analyst
Accenture —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- SQL
- AWS
Technical Trainer, DCEO, Data Center Learning
ADSIPL - Telangana —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
DGM Manufacturing Production
Schneider Electric —Hyderabad, Telangana
- Online application
- English
- Leadership
- Communication skills
Director, Services
Octave Intelligence —Hyderabad, Telangana
- PMP
- Engineering
- Master's degree
2d
CRM Implementation Specialist
IntouchCX —Hyderabad, Telangana
- Full-time
- Salesforce
- Project management
- Bachelor's degree
7d
Communication Skills Trainer
IntouchCX —Hyderabad, Telangana
- Weekend availability
- Google Suite
- English
- Windows
IT Project Manager
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- PMP
8d
Senior Engineer II, Cybersecurity Testing and Audit
Schneider Electric —Hyderabad, Telangana
- Online application
- English
- Communication skills
ID-LB Cabling Infrastructure Tech, Data Center Operations
ADSIPL - Telangana —Hyderabad, Telangana
- Full-time
- English
- 12th Pass
- AWS
Network Development Manager, Capacity Restoration Team
ADSIPL - Telangana —Hyderabad, Telangana
- Full-time
- Management
- Computer Science
- AWS
- Flexible schedule
Manager -Maintenance
Schneider Electric —Hyderabad, Telangana
- Online application
- Management
- ERP systems
- English
Scheduling Specialist
IntouchCX —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Program Manager II - Audits , PCMO, Audits and Insights Team
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Data analysis skills
- Finance
- Analysis skills
Network Automation Engineer (Python)
Verizon —Madhapur, Hyderabad, Telangana
- Computer Science
- Data analysis skills
- Project management
- Work from home
Security Program Manager, Infrastructure Physical Security
ADSIPL - Telangana —Hyderabad, Telangana
- Full-time
- PMP
- System design
- AWS
General Manager Direct Procurement
Schneider Electric —Hyderabad, Telangana
- Online application
- English
- AI
- Leadership
4d
Project Manager Construction, HYD
ADSIPL - Telangana —Hyderabad, Telangana
- Full-time
- AWS
- Project management
- Electrical experience
Technical General Manager
Schneider Electric —Hyderabad, Telangana
- Online application
- Engineering
- English
- Analysis skills

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Product Management Support Associate

IntouchCX -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Jira
iOS
Windows
SQL
Bachelor's degree
PostgreSQL
Leadership
Communication skills
Time management

Full job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

The Product Management Support Associate serves as a critical bridge between our technology solutions and end users. This role involves troubleshooting technical challenges, managing smooth product rollouts, and ensuring our tools effectively drive business success through proactive support and clear, consistent communication.

The Product Management team oversees a diverse suite of technology solutions within IntouchCX and serves as the primary liaison among business stakeholders, end users, and development teams. We are a team passionate about solving problems, strategic planning, and leveraging technology to achieve business goals. We look for collaborative individuals who enjoy technical troubleshooting and are eager to help others thrive by optimizing our software's impact.

As a Product Management Support Associate, You Will…

Support the Product Team with rollouts and implementation of new products and features.
Use your understanding of the business needs to implement support solutions.
Act as the primary point of contact for supporting product end users.
Contribute to training implementation and communications for new product features and improvements.
Provide hands-on support to end users through the Jira ticketing process and direct communication.
Gather and action feedback from end users to the Product team and other stakeholders
Solicit ideas for new features and improvements.
Flag bugs and business logic errors to the developers and Product Managers.
Communicate updates and fixes to users, including any required temporary workarounds
Encourage the use of support channels and identify the need for any needed updates to product support.
Assist with measuring the proficiency and usage of IntouchCX products by users and develop/execute plans to work to improve those metrics.
Work closely with developers and Product Managers to understand how the products work, how they are changing, and what is in development.
Responsible for primary support of bug tickets and callouts for Products from end-users.
Identify and flag potential bugs and business logic deficiencies for the product owner team.
Document process and best practices for product support handoff to the service desk
Communicate with stakeholders and users at all levels.
Advocate for our users to ensure the products are developed to best serve their day-to-day needs.

As a Product Management Support Associate, You Need…

Knowledge of contact center operations, with a preference for those familiar with the IntouchCX business.
Ability to prioritize and triage ticketing resolutions, including providing troubleshooting and resolution steps.
Technical knowledge, including familiarity with:
Windows and MacOS
Chrome, Edge, and Safari
iOS and Android
Basic browser and OS troubleshooting steps
SQL/Postgresql
Excellent communication skills, both written and oral.
Exceptional organizational and time management skills, including working on multiple concurrent projects.
Motivated to help others thrive at work and able to maintain a positive attitude.
Ability to work in a fast-paced, ever-changing environment while maintaining accuracy and timeliness.
Possessing leadership skills with the ability to negotiate, gain credibility with stakeholders, and help prioritize business needs.

Apply Now

Refine Your Search

trust safety jobs in hyderabad telangana

Product Management Support Associate

Engineering Analyst, Trust and Safey Ads

Measurement & Report Analyst

Technical Trainer, DCEO, Data Center Learning

DGM Manufacturing Production

Director, Services

CRM Implementation Specialist

Communication Skills Trainer

IT Project Manager

Senior Engineer II, Cybersecurity Testing and Audit

ID-LB Cabling Infrastructure Tech, Data Center Operations

Network Development Manager, Capacity Restoration Team

Manager -Maintenance

Scheduling Specialist

Program Manager II - Audits , PCMO, Audits and Insights Team

Network Automation Engineer (Python)

Security Program Manager, Infrastructure Physical Security

General Manager Direct Procurement

Project Manager Construction, HYD

Technical General Manager

I want to receive the latest job alerts for trust safety in hyderabad telangana

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