Porur Chennai Tamil Nadu Customer support representative Jobs – 126 Open Jobs Today

Senior Process Associate - Voice - LTC - Collections & Helpdesk
HCLTech —Chennai, Tamil Nadu
- CRM software
- Software troubleshooting
- Customer service
5h
Order Quality Specialist- Order Management/Sales Order
Clarivate —Chennai District, Tamil Nadu
- Full-time
- Sales
- Customer service
- Salesforce
IT Support Associate
ASSPL - Maharashtra —Chennai, Tamil Nadu
- Full-time
- Windows
- AWS
- Analysis skills
Inside Sales Representative
TD Synnex —Chennai, Tamil Nadu
- Full-time
- Sales
- Communication skills
Associate Manager - IV
NielsenIQ —Chennai, Tamil Nadu
- Full-time
- Management
- SQL
- Analysis skills
Quick apply
IT Service Desk Analyst
Bw Corporate Gcc —Chennai, Tamil Nadu
- Weekend availability
- Software troubleshooting
- Research
- Travel
Payment Solutions Manager
Corpay —Chennai, Tamil Nadu
- Full-time
- APIs
- AI
- Leadership
Client Servicing - Relationship Manager - Chennai(5)
infocom network ltd —Chennai, Tamil Nadu
- Presentation skills
- Communication skills
- Negotiation
2d
Senior Sales Executive
MRK Healthcare Pvt Ltd —Chennai, Tamil Nadu
- ₹30,000 - ₹35,000 a month
- Full-time
- Sales
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
HR Business Partner - Based in Bengaluru
HARTING (India) Private Limited —Chennai, Tamil Nadu
- Sales
- English
- Analysis skills
Quick apply
Sales Trainer
Mercury Solutions Limited —Chengalpattu, Chennai, Tamil Nadu
- ₹30,000 - ₹40,000 a month
- Full-time
- CRM software
- Sales
- Marketing
- Flexible schedule
Quick apply
Sr. Applications Developer (Salesforce - Chennai)
UPS —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Program Manager
ASSA ABLOY —Chennai, Tamil Nadu
- Part-time
- Microsoft Powerpoint
- Computer Science
- PMP
Client Service Representative
All Care Therapies —Chennai, Tamil Nadu
- Full-time
- Customer service
- Microsoft Office
- 12th Pass
- Health insurance
Quick apply
Senior Commercial Analyst (Maritime)
Shell —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Information Security Analyst
ASSA ABLOY —Chennai, Tamil Nadu
- Part-time
- Computer Science
- English
- AWS
MIM
Tata Consultancy Services —Chennai, Tamil Nadu
- Bachelor's degree
2d
Lead - GCC Strategy
Corpay —Chennai, Tamil Nadu
- Full-time
- Finance
- Master's degree
- Administrative experience
- Health insurance
- Food provided
Junior Associate/Associate – Data Steward (Reltio MDM)
AstraZeneca —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Sales Development Representative - Europe
SURVEYSPARROW PRIVATE LIMITED —Chennai, Tamil Nadu
- CRM software
- Sales
- Salesforce
Quick apply

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Senior Process Associate - Voice - LTC - Collections & Helpdesk

HCLTech -
Chennai, Tamil Nadu

Apply Now

Job details

5 hours ago

Qualifications

CRM software
Accounts receivable
Telephony
Software troubleshooting
Customer service
Communication skills

Full job description

Chennai, Tamil Nadu
Job Summary
This role focuses on managing customer interactions for collections and helpdesk processes within a team environment. The individual is expected to demonstrate developing proficiency in handling complex calls, maintaining accurate records, and supporting team training initiatives. They contribute to the effectiveness of collections and customer service operations by applying foundational communication and process skills.
Key Responsibilities
1. Apply LTC-Collections & Helpdesk skills using telephony systems to manage inbound and outbound customer calls for collections, ensuring timely and professional communication regarding outstanding payments.
2. Utilize communication skills to negotiate payment arrangements and resolve basic customer disputes following established procedures, escalating unresolved issues as needed.
3. Support the collections process by monitoring accounts through internal tools, identifying overdue payments, and updating customer records accurately in the system.
4. Use customer service support skills to address routine inquiries, troubleshoot standard OTC process issues, and document all interactions in the designated CRM platform.
5. Participate in process improvement activities by providing feedback on call handling practices and suggesting ways to enhance efficiency within the team.
6. Assist with onboarding and training of new team members by sharing foundational knowledge and demonstrating effective call handling techniques.
7. Ensure compliance with company policies and industry standards by following prescribed guidelines and maintaining up-to-date records of all support and collection activities.
Skill Requirements
1. Basic Understanding Of LtcCollections & Helpdesk Processes And Accounts Receivable Management.
2. Familiarity With Telephony Systems And Crm Tools For Customer Interaction Documentation.
3. Fundamental Knowledge Of Customer Service Support Practices, Including Call Handling And Issue Escalation.
4. Good Verbal And Written Communication Skills For Interacting With Customers And Team Members.
5. Ability To Follow Established Procedures For Compliance And RecordKeeping.
Other Requirements
1. Optional but valuable: Certification in Customer Service (e.g., HDI Customer Service Representative) or Collections (e.g., ACA International’s Professional Collection Specialist) is beneficial for foundational knowledge.
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Refine Your Search

customer support representative jobs in porur chennai tamil nadu

Senior Process Associate - Voice - LTC - Collections & Helpdesk

Order Quality Specialist- Order Management/Sales Order

IT Support Associate

Inside Sales Representative

Associate Manager - IV

IT Service Desk Analyst

Payment Solutions Manager

Client Servicing - Relationship Manager - Chennai(5)

Senior Sales Executive

HR Business Partner - Based in Bengaluru

Sales Trainer

Sr. Applications Developer (Salesforce - Chennai)

Program Manager

Client Service Representative

Senior Commercial Analyst (Maritime)

Information Security Analyst

MIM

Lead - GCC Strategy

Junior Associate/Associate – Data Steward (Reltio MDM)

Sales Development Representative - Europe

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