Wb Quality analyst Jobs – 125 Open Jobs Today

Quality Analyst – Outbound Collections – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Sr.Functional Analyst (ISG)
Cognizant —Kolkata, West Bengal
- Full-time
- Hybrid work
- Analysis skills
- Agile
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Unified Infotech —Kolkata, West Bengal
- Full-time
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- Microsoft Powerpoint
- Microsoft Word
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Tech GCC Advisory - Analyst
Accenture —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Job Title: Quality Analyst (International BPO)
NMB Communications PVT LTD —Salt Lake, Kolkata, West Bengal
- ₹15,000 - ₹20,000 a month
- Full-time
- English
- Analysis skills
- In-person
- Paid sick time
Quick apply
12d
Manual Tester
innofied —New Town, Kolkata, West Bengal
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Flexible schedule
Business Analyst Consultant
Sundew —Kolkata, West Bengal
- Full-time
- Presentation skills
- Bachelor's degree
- AI
Analyst I, IM Engineering
Xerox —Kolkata, West Bengal
- Full-time
Quality Analyst – Hair & Healthcare Support – Siliguri (WFO)
Fusion CX —Shiliguri, West Bengal
- 12th Pass
- Bachelor's degree
- Communication skills
Chief Technology Officer (CTO) - SaaS
innofied —Kolkata, West Bengal
- ₹20,00,000 - ₹30,00,000 a year
- Full-time
- Computer Science
- SQL
- AWS
- Health insurance
Specialist - F&A - I2C 4B
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
AM - RTR
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Data Analyst
Energy Aspects —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- Data analysis skills
- English
Quick apply
5d
Sr. Specialist - F&A - I2C 4D
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
DATA & DECISION ANALYST
Brainware University —Kolkata, West Bengal
- Full-time
- AI
Business Analyst/Process Excellence Lead
Medhavi —Kolkata, West Bengal
- Microsoft Outlook
- Master's degree
- Bachelor's degree
Quick apply
Analyst | D365 F&O - Technical | Kolkata | Emerging ERP Solutions
Deloitte —Kolkata, West Bengal
- Azure
- Computer Science
- DevOps
4d
Reltio MDM
Cognizant —Kolkata, West Bengal
- Full-time
- Hybrid work
- English
- Windows
- Java
10d
Data-Analytics Engineer
Ginteja Insurance Brokers Pvt. Ltd. —Kolkata, West Bengal
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Computer Science
- Java
- SQL
- Health insurance
- Paid time off
Quick apply
Business Analyst
Accenture —Kolkata, West Bengal
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills

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Quality Analyst – Outbound Collections – Kolkata, India

Fusion CX -
Kolkata, West Bengal

Apply Now

Job details

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Outlook
Microsoft Office
Quality assurance
Bachelor's degree
Communication skills

Full job description

Are you seeking QA roles or quality analyst jobs in BPO collection process? Join us! Drive better collections outcomes and coach teams to higher standards in a people-first QA role. This quality assurance position blends hands-on coaching, data analysis, and process ownership. It is an ideal opportunity for someone who wants an operational role with clear impact and growth. The contact center or BPM QA job is for professionals looking for call center jobs in quality assurance in Kolkata and for global QA teams hiring in Kolkata, West Bengal.

Job Description:

About the Role

You will monitor outbound collections transactions, identify quality gaps, deliver targeted coaching, and lead process improvements to raise accuracy, compliance, and recovery performance as a QA in Fusion CX Kolkata.

Key Responsibilities

Monitor transactions as per process guidelines.
Provide event-based and frequency-based feedback to agents.
Participate in team huddles and present concise, quality performance briefs.
Prepare, update, and implement quality assurance policies and SOPs.
Perform routine quality inspections and audits.
Conduct root-cause analysis and recommend corrective and preventive actions.
Drive and enforce process compliance across the workflow.
Produce timely quality reports and share insights with stakeholders.
Coach, mentor, and support agent development to improve KPIs and service quality.

Job Requirements:

Education: Bachelor’s degree (any discipline).
Experience: Minimum 2 years as a Quality Analyst.
Collections experience: Minimum 2 years in international collections within a BPO environment (mandatory).
Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
Close attention to detail and strong documentation skills.
Strong understanding of quality frameworks and compliance requirements.
Ability to work onsite (WFO) in Kolkata.
Demonstrated coaching, consulting, mentoring, and stakeholder communication skills.

Why Join Fusion CX?

Join a QA team that prioritizes coaching, measurable improvements, and career growth.

Work in a people-focused environment where coaching and career development are built into the role.
Influence outcomes through data-driven insights and continuous improvement projects.
Collaborate closely with operations and cross-functional teams to solve root causes and enhance performance.

If you’re seeking call center QA jobs in Kolkata or exploring BPO Collection hiring in Kolkata, West Bengal, apply now and help raise the standard for collections quality and customer service in a global CX company.

Apply Now

Refine Your Search

quality analyst jobs in wb

Quality Analyst – Outbound Collections – Kolkata, India

Sr.Functional Analyst (ISG)

Senior Business Analyst

Tech GCC Advisory - Analyst

Job Title: Quality Analyst (International BPO)

Manual Tester

Business Analyst Consultant

Analyst I, IM Engineering

Quality Analyst – Hair & Healthcare Support – Siliguri (WFO)

Chief Technology Officer (CTO) - SaaS

Specialist - F&A - I2C 4B

AM - RTR

Data Analyst

Sr. Specialist - F&A - I2C 4D

DATA & DECISION ANALYST

Business Analyst/Process Excellence Lead

Analyst | D365 F&O - Technical | Kolkata | Emerging ERP Solutions

Reltio MDM

Data-Analytics Engineer

Business Analyst

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Why Join Fusion CX?

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