Nirankari Colony Delhi Delhi Advanced operations engineer Jobs – 62 Open Jobs Today

Service Command Analyst
Navan —Delhi, Delhi
- AI
- Communication skills
Quick apply
4d
Civil Billing Engineer
Moobel Muse LLP —Delhi, Delhi
- ₹45,000 - ₹75,000 a month
- Full-time
- AutoCAD
- Civil engineering
- Microsoft Excel
Quick apply
1d
Backend Engineers
Fitfyles —Delhi, Delhi
- Full-time
- Computer Science
- B.Sc
- Master's degree
Cyber Security Engineer III - 1612
GHX —Delhi, Delhi
- Data analysis skills
- Master's degree
- AWS
Airtable Developer and Administrator
Cialfo —Delhi, Delhi
- Salesforce
- Data analysis skills
- Bachelor's degree
Quick apply
Shift Engineer
JLL —Delhi, Delhi
- English
- Bachelor's degree
- Health insurance
21h

Other jobs to consider

Find your next job by exploring related positions.

Assistant Manager - Finance & Accounts
MRG Group —Gurugram, Haryana
We are looking for an experienced *Assistant Manager – Finance & Accounts* with *6–8 years of relevant experience in the Real Estate industry*.
₹50,000 - ₹60,000 a month
Quick apply
Asst. Manager - Finance & Accounts
Keyal Empire Designs Pvt Ltd —Noida, Uttar Pradesh
3. Systems, Billing & CRM Operations. Soft Skills: Strong analytical thinking, eye for detail, excellent team management capabilities, and the maturity to…
₹50,000 - ₹70,000 a month
Quick apply

I want to receive the latest job alerts for advanced operations engineer in nirankari colony delhi delhi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

advanced operations engineer jobs near nirankari colony delhi delhi

Civil Engineer jobs in Delhi, Delhi

Administrator jobs in Delhi, Delhi

Engineer jobs in Delhi, Delhi

Civil Engineer jobs in Rudrapur, Dehradun, Uttarakhand

Electronic Telecommunication Engineer jobs in Maharashtra

Civil Engineer jobs in Lucknow, Uttar Pradesh

Cloud Support Engineer jobs in Noida, Uttar Pradesh

Civil Engineer jobs in Kothrud, Pune, Maharashtra

Civil Engineer jobs in Delhi Cantt, Delhi, Delhi

Cybersecurity Engineer jobs in Remote

Senior Software Engineer jobs in Mumbai, Maharashtra

Design Engineer jobs in Aurangabad, Maharashtra

Civil Engineer, Work From Home jobs in Guwahati, Assam

Cybersecurity Engineer jobs in Mumbai, Maharashtra

Civil Engineer Diploma, Fresher jobs in Dehradun, Uttarakhand

Cybersecurity Engineer jobs in Chennai, Tamil Nadu

Office Administrator jobs in Janakpuri, Delhi, Delhi

System Administrator, Hospital jobs in Kerala

System Administrator In College jobs in Tamil Nadu

Hr Administrator jobs in Noida, Uttar Pradesh

Service Command Analyst

Navan -
Delhi, Delhi

Quick apply

Job details

4 days ago

Qualifications

Power BI
Tableau
Data visualization
Workforce management
AI
Communication skills

Full job description

About the Role:

We have transitioned from a traditional, reactive WFM department into a proactive, AI-powered Resource Orchestration Center (ROC) organization. Operating as the "Enterprise Brain" of our 1,000-agent, 24/7 global travel operation, we rely on an advanced technology stack—including Genesys Cloud, Snowflake data lakes, ThoughtSpot, and AI-driven analytics—to automate administrative tasks and empower our human talent. We don't just report on what happened; we engineer outcomes to guarantee our elite service level agreements (SLAs) for our travelers and corporate clients.

As a Service Command Analyst, you are the tactical controller of our live global travel operations. You will step away from traditional, manual processes and spreadsheet updates. Instead, you will operate in a dynamic, exception-based environment. Leveraging real-time, AI-generated alerts and dashboards, you will identify risks before they impact the traveler and execute pre-approved, rapid-response levers to protect the business.

To allow for maximum flexibility and impact, you will not be siloed into a single channel (e.g., "just voice" or "just chat"). Instead, you will act as a Portfolio Owner during your shift, managing the holistic health of adaptable business tiers (such as Core, Designated, Dedicated, and Specialty Travel Desks) and adjusting to operational needs as they evolve in the fast-paced travel industry.

What You'll Do:

Exception-Based Execution & SLA Recovery

Monitor automated alerts generated by our Service Intelligence infrastructure indicating SLA risks, volume spikes, or AHT anomalies driven by global travel events.
Autonomously execute flexible operational levers (e.g., skill blending, channel pivoting, schedule adjustments, or micro-shift overtime) to maintain target SLAs.
Pivot agents seamlessly between various queues and assignments based on real-time global thresholds and shifting business travel priorities.

Portfolio & Queue Ownership

Act as the primary operational controller for your assigned portfolios during your regional shift, adapting to volume trends across multiple business lines.
Ensure highly effective "follow-the-sun" handoffs to your international counterparts to guarantee seamless 24/7 global continuity.

Incident & Disruption Management

Serve as the tip of the spear during travel and business disruptions (system outages, global flight groundings, weather impacts, natural disasters).
Command the incident response protocols, issue executive notifications, and dynamically reallocate global staffing resources to mitigate impact on travelers.

Strategic Cross-Training & Collaboration

Participate in the ROC rotation program, cross-training in forecasting, capacity planning, and basic data intelligence (ThoughtSpot/AI Prompting) to enhance your versatility and eliminate single points of failure.
Collaborate closely with the Service Intelligence Engineer, BI & Automation Analyst, and Service Excellence Lead to identify repetitive tasks that can be automated out of the Command Center.

What We're Looking For:

Experience: 2+ years of progressive experience in Workforce Management, Real-Time Operations, or an Operational Command Center environment. (Experience in the travel industry is a plus and highly preferred).
Technical Proficiency: Deep understanding of modern omnichannel routing platforms; Genesys Cloud experience is highly preferred.
Data Literacy: Comfort operating in a modern data ecosystem. Familiarity with navigating data visualization tools (e.g., ThoughtSpot, Power BI, Tableau) powered by central data lakes (Snowflake).
Analytical Agility: Strong systems-thinking ability. You must be able to digest AI-driven recommendations and quickly decide on the optimal operational lever to pull under pressure, adjusting to new scenarios as they arise.
Communication: Elite communication and interpersonal skills. You will be drafting executive summaries and coordinating rapid responses across multiple global departments.

Quick apply

Refine Your Search

advanced operations engineer jobs in nirankari colony delhi delhi

Service Command Analyst

Civil Billing Engineer

Backend Engineers

Cyber Security Engineer III - 1612

Airtable Developer and Administrator

Shift Engineer

Other jobs to consider

I want to receive the latest job alerts for advanced operations engineer in nirankari colony delhi delhi

Explore jobs in more locations

Exception-Based Execution & SLA Recovery

Portfolio & Queue Ownership

Incident & Disruption Management

Strategic Cross-Training & Collaboration

Jobseeker tools

Employer Tools

Browse

Stay Connected