Delhi Service delivery manager enterprise business Jobs – 96 Open Jobs Today

Manager, Engineering
K2 Services LLC —Delhi, Delhi
- ₹58,073 - ₹1,47,862 a year
- Full-time
- Supervising experience
- Project management
- Bachelor's degree
Quick apply
Solution Advisor
Kissflow —Delhi
- Management
- Software troubleshooting
- APIs
AGM - IP RM & Facilities
Vodafone Idea —Delhi, Delhi
- Computer science
- Analysis skills
- Project management
Project Manager, India
AlgoSec —Delhi, Delhi
- PMP
- English
- Project management
- Flexible schedule
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Senior IT Technical Program Manager
Anaplan —Delhi, Delhi
- Email
- PMP
- Project management
- Agile
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Project Leader/ Manager- Solution Architect(PEG)
Bain & Company Inc —Delhi, Delhi
- Full-time
- Azure
- Computer Science
- DevOps
Associate Analyst Accounting Operations
SITA Switzerland Sarl —Delhi
- Full-time
- Remote
- Accounting
- Work from home
Front End (React JS) Team Lead
Advantal Technologies Ltd. —Delhi
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Computer Science
- English
- Master's degree
Quick apply
5d
Senior Consultant | SAP FICO | Delhi | SAP
Deloitte —Delhi
- Finance
- Master's degree
- Bachelor's degree
10d
Director Applications Development
Anaplan —Delhi, Delhi
- Email
- Product management
- Software development
- Agile
Quick apply
Manager-Evidence and Impact Measurement
MicroSave —Delhi, Delhi
- Master's degree
- Leadership
- Communication skills
Logistics Key Account Manager
Bigship —Delhi
- Master's degree
- Bachelor's degree
Manager | GBS Strategy & Ops: Functional | Delhi | Finance Transformation
Deloitte —Delhi
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assistant Manager-Centre for Responsible Technologies
MicroSave —Delhi, Delhi
- English
- Master's degree
- Bachelor's degree
Site Reliability Engineer/ Expert/ Specialist
SITA Switzerland Sarl —Delhi
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
- Work from home
Assistant Client Servicing Manager
RoadCast —West District, Delhi
- CRM software
- Leadership
- Communication skills
Senior Product Manager (Technical) - Case Management
Zinnia —Delhi, Delhi
- Online application
- Master's degree
- SQL
- Analysis skills
- Health insurance
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5d
CX Solutions Consultant
Consilium Software —Delhi, Delhi
- Email
- Sales
- Engineering
- English
Sales Manager - IT Services
Cynoteck Technology Solutions —Delhi, Delhi
- Full-time
- Azure
- Salesforce
- Communication skills
Sr. Manager, HRIS
O&M Halyard Health India Private Limited —Defence Colony, Delhi, Delhi
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
Quick apply

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Manager, Engineering

K2 Services LLC -
Delhi, Delhi

Quick apply

Job details

Full-time
₹58,073 - ₹1,47,862 a year

Qualifications

Jira
Supervising experience
Project management
Bachelor's degree
ServiceNow
Communication skills

Full job description

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The role of Team Lead, Advanced Operations at Opensity is responsible for leading a specialized team focused on high-complexity operational tasks, escalations, and process enhancements that support client delivery and internal efficiency. This position ensures service excellence by coordinating day-to-day operations, supporting cross-functional initiatives, and mentoring team members. The Team Lead plays a vital role in bridging tactical execution with strategic improvement in a fast-paced, service-driven environment

ROLES & RESPONSIBILITIES:

Provide daily guidance, coaching, and direction to the Advanced Operations team, ensuring adherence to SLAs and quality standards
Assign and monitor work distribution, manage priorities, and escalate resource constraints or blockers as needed
Foster a team culture centered on accountability, service excellence, and continuous development.
Oversee the execution of high-level, complex operational tasks across systems, workflows, and client support services
Serve as the escalation point for advanced or unresolved issues requiring deeper analysis and coordination
Ensure timely resolution of escalations with a focus on root cause identification and prevention. Process Improvement & Optimization
Identify gaps, inefficiencies, and bottlenecks in operational workflows and recommend enhancements
Collaborate with stakeholders to pilot and implement process improvements, automations, or policy updates
Monitor key metrics and trends to assess performance and drive data-informed decisions
Liaise with IT, Service Desk, Project Management, and other internal teams to coordinate on cross-departmental initiatives.
Support onboarding of new clients or technologies by ensuring team readiness and participation in rollout efforts
Provide operational insights to leadership to help shape strategic direction and resource planning.
Ensure the creation, accuracy, and maintenance of standard operating procedures and knowledge base articles
Promote knowledge sharing within the team and across departments to drive consistency and learning
Support internal audit readiness through proper documentation of actions, workflows, and resolutions.

KNOWLEDGE, SKILLS & ATTRIBUTES:

Strong understanding of enterprise operations, business systems, and client service delivery
Excellent leadership and team-building skills with the ability to coach, mentor, and motivate.
Exceptional problem-solving and critical thinking skills, especially in high-pressure or escalated situations
High level of attention to detail, accuracy, and organizational effectiveness.Proficient in Microsoft 365, collaboration platforms, and ticketing/workflow systems (e.g., ServiceNow, Jira). • Effective communication and interpersonal skills with a strong client-focused approach. • Ability to manage competing priorities and balance tactical responsibilities with strategic initiatives.

QUALIFICATIONS:

Education: Bachelor’s degree in Business, Operations, or a related field preferred

Experience:

5–7 years of experience in operations or client delivery roles, with at least 2 years in a supervisory or team lead capacity
Experience working in technology services, legal support, or professional services environments is preferred
Demonstrated ability to lead teams through change, manage escalations, and implement process improvements
Track record of high performance in dynamic, client-focused environments

Opensity Equal Employment Opportunity Statement

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

$58,073.00 - $147,862.00

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Refine Your Search

service delivery manager enterprise business jobs in delhi

Manager, Engineering

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Senior Product Manager (Technical) - Case Management

CX Solutions Consultant

Sales Manager - IT Services

Sr. Manager, HRIS

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ROLES & RESPONSIBILITIES:

KNOWLEDGE, SKILLS & ATTRIBUTES:

QUALIFICATIONS:

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