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Director Operations
Date: Jul 7, 2026
Location:
IN, Bangalore, Office (SSC), India, APAC
#job-location.job-location-inline { display: inline; }
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Director Operations
Full time, Bangalore, India
In this role, you will drive our centralized service strategy by ensuring our services continue to best meet the needs of BCD Travel and our customers. You will be responsible for defining and designing processes for these teams that best support our evolving operational service strategy including both shared and dedicated support teams.
As a Director Operations, you will
Set the department goals and direction to support the achievement of the organization's goals
Communicate and educate commercial and operations teams on the scope of work, service strategy, and deliverables
Manage all aspects of the operation budget, including forecasting and budget planning, and performance against budget
Provide effective succession planning, career development support, and retention of team
Apply industry knowledge to provide direction on best practices, identify and implementation of operational improvements
Manage KPIs, coach, mentor and develop teams to ensure optimal performance to goals
Provide continuous enhancements of people, processes, and systems to ensure consistency of service, policy compliance and SLA performance
Effectively maintain communication, plan, implement and track projects with offshore Development team, Global Management & Operations
Coordinate implementation of new processes, policies and contracts throughout the process/center
Oversee the proper staffing levels and servicing of all operations within responsibility
Review and implement continuous process improvement throughout all operation(s), implement company standard operating procedures
Be involved in preparing annual budget. Monitor performance to budget. Meet/exceed profit & loss targets; maximize profitability while minimizing costs
Work with management team to manage account profitability by reviewing monthly income statements and taking action as appropriate, interface with finance to produce accurate financial reporting for client. Meet/exceed budgeted profit for client
Interface with key contacts of clients to build multi-level relationships within the company. Keep client(s) informed of business trends
Oversee coordination of new client implementations and ensure contractual agreements are implemented
Oversee negotiation of customer-specific Service Level Agreements; oversee Operations to achieve service levels; and report progress to customer and senior management
Attend all Account Reviews and provide consultative input with the client. Assist with the development and reviews content and quality of all client presentations prior to the meeting
Use expertise to facilitate the involvement of BCD Travel specialized departments, operations, or management to achieve the goals of the customer and introduce new technologies
Conduct annual and mid-year performance reviews. Establish plans with individuals to ensure maximized performance against goals
Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position
About you
Prior experience leading a customer service organization
Thorough knowledge of the travel industry, fares, and markets
Excellent oral and written communication skills in English
Ability to manage multiple tasks effectively simultaneously
Ability to lead – setting direction, developing teamwork and collaboration, and achieving results through others
Capable of problem-solving – anticipating, analyzing, and resolving issues at both a strategic and tactical level
Through knowledge and proficiency in Microsoft Office applications
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
https://www.bcdtravel.com/blog/
https://www.linkedin.com/company/bcd-travel/
https://www.instagram.com/bcdtravel/
https://www.facebook.com/bcdtravel/
You’ll be offered
Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
Ready to join the journey? !
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at
[email protected].
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