Bengaluru Karnataka Work from home customer support Jobs – 142 Open Jobs Today

Senior Product Support Analyst
Epsilon —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Oracle
- Engineering
- English
Education Support Representative
MathWorks —Bengaluru, Karnataka
- Hybrid work
- CRM software
- English
- Bachelor's degree
Technical Support Engineer 1 - Bengaluru
Exotel Techcom Pvt Ltd —Bengaluru, Karnataka
- Weekend availability
- Remote
- APIs
- Communication skills
Quick apply
Sales executive
Branvidia —Bengaluru, Karnataka
- ₹12,301.17 - ₹50,055.00 a month
- Part-time
- Hybrid work
- Sales
- Research
- Travel
- Work from home
- Flexible schedule
Quick apply
8d
Sales Engineer
Libera Electronics India Private Limited —Vijaya Nagar, Bengaluru, Karnataka
- From ₹50,000 a month
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Cell phone reimbursement
- Work from home
Quick apply
IT Support Specialist II
BetterWorks —Bengaluru, Karnataka
- Full-time
- Sales
- Human resources
- IT
- Work from home
Accounts Executive
TGBPL TP India - DBU —Bengaluru, Karnataka
- Remote
- Data entry
- Work from home
7d
Customer Success Manager (CSM)
Limechat —Bengaluru, Karnataka
- Online application
- APIs
- AI
- Communication skills
- Food provided
- Paid sick time
Product Specialist – Smart Home & Lighting Solutions
Eglu Smart Homes —Whitefield, Bengaluru, Karnataka
- ₹30,000 - ₹40,000 a month
- Full-time
- AutoCAD
- Master's degree
- Electrical experience
- Paid time off
- Cell phone reimbursement
Quick apply
Technical Support Engineer I
PowerSchool Group LLC —Bengaluru, Karnataka
- Full-time
- CRM software
- Software troubleshooting
- Customer service
1d
Account Manager, Strategic
Atlassian —Bengaluru, Karnataka
- Full-time
- Remote
- Sales
- Salesforce
Sales Specialist
eGlu Smart Homes —Whitefield, Bengaluru, Karnataka
- ₹4,00,000 - ₹8,00,000 a year
- Full-time
- Sales
- Marketing
- English
- Health insurance
- Paid time off
Quick apply
1d
Assistant Client Manager (B2C - Interior)
D'LIFE Interiors —Bangalore City, Bengaluru, Karnataka
- ₹30,000 - ₹45,000 a month
- Full-time
- CRM software
- Microsoft Office
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
13d
Senior Onboarding Success Manager, TWC
Atlassian —Bengaluru, Karnataka
- Remote
- CRM software
- Salesforce
- Communication skills
Head, Operations Excellence WRB Contact Centre
Standard Chartered —Bengaluru, Karnataka
- English
- Health insurance
- Paid sick time
Partner Manager, North America
Whatfix —Bengaluru, Karnataka
- Master's degree
- Business development
- Travel
- Commuter assistance
- Health insurance
Quick apply
12d
Senior Inside Sales Specialist - IT Sales
Archon Consulting Systems PVT LTD —Indiranagar, Bengaluru, Karnataka
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Quick apply
4d
Project Coordinator - Automation Division
Ebsl Automat —Banashankari, Bengaluru, Karnataka
- ₹5,00,000 - ₹6,00,000 a year
- Monday to Friday
- CRM software
- Writing skills
- Microsoft Office
- Flexible schedule
Service Sales Support Specialist
ABB India Limited —Bengaluru, Karnataka
- Online application
- Microsoft Excel
- Salesforce
- English
Quick apply
Technical Service Specialist - NAM (Night Shift)
SolarEdge —Bengaluru, Karnataka
- Full-time
- Customer service
- English
- Computer skills
Quick apply

I want to receive the latest job alerts for work from home customer support in bengaluru karnataka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

work from home customer support jobs near bengaluru karnataka

Head Of Operations jobs in Bengaluru, Karnataka

Partnership Manager jobs in Bengaluru, Karnataka

Account Executive jobs in Bengaluru, Karnataka

Sales Executive jobs in Bengaluru, Karnataka

Technical Support Engineer jobs in Bengaluru, Karnataka

Account Manager jobs in Bengaluru, Karnataka

Customer Success Manager jobs in Bengaluru, Karnataka

Technical Specialist jobs in Bengaluru, Karnataka

Senior Product Analyst jobs in Bengaluru, Karnataka

Onboarding Manager jobs in Delhi, Delhi

Hr Manager jobs in Calicut, Kerala

Onboarding Manager jobs in Karnataka

Onboarding Manager jobs in Nashik, Maharashtra

Tender Manager jobs in Delhi

Business Development Manager jobs in Chennai, Tamil Nadu

Relationship Manager jobs in Mumbai, Maharashtra

Onboarding Manager jobs in Hyderabad, Telangana

Operations Management jobs in Mysuru, Karnataka

Head Of Operations jobs in Himachal Pradesh

Head Of Operations jobs in Vikhroli, Mumbai, Maharashtra

Senior Product Support Analyst

Epsilon -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Operating systems
Oracle
Engineering
English
.NET
Java
SQL
AWS
Bachelor's degree
ITIL
Perl
Scripting
APIs
Systems analysis
HTML

Full job description

Overview
About Business Unit:
SaaSOps leads post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively leading the adoption of AI in operations (AIOps) and recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences.

Senior Product Support Analyst is responsible for providing support to Epsilon's home grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon's core product. A Mid-level expertise of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with an experience to review java/.net code, very good understanding of networking concepts, ITIL frame work, with excellent stake holder communication and management experience.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

Ability to analyze, troubleshoot and resolve customer issues.
Coordinates with various functions within the company to ensure customer requests are handled/routed appropriately and in a timely manner, by owning issues until closure.
Good abilities to build relationships and strong Customer focus
Serves as customer contact for technical and service related problems
Team player that is ready to contribute or lead elements of troubleshooting and problem resolution
Ability to deal with stressful situations with colleagues and customers
Must have the ability to communicate effectively in English language both verbal and written
Documenting troubleshooting and problem resolution steps, by determining best course of action.
Should be able to understand development code for debugging purposes when needed.
Ability to learn and adapt to new technologies based on organization needs
Ensure all tickets meet the targets for resolution, escalation, documentation & completion.
Train and mentor team members and perform other duties as assigned.
Track and report issues within the CPI (Continuous Product Improvement) process to assure proper resolution to ongoing issues.
Create and report product improvement ideas including functional enhancements and supportability improvements.

Qualifications

Bachelor's Degree in computer or engineering related field (or related field experience).
Minimum of 5 years related Product support engineering experience preferred, working directly with End-user customers.
Support Application running on Java/.net, with the ability to understand the code.
RHEL operating system (certification preferred)
A good AWS, Networking and Communication protocol knowledge
Experience in Oracle DB and writing simple to medium complex sql queries
Shell/Perl Scripting experience with a good knowledge of API, Webhooks & HTML.
Above average knowledge in all phases of systems analysis, the software development process and/or functional engineering principles
Should be a self - driven individual and be able to independently handle the assignments.
Development background in Java or .net would be a plus.
Willingness to work in a 24/7 shifts.

Additional Information
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
Collaboration: We work together, support one another, and collectively achieve goals.
Growth: There are endless opportunities for growth through learning, development and career advancement.
Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

Act with integrity
Work together to win together
Innovate with purpose
Respect all voices
Empower with accountability

These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose.

Epsilon is an Equal Opportunity Employer.
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

Apply Now

Refine Your Search

work from home customer support jobs in bengaluru karnataka

Senior Product Support Analyst

Education Support Representative

Technical Support Engineer 1 - Bengaluru

Sales executive

Sales Engineer

IT Support Specialist II

Accounts Executive

Customer Success Manager (CSM)

Product Specialist – Smart Home & Lighting Solutions

Technical Support Engineer I

Account Manager, Strategic

Sales Specialist

Assistant Client Manager (B2C - Interior)

Senior Onboarding Success Manager, TWC

Head, Operations Excellence WRB Contact Centre

Partner Manager, North America

Senior Inside Sales Specialist - IT Sales

Project Coordinator - Automation Division

Service Sales Support Specialist

Technical Service Specialist - NAM (Night Shift)

I want to receive the latest job alerts for work from home customer support in bengaluru karnataka

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected