Barasat, West Bengal Customer support coordinator Jobs – 41 Open Jobs Today

SENIOR EXECUTIVE - MECHANISED TOOL SERVICING TECHNOLOGIST
Asian Paints —Kolkata, West Bengal
- Microsoft Excel
- Bachelor's degree
- Diploma
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SENIOR EXECUTIVE - MECHANISED TOOL SERVICING TECHNOLOGIST

Asian Paints -
Kolkata, West Bengal

Apply Now

Job details

Qualifications

Microsoft Excel
Technical support
Bachelor's degree
B.E.
Diploma
Communication skills

Full job description

Location:
Kolkata, WB, IN

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Areas of Work: Sales & Marketing
Job Id: 13569
External Job Description

Job Purpose

Divisional Service Coordinator to manage onsite engineers, handle spares inventory, and ensure smooth complaint resolution. The candidate will act as the central point of coordination between engineers and other stakeholders, ensuring efficient servicing and minimal downtime for mechanized tools.

Business Responsibility Areas

1. Complaint Handling & Onsite Support Coordination

Act as the first point of contact for service engineers regarding customer complaints (Engineers will be reporting to him)
Coordinate with onsite engineers to ensure timely resolution of complaints.
Ensure adherence to service SLAs (Service Level Agreements) and response timelines.
Ensure Open complaints and NPS need to be under control for every region

2. Spare Parts Inventory & Management

Oversee the spares inventory for the assigned region.
Ensure timely availability, tracking, and replenishment of spare parts.
Work with vendors and supply chain teams to manage stock levels.
Coordinate with Servicing agency for maintaining optimum inventory at engineer level
Open and Manage Service centres to handle all the mech tools complaints.

3. Performance monitoring and documentation

Oversee engineers’ weekly performance and give regular feedback for improvement.
Provide training and arrange knowledge-sharing sessions to service engineers.
Maintain documentation of service reports, common failures, and solutions.

4. Cross-functional Coordination

Work closely with the OEM service team to escalate unresolved technical issues.
Coordinate with logistics and warehouse teams for smooth movement of spares.

5. Process Management

Ensure compliance with company policies, safety guidelines, and service standards.
Monitor KPIs (Key Performance Indicators) for service efficiency and suggest improvements.
Maintain and update MIS reports and dashboards for tracking performance.

6. Establishing Service Centres at PAN India level. – contractual meetings, management of spares, money collection & overall hygiene of service centres.

Qualifications

Essential

Technical Qualifications

B.E. / B.Tech / Diploma in Mechanical, Electrical, or related field.
4-5 years of experience in a service coordination, technical support, or after-sales role.
Strong understanding of mechanized tools, pneumatic systems, and servicing processes.

Soft Skills

Strong problem-solving and troubleshooting abilities.
Excellent communication and coordination skills.
Ability to manage multiple stakeholders and work in a fast-paced environment.
Proficiency in MS Excel, ERP systems, and service management tools.

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SENIOR EXECUTIVE - MECHANISED TOOL SERVICING TECHNOLOGIST

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