Job Description
We are seeking an experienced ServiceNow Developer II with 7+ years of hands-on ServiceNow development experience to design, develop, enhance, and support enterprise ServiceNow solutions. The ideal candidate possesses deep expertise across ServiceNow platform development, ITSM, Employee Center, Service Operations Workspace (SOW), CMDB, Discovery, integrations, and automation. This role partners with architects, administrators, business stakeholders, and cross-functional teams to deliver scalable, secure, and maintainable solutions aligned with ServiceNow best practices.
ServiceNow Platform Development
Design, develop, configure, and maintain scalable ServiceNow solutions using platform best practices. Develop and customize Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Notifications, Scheduled Jobs, Flow Designer, IntegrationHub solutions, Service Catalog components, Record Producers, Catalog Client Scripts, Catalog UI Policies, and custom scoped applications using JavaScript. Develop solutions utilizing JavaScript, HTML, CSS, AngularJS, Jelly, XML, and Web Services while ensuring code quality, security, performance, and maintainability.
Employee Experience & Workspace Solutions
Design, develop, and maintain Employee Center solutions including portals, widgets, taxonomy, knowledge integrations, and employee self-service experiences. Develop and support Service Operations Workspace (SOW), Agent Workspace, and UI Builder experiences. Enhance Service Portal themes, widgets, UI Scripts, and user interface components.
Integrations & Automation
Design, develop, and maintain integrations using REST APIs, Scripted REST APIs, SOAP Web Services, IntegrationHub, MID Servers, LDAP/Active Directory, SSO, PowerShell, Jenkins, and third-party enterprise applications. Develop inbound email actions, email parsing, automated ticket creation, and workflow automation. Identify opportunities to improve and automate ITSM processes including Incident, Problem, Change, Request, Asset Management, CMDB, and Service Catalog.
CMDB, Discovery & ITOM
Implement and maintain CMDB, Discovery, Service Mapping, and CSDM-aligned solutions. Support Discovery across infrastructure, network, cloud, database, and custom application asset classes while ensuring CMDB health, governance, and data quality.
Platform Support & Release Management
Support platform configuration, monitoring, security, performance tuning, and instance maintenance. Troubleshoot production and non-production issues, perform root cause analysis, and implement corrective actions. Participate in ServiceNow upgrades, patches, family releases, and release activities including system testing, integration testing, UAT, deployment validation, and production support.
Solution Delivery & Collaboration
Analyze business requirements and translate them into scalable technical solutions. Estimate development effort, develop proof-of-concept solutions, participate in code reviews, and promote reusable design patterns and development best practices. Collaborate with architects, administrators, developers, analysts, and business stakeholders. Mentor junior developers when needed and prepare technical documentation, solution designs, implementation guides, and operational runbooks.
Education
Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a related discipline, or equivalent professional experience.
Experience
- 7+ years of hands-on ServiceNow development experience in enterprise environments.
- Strong experience with ITSM modules including Incident, Problem, Change, Request, Asset Management, CMDB, and Service Catalog.
- Extensive experience with JavaScript and ServiceNow platform scripting.
- Experience with Employee Center / Employee Center Pro, Service Portal, Widgets, Taxonomy, and Knowledge integrations.
- Experience with Service Operations Workspace (SOW), Agent Workspace, and UI Builder.
- Experience developing Flow Designer and IntegrationHub solutions.
- Experience implementing CMDB, Discovery, Service Mapping, and CSDM.
- Experience configuring MID Servers, LDAP/Active Directory, SSO, REST APIs, Scripted REST APIs, SOAP, inbound email actions, and third-party integrations.
- Experience using PowerShell and Jenkins to support enterprise automation and integration scenarios.
- Experience with Git/Source Control, update sets, application repository, and ServiceNow development best practices.
- Strong troubleshooting, debugging, performance optimization, and root cause analysis skills.
- Experience participating in Agile/Scrum projects and the full SDLC.
Technical Skills
ServiceNow Platform Development; JavaScript/Glide API; Business Rules; Client Scripts; Script Includes; UI Policies; UI Actions; ACLs; Flow Designer; IntegrationHub; Employee Center; Employee Center Pro; Service Operations Workspace; Agent Workspace; UI Builder; Service Portal; REST APIs; Scripted REST APIs; SOAP; MID Server; LDAP/Active Directory; SSO; PowerShell; Jenkins; Git/Source Control; JSON; XML; HTML; CSS; AngularJS; Jelly; CMDB; Discovery; Service Mapping; CSDM.
Soft Skills
Excellent verbal and written communication skills; strong analytical and problem-solving abilities; ability to translate business requirements into scalable technical solutions; strong collaboration and stakeholder management skills; ownership mindset with attention to detail; ability to mentor junior developers; excellent documentation skills; ability to manage multiple priorities in a fast-paced environment; commitment to continuous learning and ServiceNow platform best practices.
Certifications
Required: ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD) is strongly preferred. Additional ServiceNow certifications are considered a significant advantage.
Reporting Relationships
Manager, Process Automation COE
There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.
