Job Description:
Job Description – TD Customer Support Fleet Ops Engineer
About us
There is an opportunity in Airbus India Customer Services to join the Operational Unit " Technical Data Support & Services " , which is in charge of defining, producing, delivering and supporting the Technical Data (TD) products and services which are necessary for Customers to safely and efficiently operate their aircraft.
We answer daily queries and support our customers with data customization management, data access, and fleet management and contribute to new customer Entry into service. We also ensure that once the Service Bulletin is reported by the Customer, the Flight Operations (F.Ops) products are launched in compliance with TD processes, Quality Gates and SLAs.
Experience Level needed: 2 to 8 years
Job description
The jobholder will be responsible for
Analyse and answer customer queries providing prompt and efficient support to the customer, on-time, on-cost and on-quality to improve customer satisfaction while satisfying safety requirements.
Analyse the SB impact for F.Ops after an operator/MRO reports embodiment of SB and launch the re
Maintain and contribute to enhance a close relationship with internal stakeholders and external customers
Propose and contribute to proactive support activities and improvement initiatives to boost our efficiency
Verify and validate F.OPS data assembly and dispatch deliveries in accordance with TD Quality Gate and revision planning
Follow-up, control & validate the sub-contracting activities
Prepare and participate to the pre finalization meetings and daily meetings
Participate to the analysis of operational issues detected
Coordinates operational topics with all relevant stakeholders
Analyses and provides answer to Customer Flight Operations Documentation updates daily queries
Interface with stakeholder network & manages continuous cross-collaboration improvement
Provides proactive support to Customers through adapted communication means & foster proactive support in the Team
Provides support on dedicated activities to the subcontractor daily activities when needed & Ensures subcontractor performance (monitoring, reporting and continuous improvement)
Guarantees Export Control rules knowledge and adherence
Contribute to high activity performance in line with expected targets
Maintain and contribute to enhance a close relationship with internal stakeholders like STL, DCT and external customers
Provide daily Operations support on Flight Operations Documentation update requests, following an SB incorporation to ensure that Flight Operations Technical Data manuals are delivered to Customers (MRO, Airlines, Lessors....) in line with AIRBUS contractual commitments, Customer fleet and aircraft configuration.
Operations
Team Coordination:
Operational Support:
Provides on-time, on-cost and on-quality operational support
Coordinates operational topics with all relevant stakeholders
Analyses and provides answer to Customer Fleet Operations daily queries
Provides proactive support to Customers through adapted communication means
Manage the incorporation of New Aircraft in Technical Data
Plan the TD revisions to incorporate the new aircraft
Ensure all associated communication with Customers & Airbus Dpts
Ensure Follow-up monitoring through reports and dashboards
Provides support in accordance with Export Control rules
Customers Relationship Management:
Maintains and contributes to enhance high-level Customer satisfaction and proximity through adapted means
Provides contribution to CSIP action plan and follow-up as required
Provides TD Operations awareness sessions to Customers on request
Communication and Reporting
Project Management
Quality and Process improvement
Proposes & Contributes to operational improvement initiatives
Contributes to regular revisions of the quality referential of the Team, to reflect latest state-of-the art ways of working
Values
Develop and maintain a collaborative working environment across organisations, by fostering engagement, active listening, developing team spirit, establishing feedback culture, establishing a trustful environment
Propose and develop innovation and digitalisation initiatives with respect to general interests of the Company
Support a value driven organisation by creating/increasing the awareness level of personal values, AIRBUS values and policies
Safety
Report any (potential) safety issue or (potential) safety event that is detected in the frame of the day to day activity
Contribute, on request of their safety representatives, in any safety enhancement initiative as part of Safety management activity (PSP, SMS), eg, in the analysis and follow up of reported events, identification and analysis of hazards and risk assessment in their own domain of activity
Promote a safety culture
OUTPUTS
Daily customer answers and up-to-date documentation delivered to Customers as per contract, customer fleet and aircraft configuration
High Customer relationship and satisfaction
Proactive Customer support
PROFILE
Professional and technical skills
Good coordination and relational skills to deal with Customer support activities
Good technical skills on Fleet Operations topics
Analytical mindset
TD product knowledge
Verification and Validation skills
Overall knowledge of Project steps and ability to participate to Projects
C1 level in English, written and spoken
Good presentation skills, both oral and written
Behavioural skills
Experience:
Job Disclaimer & Notifications:
We bring to the notice of all concerned that Airbus India Private Ltd. follows
a fair and merit-based employee selection and recruitment practice.
Airbus India Private Ltd. does not:
Send job offers from free email services including but not limited to Gmail, Rediffmail, Yahoo
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during any stage of the selection and/ or recruitment process
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For further information on Airbus India Careers, please click here. Please check www.airbus.com to get the contact details and enquire with the company to confirm if any information that you have received is genuine; do not respond to any fraudulent communication. Airbus India Private Ltd. will not be responsible to anyone acting on an employment offer not directly made by Airbus India Private Ltd.. anyone making an employment offer in return for money or other
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**Airbus is proud to be an equal opportunity employer and is committed to creating an inclusive and diverse work
environment. AIrbus India selects job applicants (internal and external) on the basis of suitability for the job, and
irrespective of gender, marital status, age, sexual orientation, gender identity or expression, nationality, religion,
ethnicity or differently abled/ (dis)ability.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus India Private Limited
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Technical Data & Publications <JF-CS-TD>
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