Kolathur Chennai Tamil Nadu Client service agent Jobs – 162 Open Jobs Today

PRODUCTION AGENT L1
Wipro Limited —Indira Nagar, Tamil Nadu
9d
AI Technical Manager
Kumaran Systems —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- DevOps
Senior DevOps Engineer
Finzly —Chennai, Tamil Nadu
- Full-time
- Oracle
- Computer Science
- DevOps
Palantir Data Solution Architect
EPAM Systems, Inc. —Chennai, Tamil Nadu
- Azure
- Java
- SQL
- Health insurance
- Paid time off
AI Solution Architect - AI Studio
Guidehouse —Chennai, Tamil Nadu
- Azure
- Master's degree
- Databases
Senior Technical Frontier Educator
Cognizant —Chennai, Tamil Nadu
- Full-time
- Salesforce
- DevOps
- Java
5d
Data Engineer
Accenture —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
6d
Software Engineering Manager
Gen Digital Inc. —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Azure
- Computer Science
- B.Sc
Quick apply
Export Marketing
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Master's degree
- Bachelor's degree
- Business Administration
Quick apply
GTM Associate - Strategy & Operations
Rocketlane —Chennai, Tamil Nadu
Data Technology Consultant (AI Consultant)
EPAM Systems, Inc. —Chennai, Tamil Nadu
- System design
- Master's degree
- AI
- Health insurance
- Paid time off
AI Infrastructure Architect
Accenture —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Master's degree
6d
Quality Architect
EPAM Systems, Inc. —Chennai, Tamil Nadu
- Java
- JavaScript
- Scripting
- Health insurance
- Paid time off
6d
AI Engineer
UST —Chennai, Tamil Nadu
- Computer Science
- DevOps
- Master's degree
Quick apply
AI Engineer
Inlogic Technologies —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Databases
AI Security Architect - Hyperscaler & Cloud AI Platforms
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Azure
- Master's degree
- AWS
1d
Python Developer Assistant Vice President
Citi —Chennai, Tamil Nadu
- Full-time
- Azure
- Oracle
- PMP
Fire (FPS/FDAS) Design Engineer
Udaya Technologies Pvt Ltd —Chennai, Tamil Nadu
- ₹25,000 - ₹75,000 a month
- Urgently hiring
- AutoCAD
- System design
- Bachelor's degree
Quick apply
ML Engineer I
UST —Chennai, Tamil Nadu
- Hybrid work
- Azure
- Computer Science
- Master's degree
Quick apply
10h
Senior Quality Architect
EPAM Systems, Inc. —Chennai, Tamil Nadu
- Java
- JavaScript
- Scripting
- Health insurance
- Paid time off
6d

I want to receive the latest job alerts for client service agent in kolathur chennai tamil nadu

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client service agent jobs near kolathur chennai tamil nadu

Quality Architect jobs in Chennai, Tamil Nadu

Software Architect jobs in Chennai, Tamil Nadu

Ai Ml Engineer jobs in Chennai, Tamil Nadu

Senior Devops Engineer jobs in Chennai, Tamil Nadu

Ai Developer jobs in Chennai, Tamil Nadu

Software Engineering Manager jobs in Chennai, Tamil Nadu

Big Data Architect jobs in Chennai, Tamil Nadu

Data Engineer jobs in Chennai, Tamil Nadu

Technical Manager jobs in Chennai, Tamil Nadu

Operations Associate jobs in Chennai, Tamil Nadu

Fire Engineer jobs in Chennai, Tamil Nadu

Assistant Vice President jobs in Chennai, Tamil Nadu

Solution Architect jobs in Chennai, Tamil Nadu

Ai Architect jobs in Chennai, Tamil Nadu

Quality Architect jobs in Hyderabad, Telangana

Pharmaceutical Quality Control, Quality Assurance jobs in Mumbai, Maharashtra

Quality Control jobs in Vadodara, Gujarat

Quality Control jobs in Tamil Nadu

Architect jobs in Lucknow, Uttar Pradesh

Software Developer ,internship jobs in Nagpur, Maharashtra

PRODUCTION AGENT L1

Wipro Limited -
Indira Nagar, Tamil Nadu

Apply Now

Job details

9 days ago

Full job description

Job Title: PRODUCTION AGENT L1
City: Manjakkudi
State/Province: Tamil Nadu
Posting Start Date: 7/25/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

͏

Do

Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Update own availability in the RAVE system to ensure productivity of the process
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLAÃÂ¢ÃÂÃÂs defined in the contract
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends to prevent future problems
Maintain and update self-help documents for customers to speed up resolution time
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by complying with service agreements
͏
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Assist clients with navigating around product menus and facilitate better understanding of product features
Troubleshoot all client queries in a user-friendly, courteous and professional manner
Maintain logs and records of all customer queries as per the standard procedures and guidelines
Accurately process and record all incoming call and email using the designated tracking software
Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃÂ¢ÃÂÃÂ and clientsÃÂ¢ÃÂÃÂ business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
͏
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Undertake product trainings to stay current with product features, changes and updates
Enroll in product specific and any other trainings per client requirements/recommendations
Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
Update job knowledge by participating in self learning opportunities and maintaining personal networks
͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Invoice to Pay(Transactional Accounting) .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

Refine Your Search

client service agent jobs in kolathur chennai tamil nadu

PRODUCTION AGENT L1

AI Technical Manager

Senior DevOps Engineer

Palantir Data Solution Architect

AI Solution Architect - AI Studio

Senior Technical Frontier Educator

Data Engineer

Software Engineering Manager

Export Marketing

GTM Associate - Strategy & Operations

Data Technology Consultant (AI Consultant)

AI Infrastructure Architect

Quality Architect

AI Engineer

AI Engineer

AI Security Architect - Hyperscaler & Cloud AI Platforms

Python Developer Assistant Vice President

Fire (FPS/FDAS) Design Engineer

ML Engineer I

Senior Quality Architect

I want to receive the latest job alerts for client service agent in kolathur chennai tamil nadu

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected