Tamil Nadu Tester manual & automation Jobs – 54 Open Jobs Today

Quality Analyst
FULL Creative —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Microsoft Excel
- 12th Pass
- AI
- Work from home
Associate Test Architect
Lister Digital —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Master's degree
- SQL
2d
Manager - Customer Support
FULL Creative —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Management
- Data analysis skills
- 12th Pass
- Work from home
Senior Quality Engineer
Capgemini Sogeti —Chennai, Tamil Nadu
- Bilingual
- Spanish
- Software troubleshooting
Engineer - Testing
Flex LTD —Sriperumbudur, Tamil Nadu
- Full-time
- Paid time off
Senior Quality Engineer
Capgemini —Chennai, Tamil Nadu
- Bilingual
- Spanish
- Software troubleshooting
Hired
ATC —Chennai, Tamil Nadu
- Weekend availability
- English
- Java
- SQL
- Flexible schedule
Salesforce QA Lead Location
Saadhvi Technology —Chennai, Tamil Nadu
- Sales
- Salesforce
- Bachelor's degree
- Flexible schedule
ISTQAB Certified QA Testers
Mamta Corporate Services —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
CNC Engineer
Pricitech Engineering —Kattupakkam, Chennai, Tamil Nadu
- ₹18,000 - ₹30,000 a month
- Full-time
- Programmable logic controllers
- Electrical experience
- Bachelor's degree
- Health insurance
Quick apply

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Associate Test Architect
Lister Digital —Chennai, Tamil Nadu
Strong capability in UI/API test case design and test data preparation. Ability to independently create test strategies and test plans.
2d
Senior Consultant – SAP ABAP HANA-UI/UX
AstraZeneca —Chennai, Tamil Nadu
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that…

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Quality Analyst

FULL Creative -
Chennai, Tamil Nadu

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Job details

Full-time

Benefits

Work from home

Qualifications

Microsoft Excel
Call center experience
12th Pass
Quality assurance
Sentiment analytics
AI
Communication skills

Full job description

Roles and responsibilities

Perform quality evaluations of customer interactions using both manual and AI-assisted evaluation workflows.
Validate AI-generated QA scores and ensure alignment with defined quality frameworks.
Conduct targeted call and interaction scrubbing based on AI-identified risk signals.
Ensure adherence to SOPs, compliance requirements, and customer experience standards.

Leverage AI-based insights to prioritise interactions requiring QA intervention.
Focus QA effort on high-risk interactions instead of random sampling.
Escalate critical quality concerns and behavioural risks.

Analyze QA datasets to identify top failing parameters, agent behaviour patterns, customer experience gaps.
Work with structured datasets (Google Sheets/MS Excel) to generate actionable insights.
Support creation and maintenance of dashboards within QMS.
Provide feedback on feature enhancements related to AI models & functions in QMS.

Use QMS dashboards to monitor contact centre quality health, agent performance trends, experience metrics. (customer sentiment, interaction outcomes)
Take proactive action based on insights. (scrubbing, escalation, coaching recommendations)

Participate in QA calibration sessions to ensure scoring consistency.
Recommend improvements to scorecards, parameters, and evaluation frameworks.
Contribute to evolving QA processes toward AI-first quality assurance models.

Must have

1–4 years of experience in QA / Contact Center Quality Assurance.
Strong understanding of contact centre operations. (voice, chat, email)
Experience in QA monitoring, evaluation frameworks, and calibration processes.
Ability to identify behavioural patterns and quality risks.

Proficiency in Google Sheets/MS Excel (Formulas - ARRAYFORMULA, QUERY, etc.) for data structuring and transformation.
Experience with BI tools such as Looker Studio or similar is preferred.
Ability to interpret and analyze large datasets.
Understanding of performance metrics such as ratios (e.g. disconnect rate, short call rate) trends and anomalies.

Basic understanding of AI-assisted QA concepts such as automated call evaluation, sentiment analysis, pattern detection.
Ability to work with AI-generated outputs and validate their accuracy.
Openness to adapting to AI-driven workflows and automation.

Ability to provide clear, actionable feedback to agents, leads & operations.
Experience working with cross-functional teams. (QA, Operations, Product, Engineering)
Experience working with global teams located in different regions. (US, UK, Canada & India)
Strong verbal and written communication skills.
Language Proficiency - Must be C1 or above. (CEFR)
Exposure to data analysis & reports.

Workspace requirements

A private workroom with the ambience to handle calls.
Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
Power backup (if you have frequent power cut issues).

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!

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tester manual & automation jobs in tamil nadu

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Associate Test Architect

Manager - Customer Support

Senior Quality Engineer

Engineer - Testing

Senior Quality Engineer

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Salesforce QA Lead Location

ISTQAB Certified QA Testers

CNC Engineer

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