Medavakkam Chennai Tamil Nadu Helpdesk Jobs – 44 Open Jobs Today

"Academic Associate - Velachery"
Vedantu Innovations Pvt. Ltd —Velachery, Chennai, Tamil Nadu
- ₹3,00,000 - ₹3,50,000 a year
- Weekend availability
- English
- Bachelor's degree
- Recruiting
Quick apply
2d
IT Technical Support Engineer
C7 tech solutions —Ambattur, Chennai, Tamil Nadu
- ₹10,717.06 - ₹25,000.00 a month
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
4d
Sr. Platform Developer
Anovia —Chennai, Tamil Nadu
- Full-time
- Remote
- Java
- Databases
- SQL
- Health insurance
- Paid time off
Customer Success
Nathan Research —Chennai, Tamil Nadu
- Email
- Software troubleshooting
1026834-Assistant Manager
EXL Service —Chennai, Tamil Nadu
- Full-time
- Software troubleshooting
- Time management
Looking for PS testing CRM-Chennai
Novature Tech —Chennai, Tamil Nadu
- Email
Helpdesk Executive
Hindustan HR —Chennai, Tamil Nadu
- ₹17,000 - ₹20,000 a month
- Urgently hiring
- English
- Bachelor's degree
- Computer skills
Quick apply
2d
Assistant Manager-Technical Helpdesk/Service desk
ZF —Chennai, Tamil Nadu
- English
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- Bachelor's degree
10h
Team Lead RTR
Tata Consultancy Services —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
1d

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"Academic Associate - Velachery"

Vedantu Innovations Pvt. Ltd -
Velachery, Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹3,00,000 - ₹3,50,000 a year
2 days ago

Qualifications

English
Tamil
Bachelor's degree
Working with students
Recruiting
Communication skills

Full job description

Job description:
Role Overview:
The Academic Associate will be responsible for executing the day-to-day academic operations at the coaching centre. This includes handling student onboarding, ensuring smooth in-session and test experiences, maintaining communication with students and parents, and executing inventory-related tasks. The role is key in providing an efficient learning environment and ensuring high-quality standards for academic sessions.

Key Responsibilities:
1. Student Onboarding (50%)

Enrollment & Verification (20%): Ensure zero refund cases due to verification failures. Verify and process student enrollments accurately.
Inventory Distribution (10%): Oversee the distribution of academic materials and ensure the timely availability of resources.
KYC (10%): Ensure that all student data, including KYC details, is properly collected and recorded, with zero gaps between enrollment and verification.

2. Student Experience (40%)

In-Session Experience (10%): Ensure that all sessions are conducted as per schedule, with a focus on classroom readiness and addressing any timely issues.
Test Experience (10%): Maintain a high quality of test execution, ensuring that exams are conducted smoothly, and invigilation/classroom planning are up to the mark.
Helpdesk Support (10%): Provide timely assistance to students with any academic or

operational queries, maintaining a good quality control score.

Parent Communication (15%): Keep parents informed of their child's academic progress and attendance, including absence-related communications.
Student Communication (15%): Ensure timely and clear communication with students regarding sessions, tests, and any other requirements.

3. Communication (10%)

Timely Communication: Ensure that all communication with students and stakeholders regarding sessions, tests, tickets, and other requirements is timely and clear.

Key Expectations:

Ensure zero refund due to verification failures.
Achieve 95% student deliverables and Face ID registration accuracy for the month.
Maintain zero gaps between enrollment and KYC processes.
Achieve 100% in-session execution in terms of planned versus conducted sessions.
Conduct tests and invigilations with 100% accuracy and on-time result generation.
Maintain excellent communication standards with both students and their respective

stakeholders, including parents and teachers.

Be proactive in addressing and reporting any classroom or session-related issues.

Required Skills & Qualifications:

Bachelor's degree in any field.
1 to 2 years experience in academic operations, preferably in a coaching centre or educational environment.
Strong communication and interpersonal skills.
Ability to handle multiple tasks simultaneously and meet deadlines.
Basic knowledge of academics, & google Sheets
Strong attention to detail and commitment to quality.

Job Type: Full-time
Ability to commute/relocate:

Chennai - Velachery, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Language:

English & Tamil (Required)

Work Location: In person

Job Types: Full-time, Fresher

Ability to commute/relocate:

Chennai - Velachery, Tamil Nadu : Reliably commute or planning to relocate before starting work (Required)

Language:

English & Tamil (Required)

Work Location: In person

Job Type: Full-time

Pay: ₹300,000.00 - ₹350,000.00 per year

Application Question(s):

Willing to work on weekends
What is your current CTC (in LPA)
What is your expected CTC (in LPA)

Language:

Tamil (Required)

Work Location: In person

Quick apply

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