Bengaluru Karnataka Sales processing associate Jobs – 146 Open Jobs Today

Process Associate - Myntra
Shopemet Networks Private Limited —Bommanahalli, Bengaluru, Karnataka
- ₹2,00,000 - ₹3,50,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Health insurance
Quick apply
Data Visualization- Associate
JPMorganChase —Bengaluru, Karnataka
- Full-time
- Databases
- SQL
- Analysis skills
8d
Business Development Executive (BDE)
Scott International —Bengaluru, Karnataka
- ₹25,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Sales
- Business development
- Paid time off
Quick apply
1d
Customer Service Representative
Hach —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Oracle
- Salesforce
- Analysis skills
- Health insurance
Process Management- Associate
JPMorganChase —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- SharePoint
- Business Administration
Financial Planning & Analysis- Associate
JPMorganChase —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- B.Sc
- Finance
9d
Associate Business Analyst - Business Analysis
Yash Technologies —Bengaluru, Karnataka
- Microsoft Word
- Bachelor's degree
- JavaScript
2d
Senior Associate - Business Integration Analyst (O2C)
RTX Corporate —Bengaluru, Karnataka
- Full-time
- Inventory management
- ERP systems
- Bachelor's degree
Customer Service New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Organisational skills
Associate Specialist - Data Engineering
Microland —Bengaluru, Karnataka
- Master's degree
- Bachelor's degree
- Machine learning
Customer Service Associate III -
Allstate —Bengaluru, Karnataka
- 12th Pass
- Supervising experience
- Bachelor's degree
Product Controller- Associate
JPMorganChase —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
23h
Home Lending- Financial Planning & Analysis- Associate
JPMorganChase —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Research
Associate Data Scientist (MMM)
Shell —Bengaluru, Karnataka
- Full-time
- System design
- Machine learning
- Communication skills
2d
Global Banking & Markets Operations - ASL & MT Servicing - Associate - Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Solutions Assistant
JPMorganChase —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Order to Cash Operations New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Microsoft Access
- Finance
Accountant
GCS Associates —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- ERP systems
- Accounting
Quick apply
1d
Analytics Specialist Solution Architect
AWS India - Karnataka —Bengaluru, Karnataka
- Full-time
- Sales
- AWS
- Analytics
Associate - Product Controller
JPMorganChase —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d

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Process Associate - Myntra

Shopemet Networks Private Limited
Bommanahalli, Bengaluru, Karnataka

Quick apply

Job details

Permanent | Fresher | Full-time
₹2,00,000 - ₹3,50,000 a year

Benefits

Provident Fund
Health insurance

Qualifications

Software troubleshooting
Customer service
Upselling
Malayalam
English
Tamil
Hindi

Full job description

1. Answering Inbound Customer Calls

Answering incoming customer calls is the primary responsibility of a call center employee at the entry level-position of inbound call centers. When receiving inbound calls, they must provide accurate information about a company’s offerings, answer questions from prospects or current customers, resolve basic issues, and manage account inquiries.

An inbound call center representative may also be responsible for processing orders and payments, resolving billing and payment issues, managing cancellations, shipping, refunds, returns, and warranties, and properly logging customer data after each customer interaction.

To efficiently handle the inbound call volume and deliver an exceptional customer service experience, they should know how to start and end a call, follow call scripts, put a customer on hold, and transfer a call when the customer’s issue needs escalation.

2. Managing Customer Complaints

A call center job requires agents to effectively manage complaints and deal with unhappy customers. Therefore, agents should be trained and equipped to solve customer problems quickly and efficiently and defuse conflicts before they turn into more challenging situations.

Agents must be able to demonstrate excellent listening skills, empathy, problem-solving, and properly apologize. They also should know how to seamlessly escalate the issue to higher-tier support if it cannot be resolved immediately, or if an agent doesn’t have the appropriate skill set or authority.

3. Troubleshooting and Follow-ups

In IT, tech, and SaaS companies, call center representatives can be involved in troubleshooting and resolving technical support issues customers may have with a company’s product or service. That can also include performing diagnostic tests, troubleshooting software installations, and assisting with setting up product features. Since complicated tech issues aren’t always resolved on the first contact, agents may also need to follow up with customers and update them on the progress of their queries.

4. Making Outbound Calls

In outbound call centers, agents initiate calls to leads, prospects, or customers, rather than accepting incoming calls. These calls can have specific purposes ranging from cold calling, telemarketing sales, and proactive support to scheduling appointments, gathering feedback, and conducting market research.

Lead generation and sales: Agents make large volumes of outbound calls to generate leads or sell a company’s products or services to existing clients.
Proactive customer service: Agents reach out to customers proactively to address existing or potential issues before they become bigger problems.
Conducting market research: Agents make outbound calls to conduct market research and gather insights about market trends and consumer preferences.
Collecting customer feedback: Agents can be responsible for calling up the customers to gather feedback about the products or services they purchased.
Appointment scheduling: Agents may call potential customers to schedule appointments and events with a business.
Debt collection: Agents call customers who have overdue payments to negotiate payment plans, collect debts, and resolve other financial disputes.

Most outbound call center operations and agent workflows can be optimized through call center dialing tools such as AI-powered auto dialers. Call center dialers automate the dialing process and enable agents to handle high outbound call volumes while increasing agent talk times and reducing agent idle times.

5. Up-Selling and Cross-Selling

Up-selling and cross-selling are also among the common call center duties. During customer service interactions, agents can encourage customers to purchase a higher-end version of a product or service they are already using (up-sell) or offer a related or complementary product or service (cross-sell). To do it efficiently, professionally, and in a non-intrusive way, agents should have deep product knowledge and be able to communicate its benefits to customers.

Note: Candidates who can speak English + Tamil/Hindi/Malayalam are only eligible to apply

Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹350,000.00 per year

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

sales processing associate jobs in bengaluru karnataka

Process Associate - Myntra

Data Visualization- Associate

Business Development Executive (BDE)

Customer Service Representative

Process Management- Associate

Financial Planning & Analysis- Associate

Associate Business Analyst - Business Analysis

Senior Associate - Business Integration Analyst (O2C)

Customer Service New Associate

Associate Specialist - Data Engineering

Customer Service Associate III -

Product Controller- Associate

Home Lending- Financial Planning & Analysis- Associate

Associate Data Scientist (MMM)

Global Banking & Markets Operations - ASL & MT Servicing - Associate - Bengaluru

Solutions Assistant

Order to Cash Operations New Associate

Accountant

Analytics Specialist Solution Architect

Associate - Product Controller

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