Andhra Pradesh Management information systems manager Jobs – 74 Open Jobs Today

SrSubject Matter Exprt(Tools&Automation)
HCLTech —Vijayawada, Andhra Pradesh
- Weekend availability
- Computer Science
- Bachelor's degree
- IT
13d
Senior Human Resources Manager
SAMRAJ SOLAR ENERGIES —Guntur, Andhra Pradesh
- ₹30,000 - ₹35,000 a month
- Full-time
- Management
- Microsoft Office
- Master's degree
Quick apply
11h
Integration Platform Engineer (M/F/D)
BASF Global Business Services Private Limited —Andhra Pradesh
- Azure
- Computer Science
- DevOps
Associate Manager - QA Review (CQ)
Pfizer —Visakhapatnam, Andhra Pradesh
- Full-time
- Laboratory experience
- Master's degree
- Quality control
10h
AM-Ops Claims(Hyderabad)
Aditya Birla Group —Andhra Pradesh
- Part-time
- Microsoft Excel
- APIs
- Time management
Asst. IT Manager
Marriott International, Inc —Visakhapatnam, Andhra Pradesh
- Full-time
- Bachelor's degree
Assistant Manager Finance
Marriott International, Inc —Andhra Pradesh
- Full-time
- No experience needed
- Finance
- Bachelor's degree
Tele Marketing Executive
Asvil Galaxy Finserv Private Limited —Tadepallegudem, Andhra Pradesh
- ₹8,879.68 - ₹29,017.78 a month
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick apply
2d
Sales Manager
IHCL —Bhogapuram, Andhra Pradesh
- Hospitality
- Sales
- Customer service
Lead AIM Engineer
Bureau Veritas —Visakhapatnam, Andhra Pradesh
- Full-time
- Bachelor's degree
- APIs
- Communication skills
Pharmacy Manager
Medicover Hospital —Nellore, Andhra Pradesh
- ₹40,951.46 - ₹55,085.87 a month
- Full-time
- Anatomy knowledge
- Bachelor's degree
- Team management
- Commuter assistance
- Health insurance
Quick apply
8d
Clinical Sales Executiive
Intuitive Surgical —Visakhapatnam, Andhra Pradesh
- Up to 50% travel
- Sales
- Bachelor's degree
Customer Success Manager - Vishakhapatnam
YuCollect —Visakhapatnam, Andhra Pradesh
- Full-time
- Travel
- Financial services
Collection Agent
Dumont Creamery —Gannavaram, Andhra Pradesh
- ₹19,000 - ₹20,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Travel
Quick apply
Loss Prevention Supervisor
Marriott International, Inc —Andhra Pradesh
- Full-time
- 12th Pass
- Supervising experience
Hotel Manager
Marriott International, Inc —Andhra Pradesh
- Full-time
- Bachelor's degree
- Front desk
- Business Administration
6d
Area Sales Manager- Vizag
Arjo —Visakhapatnam, Andhra Pradesh
- Full-time
- Master's degree
- Bachelor's degree
- MBA
Manager - Stores
Vodafone Idea —Visakhapatnam, Andhra Pradesh
- Bachelor's degree
Service Planner - Tada
Rentokil Initial —Tada, Andhra Pradesh
- Full-time
- Analysis skills
- Bachelor's degree
- Computer skills
Quick apply
Front Office Night shift
Merlot Leisures —Visakhapatnam, Andhra Pradesh
- ₹15,000 - ₹17,000 a month
- Email
- Customer service
- Administrative experience
- 12th Pass
Quick apply

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SrSubject Matter Exprt(Tools&Automation)

HCLTech -
Vijayawada, Andhra Pradesh

Apply Now

Job details

13 days ago

Qualifications

ITIL Certification
Computer Science
Incident management
IT service management
Bachelor's degree
ITIL
ServiceNow
IT
Communication skills
Information Technology

Full job description

Vijayawada, Andhra Pradesh
Job Summary

Job Description: Major Incident Manager (MIM)

Role Summary

The Major Incident Manager is responsible for managing high-impact IT incidents from detection through restoration and closure. The role coordinates technical teams, business stakeholders, vendors, and support groups to ensure timely service recovery, accurate communication, proper documentation, and adherence to ITSM and ITIL processes.

Key Responsibilities

Validate and confirm the priority of incidents proposed as Major Incidents, including P1, P2, and high-visibility P3 scenarios.
Lead major incident bridge calls, group chats, and war rooms to drive coordinated troubleshooting and rapid restoration.
Engage the right resolver groups, technical SMEs, vendors, service owners, and leadership stakeholders within agreed timelines.
Ensure regular and accurate updates are captured in the system of record, including work notes, timelines, actions, decisions, and recovery progress.
Publish timely stakeholder communications, including start, progress, impact, workaround, restoration, and closure updates.
Coordinate with Incident, Problem, Change, Service Desk, Monitoring, and Resolver teams to ensure end-to-end incident lifecycle governance.
Trigger Emergency Change and Problem Management processes where required and support Post-Incident Review and debrief sessions.
Maintain Major Incident reports, timelines, lessons learned, and action trackers for operational and leadership review.
Monitor SLA adherence, escalation timelines, resolver participation, and service restoration progress.
Identify recurring issues, process gaps, and improvement opportunities to reduce repeat incidents and improve service resilience.

Required Skills and Competencies

Strong understanding of ITSM and ITIL Incident, Problem, and Change Management processes.
Hands-on experience managing P1/P2 incidents in a 24x7 enterprise environment.
Excellent communication, facilitation, and stakeholder management skills.
Ability to work under pressure and coordinate multiple teams during critical incidents.
Good understanding of enterprise infrastructure, applications, network, cloud, database, and monitoring environments.
Strong documentation, reporting, analytical, and problem-solving skills.
Experience with ServiceNow or similar ITSM tools, including Major Incident Workbench or equivalent functionality.
Ability to manage bridge discipline, action ownership, escalation paths, and business impact communication.

Qualifications and Experience

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
Minimum 3 to 6 years of experience in Incident Management, Major Incident Management, IT Operations, or IT Service Management.
Experience working in multi-technology and multi-supplier environments is preferred.
ITIL Foundation certification is preferred; ITIL Intermediate, ITIL 4, SIAM, or related certifications are an added advantage.
Experience supporting global customers, critical business applications, and 24x7 operational models is desirable.

Work Expectations

Must be comfortable working in a 24x7 support model, including shifts, weekends, and on-call support as required.
Must be able to manage high-pressure situations with calmness, clarity, and urgency.
Must ensure accurate and timely communication to technical, business, and leadership stakeholders.
Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning, identification of EN business opportunities.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

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Refine Your Search

management information systems manager jobs in andhra pradesh

SrSubject Matter Exprt(Tools&Automation)

Senior Human Resources Manager

Integration Platform Engineer (M/F/D)

Associate Manager - QA Review (CQ)

AM-Ops Claims(Hyderabad)

Asst. IT Manager

Assistant Manager Finance

Tele Marketing Executive

Sales Manager

Lead AIM Engineer

Pharmacy Manager

Clinical Sales Executiive

Customer Success Manager - Vishakhapatnam

Collection Agent

Loss Prevention Supervisor

Hotel Manager

Area Sales Manager- Vizag

Manager - Stores

Service Planner - Tada

Front Office Night shift

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