Taltala Kolkata West Bengal Sr. content Jobs – 131 Open Jobs Today

Customer Service Representative
Concentrix —Kolkata, West Bengal
- Full-time
- Customer service
- Bachelor's degree
- Computer skills
Learning Exp Design & Dev Senior Analyst
Accenture —Kolkata, West Bengal
- Full-time
- Remote
- Writing skills
- English
- Analysis skills
I2P Offering Advisor
Accenture —Kolkata, West Bengal
- Full-time
- Master's degree
- Accounting
- AI
8d
Full Stack Developer (AI Workflows & Automation)
Institute of NeuroDevelopment —Shobhabazar, Kolkata, West Bengal
- Full-time
- Azure
- Computer Science
- Master's degree
- Paid time off
- Paid sick time
Quick apply
Pratham 3.0 – Web Spiders’ Elite Hiring & Learning Program
Web Spiders —Kolkata, West Bengal
- Full-time
- Azure
- Software troubleshooting
- AWS
Senior UI / Product Designer
NetTrackers —Salt Lake, Kolkata, West Bengal
- ₹80,000 - ₹1,00,000 a month
- Full-time
- English
- Mentoring
- In-person
Quick apply
Lead — Public Relation & Branding
Brainware University —Kolkata, West Bengal
- Email
- Leadership
- Communication skills
Business Analyst – Content Developer Kolkata
Zivanta Analytics —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Executive – Public Relations
Medhavi —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Outlook
- English
Quick apply
5d
Senior Content Writer
Skyram Technologies Private Limited —Kolkata, West Bengal
- Up to ₹20,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Paid sick time
Quick apply
9d
Junior & Senior Content Writer (SEO Certified)
FastInfo Legal Services Pvt Ltd —Salt Lake, Kolkata, West Bengal
- ₹18,000 - ₹30,000 a month
- Full-time
- Writing skills
- English
- In-person
Quick apply
Senior Content Editor
Zivanta Analytics —Kolkata, West Bengal
- Weekend availability
- Writing skills
- Research
- Project management
Senior Performance Marketing Expert (PPC)
Webskitters Technology Solutions Private Limited —Salt Lake, Kolkata, West Bengal
- ₹6,00,000 - ₹7,50,000 a year
- Full-time
- Analysis skills
- In-person
- AI
Quick apply
AM/Manager – E-Commerce
Netscribes —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Excel
Senior Digital Marketing Executive
Lingdao Mobiles India Pvt. Ltd. —Kolkata, West Bengal
- ₹22,000 - ₹24,000 a month
- Full-time
- In-person
- Analytics
- Health insurance
- Life insurance
Quick apply
14d
Marketing Manager – AI Products & Digital Growth
Web Spiders —Kolkata, West Bengal
- Full-time
- Salesforce
- Master's degree
- Analysis skills
Sr. WordPress Developer
Sundew —Kolkata, West Bengal
- Full-time
- Computer Science
- Bachelor's degree
- JavaScript
Specialist, Appeals, Appeals
Amazon Development Centre (India) Private Limited - S55 —Kolkata, West Bengal
- Full-time
- Customer service
- Master's degree
- Analysis skills
Senior Video Editor
Team Connnect —Kolkata, West Bengal
- ₹30,000 - ₹35,000 a month
- Full-time
- In-person
Quick apply
Tax Senior Manager - SALT
Grant Thornton INDUS —Kolkata, West Bengal
- English
- Microsoft Office
- Analysis skills

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Customer Service Representative

Concentrix -
Kolkata, West Bengal

Apply Now

Job details

Full-time

Qualifications

Customer service
Bachelor's degree
Computer skills

Full job description

Essential Functions/Core Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain basic knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance

Offer additional products and/or services

Track, document and retrieve information in call tracking database

Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

In case you are selected for a Content Moderator role, please note that:

1. The nature of the job will include accessing explicit content that includes text, picture, video etc.

2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.

3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service

Candidate Profile

Graduate / Undergraduate in any discipline (may vary basis the job requirement)

0 to 3 years of relevant experience

Courteous with strong customer service orientation

Strong computer navigation skills and PC Knowledge

Ability to effectively communicate, both written and verbally

Dependable with strong attention to detail

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Tolerance for repetitive work in a fast-paced, high production work environment

Ability to work as a team member, as well as independently

Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner

Ability to rotate shifts, as needed

Based on location and/or program, additional experience/skills may be required

Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Ability to effectively communicate, both written and verbally
Listen attentively to customer needs and concerns; demonstrate empathy
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Confirm customer understanding of the solution and provide additional customer education as needed
Ability to learn including strong problem-solving skills
Demonstrate strong probing and problem-solving skills
Should be able to handle complex queries
Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

NOTICE: Recruitment Fraud Alert

Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.
Learn more: https://www.concentrix.com/scam-warning/

Apply Now

Refine Your Search

sr. content jobs in taltala kolkata west bengal

Customer Service Representative

Learning Exp Design & Dev Senior Analyst

I2P Offering Advisor

Full Stack Developer (AI Workflows & Automation)

Pratham 3.0 – Web Spiders’ Elite Hiring & Learning Program

Senior UI / Product Designer

Lead — Public Relation & Branding

Business Analyst – Content Developer Kolkata

Senior Executive – Public Relations

Senior Content Writer

Junior & Senior Content Writer (SEO Certified)

Senior Content Editor

Senior Performance Marketing Expert (PPC)

AM/Manager – E-Commerce

Senior Digital Marketing Executive

Marketing Manager – AI Products & Digital Growth

Sr. WordPress Developer

Specialist, Appeals, Appeals

Senior Video Editor

Tax Senior Manager - SALT

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