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Monitoring & Observability Delivery Manager

Relevance Labs -
Bengaluru, Karnataka

Quick apply

Job details

Full-time
3 days ago

Qualifications

Microsoft Windows Server
ITIL Certification
Azure
Kubernetes
Ansible
Git
Google Cloud Platform
Databases
AWS
Docker
Distributed systems
Terraform
Splunk
Azure Certification
New Relic
Mentoring
Scripting
Computer networking
GitHub
APIs
IT
VMWare
Linux
Middleware
Leadership
Jenkins
Communication skills
Python
PowerShell
Shell Scripting
Analytics

Full job description

Job Title: Monitoring & Observability Delivery Manager

Experience

12–18 Years

Location

Bangalore / Hybrid

Role Summary

We are looking for an experienced Monitoring & Observability Delivery Manager to lead the delivery, operations, and continuous improvement of enterprise observability platforms across cloud and on-premises environments. The ideal candidate should possess strong expertise in logs, metrics, traces, dashboards, alerting, incident management, and SRE practices, along with proven experience in managing large delivery teams and customer engagements.

This role requires a combination of technical expertise, delivery leadership, stakeholder management, and operational excellence to ensure high platform availability, proactive monitoring, and rapid incident resolution.

Key Responsibilities

Delivery Leadership

Lead end-to-end delivery of Monitoring & Observability services across multiple customer environments.
Manage large teams of engineers, technical leads, and architects.
Drive project execution, planning, governance, and customer communication.
Ensure SLA, KPI, and operational excellence targets are consistently achieved.
Manage production support, incident management, problem management, and change management processes.
Present service health, operational metrics, and executive dashboards to customer leadership.

Monitoring & Observability

Design and implement enterprise monitoring strategies.
Build observability solutions using logs, metrics, traces, and distributed tracing.
Define monitoring standards, alerting strategies, dashboards, and operational KPIs.
Drive observability maturity across applications, infrastructure, cloud, and Kubernetes platforms.
Reduce alert noise through alert tuning and automation.

Log Analytics

Strong understanding of:

Application Logs
Infrastructure Logs
Kubernetes Logs
Linux & Windows Logs
Database Logs
Middleware Logs
API Gateway Logs
Audit Logs
Security Logs

Ability to

Analyze log patterns
Troubleshoot production incidents
Identify recurring failures
Perform Root Cause Analysis (RCA)
Build centralized log analytics solutions

Metrics & Performance Monitoring

Experience in monitoring

CPU
Memory
Disk
Network
JVM
Containers
Kubernetes
Database Performance
API Performance
Application Availability
Response Time
Throughput
Error Rates
Capacity Planning
Infrastructure Health

Should be capable of defining

Golden Signals
RED Metrics
USE Metrics
SLI/SLO/SLA
Business KPIs

Cloud & Platform Monitoring

Hands-on knowledge of

AWS CloudWatch
Azure Monitor
Google Cloud Operations Suite
Kubernetes (EKS/AKS/OpenShift)
Docker
Linux
Windows Servers
VMware
Databases
Middleware

Observability Tools

Hands-on experience with one or more of the following

Dynatrace
Datadog
Splunk
Elastic (ELK)
Grafana
Prometheus
New Relic
AppDynamics
OpenTelemetry
Jaeger
Zipkin

Incident & Problem Management

Lead P1/P2 production incidents.
Drive Root Cause Analysis (RCA).
Identify recurring issues and preventive actions.
Improve Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
Implement proactive monitoring and automation.

Automation

Experience with

Python
Shell Scripting
PowerShell
Terraform
Ansible
Jenkins
GitHub Actions

Automation of

Monitoring deployment
Alert creation
Dashboard provisioning
Health checks
Incident remediation

Customer & Stakeholder Management

Work closely with customer leadership, architects, infrastructure teams, and application teams.
Present weekly/monthly operational reviews.
Manage escalations and executive communications.
Define roadmap for observability transformation.

Required Skills

12+ years of IT experience.
5+ years managing Monitoring & Observability platforms.
Strong understanding of logs, metrics, traces, and distributed systems.
Experience managing cloud-native environments and Kubernetes.
Strong troubleshooting and production support expertise.
Excellent communication, stakeholder management, and leadership skills.
Experience managing teams of 20+ engineers.

Preferred Qualifications

AWS/Azure/GCP Certification
Dynatrace Professional Certification
Datadog Certification
Splunk Certification
Kubernetes (CKA/CKAD)
ITIL Foundation
SRE or DevOps certifications

Success Metrics

SLA Compliance (>99%)
Platform Availability
Reduced MTTD and MTTR
Alert Noise Reduction
Dashboard Adoption
Incident Reduction
Automation Coverage
Customer Satisfaction (CSAT)
Team Utilization and Delivery Excellence

Ideal Candidate Profile

The ideal candidate is a technically strong delivery leader who can interpret logs, metrics, and traces to quickly identify production issues, lead cross-functional incident response, and build scalable observability solutions. They should have experience delivering enterprise monitoring services, mentoring technical teams, engaging with customers, and driving continuous improvements through automation and observability best practices.

Quick apply

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