Mh Service desk analyst i Jobs – 58 Open Jobs Today

SERVICE DESK ANALYST L0(CONTRACT)
Wipro Limited —Mumbai, Maharashtra
- Software troubleshooting
Principal Production Services
Nomura —Mumbai, Maharashtra
- Weekend availability
- Java
- SQL
- Scripting
Senior Analyst - System Engineering
MRO India —Pune, Maharashtra
- Remote
- Customer service
- Windows
- Master's degree
Quick apply
Oracle Fusion HCM Functional - Analyst
Citco —Maharashtra
- Full-time
- Oracle
- Microsoft Office
- Analysis skills
GM-Global Markets
Nomura —Mumbai, Maharashtra
- Master's degree
- SQL
- Analysis skills
Systems Analyst
Harris Computer Systems —Pune, Maharashtra
- Full-time
- Communication skills
4d
Senior Manager - Data Science
Marsh —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
Application Consultant Asset Management (Maximo)
Vanderlande Industries —Pune, Maharashtra
- Full-time
- Oracle
- Computer Science
- DevOps
Senior Technology Lead & Solution Architect
Citi —Pune, Maharashtra
- Full-time
- Oracle
- Java
- Master's degree
Systems Analyst
Altera Digital Health Inc. —Pune, Maharashtra
- Full-time
- Communication skills
2d
Team Lead -.Net,C#, WPF
NEC Software Solutions (India) —Unknown, Maharashtra
- Full-time
- Azure
- Windows
- JavaScript
Quick apply
Senior Java Technology Lead - Vice President
Citi —Pune, Maharashtra
- Full-time
- Oracle
- Java
- Master's degree
10d
Service Desk Technician L1 for Retail Support
CGI —Pune, Maharashtra
- Full-time
- English
- Windows
- Microsoft Office
Quick apply
5h
Application Support Analyst
Glencore —Mumbai, Maharashtra
- Full-time
- English
- SQL
- Analysis skills
9h

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Principal Production Services
Nomura —Mumbai, Maharashtra
Lead infrastructure design and execution for data center refreshes, Datacenter migration, branch network upgrades, and infrastructure transformation initiatives…
Sr. Principal Infrastructure Operations & Services
Nomura —Mumbai, Maharashtra
Experience of working with senior development and infrastructure managers within an investment bank or similar production environment.

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SERVICE DESK ANALYST L0(CONTRACT)

Wipro Limited -
Mumbai, Maharashtra

Apply Now

Job details

Qualifications

Desktop support
Software troubleshooting

Full job description

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Job Title: SERVICE DESK ANALYST L0(CONTRACT)
City: Mumbai
State/Province: Maharashtra
Posting Start Date: 6/26/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:
Job Description

Role:
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with WiproÃ¢ÂÂs Service Desk objectives

͏

Do:
Be responsible for primary user support and customer service
Respond to queries from all calls, portal, emails, chats from the client
Become familiar with each client and their respective applications/ processes
Learn fundamental operations of commonly-used software, hardware and other equipment
Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

Regular MIS & resolution log management on queries raised
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
Identify and suggest improvements on processes, procedures etc.
͏

Deliver:
No.

Performance Parameter

Measure

1.

Service Desk Delivery

Adherence to TAT, SLA as per SoW

Minimal Escalation

Customer Experience

2.

Personal

Attendance

Documentation etc.

͏
͏
Mandatory Skills: Desktop Support .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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service desk analyst i jobs in mh

SERVICE DESK ANALYST L0(CONTRACT)

Principal Production Services

Senior Analyst - System Engineering

Oracle Fusion HCM Functional - Analyst

GM-Global Markets

Systems Analyst

Senior Manager - Data Science

Application Consultant Asset Management (Maximo)

Senior Technology Lead & Solution Architect

Systems Analyst

Team Lead -.Net,C#, WPF

Senior Java Technology Lead - Vice President

Service Desk Technician L1 for Retail Support

Application Support Analyst

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