Anand Niketan Delhi Delhi Medical assistant Jobs – 115 Open Jobs Today

Assistant Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Management
- Bachelor's degree
Dental Assistant
Dental Square —Noida, Uttar Pradesh
- ₹14,000 - ₹16,000 a month
- Full-time
- Anatomy knowledge
- In-person
- Medical terminology
Quick apply
2d
Deputy Nursing Superintendent
NKS Superspecialty Hospital —Gulabi Bagh, Delhi, Delhi
- Full-time
- Nursing
- B.Sc
- Master's degree
Quick apply
14d
Team Lead/ Assistant manager- talent Aqusition
Friends Color Images —Noida, Uttar Pradesh
- Full-time
- Master's degree
- Bachelor's degree
- Human resources
- Commuter assistance
- Health insurance
Senior Administrator
Accure Medical Pvt Ltd —Noida, Uttar Pradesh
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Assistant Vice President - Tax Reporting CoE
Macquarie Group Limited —Gurugram, Haryana
- Full-time
- Remote
- Research
- Communication skills
- Tax experience
- Health insurance
- Paid time off
22h
Editorial Office Coordinator
Georg Thieme Verlag KG —Noida, Uttar Pradesh
- Research
- Master's degree
Executive Assistant to Director
Frontline Electro Medical Ltd —Noida, Uttar Pradesh
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Quick apply
T3- Analyst Operations
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
Assistant / Deputy Manager- Finance
Emerson —Noida, Uttar Pradesh
- Full-time
- English
- Bachelor's degree
- Computer skills
- Health insurance
Assistant General Manager EHS
Tata Realty and Infrastructure —Gurugram, Haryana
- Full-time
Executive / Assistant Manager - CCR Models
Macquarie Group Limited —Gurugram, Haryana
- Full-time
- Remote
- C++
- Communication skills
- Python
- Health insurance
- Paid time off
Assistant Manager- Reporting and taxation
ROHDE & SCHWARZ GmbH & Co. KG —Delhi, Delhi
- Online application
- Remote
- ERP systems
- Analysis skills
- Project management
- Health insurance
Lead Assistant Manager – Record Retrieval Opeartions
EXL Service —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
- Business Administration
- Leadership
AFM Soft
JLL —Gurugram, Haryana
- Health insurance
4d
Assistant Manager -Finance & Accounts
Sarvodaya Healthcare —Faridabad, Haryana
- Banking
Assistant Manager transport
Midland Credit Management —Gurugram, Haryana
- Paid holidays
- Paid time off
T3 - Analyst - Operations
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
3847507-Senior Executive
EXL Service —Noida, Uttar Pradesh
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Associate- Customer Service (COE)
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time

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Assistant Manager

EXL Service -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time

Qualifications

Management
Information security
Bachelor's degree

Full job description

Job Description: The Assistant Manager is responsible for management of CSRs in the organization and development of high performing teams

Works closely with managers ensuring consistency in contact center set up

Facilitates effective interfaces among team members, as well as across teams, providers and departments

Responsible for the day-to-day implementation of member management services policies and procedures

Accountable for meeting the financial, operational and quality objectives of the unit

Responsibilities: Essential Functions

1) Operational Efficiency

• Articulate performance expectations and team objectives while collecting and interpreting balanced measure to evaluate individual staff and team performance

• Assesses developmental needs and collaborates with the support team to identify and implement action plans that support the development of high performing teams

• Initiate root cause analysis and monitor action plans for identified opportunities

• Provide effective coaching and feedback to Nurse Associates that enable them to improve their performance

• Work closely with the Nurse Associates to identify areas for improvement and gaps in the process to create individualized and feasible action plans

• Monitor efficiency and initiate control measures to minimize variances in workload over time

• Executive monthly, quarterly, and annual performance review of Nurse Associates and consequent development processes effectively

• Ensures the team's understanding and use of information system capability and functionality

• Ensure implementation and monitoring of best practice approaches and innovations to better address the Case Manager and Utilization Management Nurse Consultant needs across the continuum of care

• Ensure compliance with internal policies and procedures, external regulations and information security standards

• Effectively forecast and manage the process volume, allocation, and staffing following the Statement of Work on a daily basis

• Maintain accurate reporting and cascading of information to internal and external stakeholders

• Update mandatory process trackers and files for compliance purposes

• Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking

• Oversee and facilitate implementation of updates management and training for new hires and/or team members

• Lead calibration sessions to ensure process knowledge alignment

• Monitor random transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements

• May have responsibility for their own case load work

2) People Management

• Select staff using clearly defined requirements in terms of education, experience, technical and performance skills

• Formulate individualized plan with the CSRs/Nurse Associates to fully understand their career aspirations

• Develop a strong succession plan to encourage organic growth and facilitate “role ready” resources to ensures leadership continuity internally

• Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed

• Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance

• Initiate engagement activities such as Monthly Townhall, Team building, and Internal group sessions to promote camaraderie within the department

• Lead change efforts while managing transitions within a team

• Accountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level

3) Client Satisfaction

• Supervise the implementation of contact center management services

• Ensure business goals are met and compliance with policies and procedures is maintained

• Protects the confidentiality of member information and adheres to company policies regarding confidentiality

• Handle client feedback and escalations

• Promotes communication, both internally and externally to enhance effectiveness of medical management services

• Produce monthly or weekly dashboard/business reviews in partnership with support teams

• Client interaction such as touch base, business reviews, and calls where Assistant Manager involvement is required

Qualifications: Any graduate with call center experience

Apply Now

Refine Your Search

medical assistant jobs in anand niketan delhi delhi

Assistant Manager

Dental Assistant

Deputy Nursing Superintendent

Team Lead/ Assistant manager- talent Aqusition

Senior Administrator

Assistant Vice President - Tax Reporting CoE

Editorial Office Coordinator

Executive Assistant to Director

T3- Analyst Operations

Assistant / Deputy Manager- Finance

Assistant General Manager EHS

Executive / Assistant Manager - CCR Models

Assistant Manager- Reporting and taxation

Lead Assistant Manager – Record Retrieval Opeartions

AFM Soft

Assistant Manager -Finance & Accounts

Assistant Manager transport

T3 - Analyst - Operations

3847507-Senior Executive

Associate- Customer Service (COE)

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