Madipakkam Chennai Tamil Nadu School office Jobs – 107 Open Jobs Today

Analyst - Order Management - Lead to Cash
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- Customer service
- ERP systems
- English
1d
Team - Lead - Quality Audit/Monitoring
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- Customer service
- English
- Microsoft Office
1d
Lead Assistant Manager - Executive Assistant
EXL Service —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
11d
Office Assistants
Woodstock Dog Training School —Chennai, Tamil Nadu
Office Executive
Vedita Ventures —Anna Nagar, Chennai, Tamil Nadu
- ₹18,000 - ₹20,000 a month
- Full-time
- English
- Microsoft Office
- 12th Pass
Quick apply
Mortgage Customer Specialist
U.S. Bank National Association —Chennai, Tamil Nadu
- Full-time
- Customer service
- Administrative experience
- 12th Pass
17h
Programme Manager - Academic Projects
HAPPY HOLIDAYS INDIA PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹40,000 - ₹50,000 a month
- Full-time
- Doctoral degree
- English
- Master's degree
- Health insurance
Quick apply
Refunds Specialist
MedExpert Billing and Consulting —Chennai, Tamil Nadu
- Microsoft Excel
- HIPAA
- 12th Pass
Quick apply
Analyst – Payments & Settlements (FLX)
Société Générale —Chennai, Tamil Nadu
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Admission Counsellor
SHREE NIKETAN GROUP OF SCHOOLS —Nolambur, Chennai, Tamil Nadu
- ₹25,000 - ₹40,000 a month
- Weekend availability
- Microsoft Office
- Recruiting
- Computer skills
Quick apply
Process Associate-Accounts Payable
Genpact India Pvt. Ltd. —Chennai, Tamil Nadu
- Full-time
- ERP systems
- English
- Microsoft Office
Quick apply
Senior Accountant
Green valley kriyaalaya —Pallavaram, Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Paid time off
- Food provided
Quick apply
Computer teacher
Silver Oak Public School —Chennai, Tamil Nadu
- ₹9,788.41 - ₹33,440.29 a month
- Full-time
- Computer Science
- B.Sc
- Microsoft Office
Quick apply
23h
Admission Counselor
Vruksha International School of Montessori —Sholinganallur, Chennai, Tamil Nadu
- From ₹10,000 a month
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
14d
Executive - Operations
DAV Group —Gopalapuram, Chennai, Tamil Nadu
- English
Career Counselor
Head Office , DAV groups —Gopalapuram, Chennai, Tamil Nadu
- From ₹30,000 a month
- Full-time
- Master's degree
- Education
- Bachelor's degree
- Paid time off
- Paid sick time
Quick apply
HR Executive
Shree Niketan Patasala —Tiruvallur, Chennai, Tamil Nadu
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Health insurance
- Cell phone reimbursement
Quick apply
AsstMgr-Human Resources
Marriott International, Inc —Chennai, Tamil Nadu
- Full-time
- No experience needed
- 12th Pass
- Human resources
HR Business Partner, INFC - PXT
ASSPL - Karnataka —Tiruvallur, Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Projects & Operations Manager
Festivals From India —Chennai, Tamil Nadu
- ₹10,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d

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Analyst - Order Management - Lead to Cash

HCLTech -
Sholinganallur, Chennai, Tamil Nadu

Apply Now

Job details

1 day ago

Qualifications

Customer service
ERP systems
English
Microsoft Office
12th Pass
Math
Quality assurance
Bachelor's degree
Communication skills
Time management

Full job description

Sholinganallur, Tamil Nadu
Job Summary

This position is responsible for day-to-day quality review of production staff in support of residential and small business operations. The position is responsible for establishing and managing processes associated with training, quality monitoring and measuring across the operations. The position is also responsible for identifying, recommending and implementing quality improvement programs and practices with a focus on a great customer experience and a cost-effective, high-performing operation.

EDUCATION/EXPERIENCE

The minimum education requirements are:
High school diploma or equivalent
Strong written, math and English skills required
Bachelor’s degree preferred

The minimum experience requirements are:
1-2 years of job-related experience
Knowledge of the gas and electricity industry and competitive retail markets
Customer service/customer operations experience
Familiarity with business operations and consumer sales & marketing
Key Responsibilities
Manage and achieve daily quality assurance targets
Review and assess work, including customer calls across operations
Provide fair, concise, and objective QA feedback
Report QA findings to staff and functional leads to identify necessary training and knowledge transfer required to improve performance
Collaborate with key stakeholders on quality processes and scoring techniques
Report in an accurate and timely manner quality monitoring and reporting for designated call center and back office personnel
Raise quality assurance concerns and issues immediately to appropriate parties to drive resolution
Provide coaching and feedback to personnel being monitored and their respective supervisor
Assist in defining and maintaining standards to ensure the integrity of the Quality Assurance process
Ability to design and implement quality programs to motivate and recognize employees
Use business tools and advanced industry knowledge to identify quality improvement opportunities
Calibrate quality scores in an objective and normalized manner
Ensure quality consistency across sites and work groups with a focus on the customer experience and a high-performing operation
Participate in frequent discussions to facilitate understanding and change needed to improve business performance
Work in a collaborative manner to maintain an effective relationship with all stakeholder groups
Ability to consolidate quality data and assist in conducting gap analysis to identify root causes and recommend improvements
Prepare required monthly reporting and ad hoc reports on QA results in a timely fashion
Work with the functional leads and internal training team to target areas for improvement from QA results

Skill Requirements
Provides regular coaching and performance feedback to assigned agents
Engages and motivates employees for improved results
Excellent communication & listening skills
Ability to coach people for improved performance
Ability to sustain individual & team performance that maintains achievement of a high-performing operations
Knowledge of energy sales and delivery systems, tariffs, customer service, etc.
Clear understanding of business policy and practice throughout entire retail business
Absolute credibility with internal business partners and customers
Strong business acumen
Excellent organizational, and time management skills
Advanced interpersonal, presentation, and oral/written communication skills
Demonstrates effective problem solving and decision-making skills, good insight and judgment as well as innovative and creative thinking
Skilled in using computer software applications such as Microsoft Office

Other Requirements
1. Optional Certifications In Order Management Or Erp Tools Are Valuable For This Role
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school office jobs in madipakkam chennai tamil nadu

Analyst - Order Management - Lead to Cash

Team - Lead - Quality Audit/Monitoring

Lead Assistant Manager - Executive Assistant

Office Assistants

Office Executive

Mortgage Customer Specialist

Programme Manager - Academic Projects

Refunds Specialist

Analyst – Payments & Settlements (FLX)

Admission Counsellor

Process Associate-Accounts Payable

Senior Accountant

Computer teacher

Admission Counselor

Executive - Operations

Career Counselor

HR Executive

AsstMgr-Human Resources

HR Business Partner, INFC - PXT

Projects & Operations Manager

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