Faridabad Haryana Quality & performance analyst service Jobs – 191 Open Jobs Today

Sr Analyst
HCLTech —Noida, Uttar Pradesh
- Microsoft Excel
- Microsoft Access
- Azure
Energy Market Analyst - Power
ICF —New Delhi District, Delhi
- Full-time
- Microsoft Excel
- Data analysis skills
- Research
Senior Project Management Lead-Tech
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- PMP
- Project management
- Presentation skills
1d
Global Enterprise Support
apexanalytix —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Software troubleshooting
- Bachelor's degree
Quick apply
Senior Analyst - SailPoint IIQ Operations
WSP —Noida, Uttar Pradesh
- Hybrid work
- Azure
- Computer Science
- English
Risk Analyst
WSP —Noida, Uttar Pradesh
- Hybrid work
- Project management
- Presentation skills
- Agile
Lead Generation Specialist
ScaleupAlly —Noida, Uttar Pradesh
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- CRM software
- Marketing
- English
- Health insurance
- Paid time off
Quick apply
Track Lead - Extract Transform Load (ETL), Data Lakes
HCLTech —Noida, Uttar Pradesh
- AWS
- Analysis skills
- Agile
Controls Program Manager
Barclays —Noida, Uttar Pradesh
- Analysis skills
- Agile
- Negotiation
1h
Salesforce Administrator
Study Group —Noida, Uttar Pradesh
- Full-time
- Salesforce
- Administrative experience
- SQL
Quick apply
Lead Administrator (Support &Operations)
HCLTech —Noida, Uttar Pradesh
- Presentation skills
- Computer networking
- Communication skills
D365 F&O Functional Analyst
Sarens —Noida, Uttar Pradesh
- Full-time
- Heavy lifting
- ERP systems
- English
- Flexible schedule
Quick apply
Sr Administrator (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Analysis skills
- Project management
- Agile
6d
Helpdesk Senior Associate - ITIL
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Microsoft Outlook
- Software troubleshooting
- Windows
8d
Software Quality Assurance Module Lead (QA Payroll-Defined Benefits)
TELUS Digital —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Software troubleshooting
- SQL
- Analysis skills
Functional Consultant - Dynamics CRM
Flexsin —Noida, Uttar Pradesh
- Azure
- Computer Science
- Customer service
SeniorAdministrator - Nutanix AHV, VMware vCenter
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Continuous improvement
Senior Bus Systems Analyst-Tech
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
7d
Service Delivery Program Manager
TELUS Digital —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
Sr Engineer (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Access

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Sr Analyst

HCLTech -
Noida, Uttar Pradesh

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Job details

Qualifications

Microsoft Excel
Microsoft Access
Azure
SQL

Full job description

Noida, Uttar Pradesh
Job Summary
Conducts quality (soft skill & Language) review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.
Audits representatives' inbound and outbound phone calls and/or correspondence, observing tangibles and intangibles of customer experience.
Testing tickets and process compliant to policies and procedures
Participate in process reviews to inform the resolution of defects.
Coordinates with department Team Leaders and Managers to ensure appropriate number of audits is performed for each phone representative and to ensure representatives' availability during audit periods.
Take responsibility for providing and maintaining internal process metrics and tracking key deliverables
Evaluates and records the quality and performance during each call.
Summarizes findings and recommendations and forwards to supervisor to use in performance assessments and promotional decisions.
Provides feedback on uniform application of guidelines and procedures.
Provides critical data used to generate weekly or monthly reports on the performance of phone, chat or email representatives. Identifies adverse performance trends and patterns.
Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity.
Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures.
Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training.
Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of polices, procedure, and benefits across all product lines.
Develops job aides and other tools to assist representatives in improving overall quality of interactions.
Other duties as assigned by Management.
Key Responsibilities
Should possess skills to turn data into information, information into insight and insight into business decisions.
Should have knowledge to identify business trends utilizing real data to optimize statistical efficiency and quality.
Should be able to conduct full lifecycle analysis to include requirements, activities, and design.
Should have knowledge to develop analysis and reporting capabilities.
Experience in creating database on MS Excel, MS Access, SQL
Should have knowledge on MS Azure Cloud Data factory, Blob, or any other tool for storing large quantities of data.
Should know how to administer containers in MS Azure.
Should be able to deploy and schedule pipeline.
Experience in storing data, creating reports, analyzing reports, creating custom reporting pivots, charts and sharing findings with various departments, project stakeholders and management.
Identify, Analyze and Interpret trends or patterns in complex data sets.
Work with management to prioritize business and information needs.
Design Executive Reports for CXOs, EVPs and/or any other Executives
Design, create, alter, validate, and maintain Data Solutions, to meet business needs.
Compile analysis reports that are delivered to client and then follow-up on all results.
Determine and document project requirements for business processes and abide by those requirements for future projects’ reporting.
Interpreting data, analyzing results using statistical techniques and providing ongoing reports
Acquiring data from primary or secondary data sources and maintaining databases. Database may be any tool like MS Excel, MS Access, or Business Objects, etc.
Knowledge on MS Power Automate
Should be able to create automated workflows between apps and services to synchronize files, get notifications, collect data and more.
Should possess knowledge on building apps using MS Power Apps

Good to know how to write code to extend business app creation and customization using MS Power Apps

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Refine Your Search

quality & performance analyst service jobs in faridabad haryana

Sr Analyst

Energy Market Analyst - Power

Senior Project Management Lead-Tech

Global Enterprise Support

Senior Analyst - SailPoint IIQ Operations

Risk Analyst

Lead Generation Specialist

Track Lead - Extract Transform Load (ETL), Data Lakes

Controls Program Manager

Salesforce Administrator

Lead Administrator (Support &Operations)

D365 F&O Functional Analyst

Sr Administrator (Support & Operations)

Helpdesk Senior Associate - ITIL

Software Quality Assurance Module Lead (QA Payroll-Defined Benefits)

Functional Consultant - Dynamics CRM

SeniorAdministrator - Nutanix AHV, VMware vCenter

Senior Bus Systems Analyst-Tech

Service Delivery Program Manager

Sr Engineer (Support & Operations)

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