Program Director
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Role Overview
We are seeking an experienced SAP SCM Operations Leader of experience to oversee the stability, performance, governance, and growth of our SAP landscape. This role will be responsible for end-to-end SAP operations including application Implementations, support, incident and problem management, change and release governance, vendor management, and operational excellence across SAP platforms (e.g., S/4HANA, ECC, BW, Fiori, etc.).
The ideal candidate will combine strong SAP functional/technical expertise with leadership capabilities, service management discipline, and a continuous improvement mindset.
Key Responsibilities
1. SAP Operations & Service Delivery
- Lead day-to-day SAP operations ensuring system availability, reliability, and performance.
- Own SLA/KPI adherence for SAP services (incident resolution, system uptime, response times).
- Manage L1/L2/L3 support model (internal and/or managed services partners).
- Ensure robust monitoring, alerting, and proactive issue resolution.
2. Incident, Problem & Change Management
Govern ITIL-aligned processes for incident, problem, and change management.
Conduct root cause analysis (RCA) and implement preventive measures.
Chair CAB (Change Advisory Board) for SAP-related releases.
Ensure release stability and minimal business disruption.
3. SAP Landscape Management
Oversee SAP environments (DEV, QA, PRD).
Coordinate upgrades, patches, and enhancement packs.
Ensure integration stability across SAP modules and third-party systems.
Manage SAP transport governance and release cycles.
4. Stakeholder & Business Engagement
Act as the primary liaison between IT and business process owners.
Ensure business continuity for critical operations (finance, supply chain, manufacturing, etc.).
Translate business priorities into operational IT actions.
Ability to drive growth
5. Vendor & Partner Management
Manage SAP AMS providers, infrastructure vendors, and cloud partners.
Monitor vendor performance against SLAs.
Optimize cost and contract governance.
6. Governance, Compliance & Security
Drive Governance cadence
8. Team Leadership
Lead and mentor SAP support teams.
Develop team capabilities and succession planning.
Foster a culture of accountability, collaboration, and service excellence.
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field.
SAP experience with at least SAP operations leadership.
Hands-on exposure to SAP modules (e.g., SCM Modules) across ECC and S/4 HANA
Proven track records in SAP implementation projects
Proven track record in SAP upgrades, releases, and production support governance.
Strong understanding of integrations (IDocs, APIs, middleware, etc.).
Preferred Qualifications
Experience with SAP S/4HANA with focus on SCM
SAP certification(s).
Experience in cloud-based SAP environments (Azure, AWS, RISE with SAP).
Familiarity with SAP Solution Manager / SAP Cloud ALM.
Experience in global/multi-country SAP landscape.
Key Competencies
Strategic thinking with operational execution capability
Strong stakeholder management and communication skills
Data-driven decision making
High ownership and accountability
Risk management and crisis leadership
Process-oriented with continuous improvement mindset
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
Project Management Professional - Project Management Institute (PMI)Project Management Institute (PMI)
Required Skills
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Project Management, Risk Management, Scaled Agile Framework (SAFe), Storytelling
Language
English (Required)
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Technology Delivery Management
Remote Type -
Office
Work Shift -
Day Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
