Park Circus Kolkata West Bengal Team leader customer service Jobs – 160 Open Jobs Today

Operations Manager II
Concentrix —Kolkata, West Bengal
- Full-time
- Continuous improvement
- Accounting
- Data entry
Service Sales Manager- CCS- West Bengal
GE HEALTHCARE —Kolkata, West Bengal
- 12th Pass
- Project management
- Bachelor's degree
Job Title: Cluster Head
Nandak Insurance Brokers Pvt Ltd —Kolkata, West Bengal
- From ₹6,00,000 a year
- Full-time
- Sales
- In-person
Quick apply
Team Leader – Healthcare Patient Support (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Microsoft Word
- Microsoft Excel
- Management
Priority Sales Manager - Vadodara
Videojet —Kolkata, West Bengal
- Full-time
- Sales
- Analysis skills
- Communication skills
Regional Sales Head - East
DHL —Kolkata, West Bengal
- Management
- Sales
- Master's degree
Associate
PwC —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
ELD Customer Support Executive
Proclivity Digitech Pvt Ltd —Kolkata, West Bengal
- ₹15,000 - ₹18,000 a month
- Full-time
- Customer service
- English
- 12th Pass
Quick apply
2d
Sales Professional
Siemens —Kolkata, West Bengal
- Full-time
- Sales
- Salesforce
- Bachelor's degree
3d
Team Leader – Outbound & Inbound Operations – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Customer service
- Bachelor's degree
- Communication skills
Team Leader – Training & Quality Governance – Ecommerce – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Global Resilience Consulting Lead
Ericsson —Kolkata, West Bengal
- Up to 50% travel
- Engineering
- Master's degree
Assistant Vice President,Treasures Team Lead, Consumer Banking Group
DBS Bank —Kolkata, West Bengal
- Full-time
- Communication skills
- Banking
- Time management
Customer Service Associate – Kolkata
Fusion CX —Kolkata, West Bengal
- Full-time
- Customer service
- English
- Bachelor's degree
Solution Architect Senior Manager
Accenture —Kolkata, West Bengal
- Full-time
- Salesforce
- Bachelor's degree
Quality Analyst|International|29082025
TGBPL TP India - IBU —Kolkata, West Bengal
- Full-time
- Remote
- Bachelor's degree
- Work from home
Service Delivery Leader - F&A - I2C 4D
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- English
- Finance
Quick apply
1d
Head – Finance & Accounts
Peerless Securities —Kolkata, West Bengal
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
- Health insurance
Senior Business Analyst
Unified Infotech —Kolkata, West Bengal
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business analyst or business development manager
HTSM Technologies —Kolkata, West Bengal
- Computer Science
- Sales
- Master's degree

I want to receive the latest job alerts for team leader customer service in park circus kolkata west bengal

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

team leader customer service jobs near park circus kolkata west bengal

Senior Operations Manager jobs in Kolkata, West Bengal

Sales Manager jobs in Kolkata, West Bengal

Customer Service Representative jobs in Salt Lake, Kolkata, West Bengal

Head Of Finance jobs in Kolkata, West Bengal

Regional Head jobs in Kolkata, West Bengal

Solution Architect jobs in Kolkata, West Bengal

Delivery Manager jobs in Kolkata, West Bengal

Senior Business Analyst jobs in Kolkata, West Bengal

Customer Support Coordinator jobs in Kolkata, West Bengal

Assistant Manager Operations jobs in Chennai, Tamil Nadu

Senior Operations Manager jobs in Guindy, Chennai, Tamil Nadu

Senior Interior Designer jobs in Bengaluru, Karnataka

Senior Operations Manager jobs in Chennai, Tamil Nadu

Senior Operations Manager jobs in Malad, Mumbai, Maharashtra

Operations jobs in Mangalore, Karnataka

Sales Manager jobs in Jabalpur, Madhya Pradesh

Sales Manager jobs in Nanded, Maharashtra

Sales Manager jobs in Ichalkaranji, Maharashtra

Sales Manager jobs in Tiruchchirappalli, Tamil Nadu

Store Manager, Dehradun jobs in Uttarakhand

Operations Manager II

Concentrix -
Kolkata, West Bengal

Apply Now

Job details

Full-time

Qualifications

Continuous improvement
Accounting
Data entry
Management reporting
Leadership
Communication skills

Full job description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
Establish & Manage Relationships / Engagement with the Clients.
Organize resources, set goals, execute Executives and client strategies and responsible for reporting.
Responsible for following agreed governance model, escalation & communication plan.
Ensure that team members achieve agreed standards in relation to their job assignments.
Ensure training of new staff on the corporate policy and rules
Ensure that the buddy system is implemented ensuring consistent performance delivery, without disruption.
Monitor and document work schedule of staff and absences.
Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth.
Taking weekly and monthly calls with clients to understand the expectations from the teams and provide updates.
Ensure that all audit related issues are brought to a close
Identify and drive continuous improvements and initiatives in the process.
Coach & mentor Team lead enabling them to manage effectively.
Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management
Ensure that all internal customer queries are followed up in a timely manner.
Collaborate with internal teams.
Be the Key contact for all problems and queries with specific business assigned.
Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention.
Ensures program has proficient training, staff development, and effective employee relation/recognition programs Selecting, training, developing, and managing performance of direct reports and their associates, including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.
Host Business reviews on a regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events.
Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement

Key skills & knowledge:

Ability to handle ad-hoc client requests.

Ability to prepare and present reviews to the clients.
Ability to work with teams and identify possible innovation opportunities that can be implemented to augment the existing process/systems /tools and make a suggested pitch to the client.
Keep the highest level of sense check on mental wellbeing of the staff and work with the concerned teams to improve wellness strategies, both with client as well as with internal teams
Expertise to lead and guide any new incubation projects being driven by the client as well as internally.
Green belt certification - highly desirable
Action Oriented, Integrity and Trust, Perseverance
Problem Solving, Drive for results and leadership skills.
Managing & measuring work
Ability to handle pressure.
Very good finance and accounting skills
Problem solving, analytical and data entry mastery.
Excellent verbal and written communication skills
Strong external and management reporting skills
Product SME
4+ years exp in the Travel / Aviation field – preferred

Educational qualification: Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Apply Now

Refine Your Search

team leader customer service jobs in park circus kolkata west bengal

Operations Manager II

Service Sales Manager- CCS- West Bengal

Job Title: Cluster Head

Team Leader – Healthcare Patient Support (WFO, Kolkata)

Priority Sales Manager - Vadodara

Regional Sales Head - East

Associate

ELD Customer Support Executive

Sales Professional

Team Leader – Outbound & Inbound Operations – Kolkata, India

Team Leader – Training & Quality Governance – Ecommerce – Kolkata, India

Global Resilience Consulting Lead

Assistant Vice President,Treasures Team Lead, Consumer Banking Group

Customer Service Associate – Kolkata

Solution Architect Senior Manager

Quality Analyst|International|29082025

Service Delivery Leader - F&A - I2C 4D

Head – Finance & Accounts

Senior Business Analyst

Business analyst or business development manager

I want to receive the latest job alerts for team leader customer service in park circus kolkata west bengal

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected