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Workplace Service Delivery Senior Manager CL 6

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Mechanical engineering
Power BI
Microsoft Excel
EHS
Mechanical Engineering
Local language
Master's degree
Analysis skills
Presentation skills
Bachelor's degree
Kannada
Business Administration
MBA
Leadership
Communication skills

Full job description

Job Description: Senior Manager, Workplace Operations

Job Details

Job Title

Workplace Service Delivery – Senior Manager

Career Level

CL – 6

Job Family / Function

Workplace Operations

Location

Bangalore

Job Summary

Leads end-to-end workplace service delivery across assigned locations, ensuring safe, compliant, cost-effective, and high-quality Integrated Facility Management aligned to business needs and corporate standards. Oversees vendor governance, engineering services, statutory compliance, corporate real estate coordination, workplace experience, sustainability, EHS, and business continuity while building strong stakeholder partnerships and leading high-performing teams.

Essential Functions and Responsibilities

Integrated Facility Management

Lead day-to-day workplace operations across assigned locations.
Govern service delivery partners to meet agreed scope, SLAs, KPIs, and OLAs.
Run periodic service reviews and drive continuous improvement actions.
Manage operating and capital budgets in partnership with commercial and site teams.
Establish a standardized MIS and reporting cadence (weekly/monthly/quarterly) for performance, risks, and compliance.
Deploy global policy, process, and operating model updates across the locations in scope.

Engineering and Technical Services

Govern engineering infrastructure, asset uptime, and performance of service partners.
Drive R&M planning and OPEX / CAPEX initiatives aligned with safety and sustainability.
Leverage digital tools (meters, sensors, SLA trackers) to improve service quality.
Support energy efficiency and sustainability initiatives.

Statutory Compliance and Risk Management

Ensure compliance with statutory regulations and third-party legal requirements.
Track and manage license renewals (fire, lifts, building safety, water quality, etc.).
Maintain HSE documentation and lead responses to statutory, client, internal, and external audits.
Liaise with Legal, HR, Contract Management, Commercial, TPV, and other stakeholders.

Corporate Real Estate (CRE)

Manage landlord interactions and operational lease obligations.
Escalate CAM, MSA, and contractual issues to CRE leadership.
Support site acquisition, disposition, transitions, and risk-free handovers.
Coordinate with CRE, Procurement, Finance, and Controllership.

Workplace Governance and Stakeholder Management

Drive structured CRM connects with DU leaders, SDLs, and senior stakeholders.
Present KPI performance and manage escalation resolution through enterprise tools.
Lead engagement forums such as townhalls, bay walks, and FGDs.
Act on feedback to strengthen client satisfaction.

Security, EHS, and Business Continuity

Oversee physical and electronic security systems and fire safety.
Ensure compliance with EHS protocols and wellness standards.
Lead response during BCP or crisis situations and participate in leadership calls.
Govern wellness facilities and emergency support systems.

Cafeteria and Food Services

Oversee aggregator-managed cafeteria services and SLA compliance.
Ensure food quality, hygiene, sanitation, and statutory compliance.
Lead food committee reviews and vendor performance actions.
Manage licenses and documentation for food services.

Team Leadership and Development

Right-size direct and vendor teams with clear role definitions.
Ensure completion of mandatory trainings for Accenture and TPV staff.
Deliver performance feedback and reviews.
Promote innovation, engagement, and employee well-being.

Projects and Transitions

Ensure smooth transition of new workplace projects into operations.
Participate in transition phases to ensure operational and business readiness.
Support high-profile leadership and client visits and events.

Qualifications

Knowledge, Skills, and Abilities

Integrated Facility Management
Vendor Governance & Performance Management
Engineering & Infrastructure Management
Statutory Compliance & Audit Management
Corporate Real Estate Operations
Workplace Governance & Client Management
Business Continuity & Crisis Management

Leadership and behavioral skills

Strong people leadership and stakeholder management
High integrity and sound judgment
Structured problem-solving and decision-making
Ability to manage multiple priorities in a fast-paced environment
Strong communication and presentation skills

Technical and digital skills

MS Word, Excel, PowerPoint
Working knowledge of Power BI and Power Apps preferred
Strong analytical and MIS reporting capabilities
Technology adoption with focus on AI and innovative workplace solutions

Work Environment and Physical Requirements

This role is primarily office-based with regular on-site presence across workplace facilities. May require walking through office spaces, mechanical/electrical areas, and participating in emergency drills and incident response as needed. Communicating in the local Kannada language will be added advantage.

Travel

Travel may be required periodically for site visits, transitions, audits, and business needs.

Preferred Qualifications

Electrical/Mechanical Engineering degree and/or full-time MBA preferred.
Working knowledge of Power BI and Power Apps preferred.

Experience

Minimum 15 years of experience in IT / ITES workplace or facilities operations.

Education

Graduate or postgraduate degree in any discipline.
Electrical/Mechanical Engineering degree and/or full-time MBA.

Apply Now

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Job Description: Senior Manager, Workplace Operations

Job Details

Job Summary

Essential Functions and Responsibilities

Integrated Facility Management

Engineering and Technical Services

Statutory Compliance and Risk Management

Corporate Real Estate (CRE)

Workplace Governance and Stakeholder Management

Security, EHS, and Business Continuity

Cafeteria and Food Services

Team Leadership and Development

Projects and Transitions

Qualifications

Knowledge, Skills, and Abilities

Work Environment and Physical Requirements

Travel

Preferred Qualifications

Experience

Education