Kolkata West Bengal Service delivery manager Jobs – 163 Open Jobs Today

Account Manager View Jobs
Swiggy —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- Sales
- English
6d
New Business Development Manager cum Merchandiser
Saachi International —Kolkata, West Bengal
- From ₹70,000 a month
- Full-time
- Marketing
- Merchandising
- Business development
Quick apply
HRO Service Delivery 14 To 16 Years I Kolkata
Capgemini —Kolkata, West Bengal
- Microsoft Office
- Administrative experience
- Human resources
- Flexible schedule
12d
CUSTOMER EXPERIENCE EXECUTIVE
HDFC Bank —Kolkata, West Bengal
- Banking
FAAS-Manager
EY —Kolkata, West Bengal
- Up to 50% travel
- Master's degree
- Analysis skills
1d
Service Delivery Leader - F&A - R2R 3
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Business development manager
La Exactlly Software Pvt Ltd —Kolkata, West Bengal
- ₹2 - ₹3 a year
- Full-time
- Sales
- ERP systems
- Business development
Quick apply
AM - RTR
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Regional Project Manager
Vehant Technologies —Kolkata, West Bengal
- PMP
- Engineering
- ERP systems
Tech GCC Advisory Manager
Accenture —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Sales Executive (Pan India & Export)
Bengal Steel Industries —Kankurgachi, Kolkata, West Bengal
- Up to ₹35,000 a month
- Full-time
- Sales
- Customer service
- Business development
Quick apply
4d
DevOps SRE Delivery Manager
UST —Kolkata, West Bengal
- Computer Science
- PMP
- DevOps
Quick apply
FAAS-MS-MM LP-Senior
EY —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Excel
- Project management
- Health insurance
Core Assurance Manager- Kolkata
EY —Kolkata, West Bengal
- Microsoft Excel
- English
- Project management
Business Development Manager (BDM)
Go Track Express —Kolkata, West Bengal
- ₹25,000 a month
- Full-time
- Sales
- Business development
- In-person
Quick apply
Relationship Manager
ABP Weddings —Kolkata, West Bengal
- ₹14,000 - ₹19,000 a month
- Full-time
- CRM software
- Hospitality
- Sales
- Health insurance
Quick apply
Assistant Manager – Business Support
CRY - Child Rights and You —Kolkata, West Bengal
- Microsoft Word
- Microsoft Excel
- English
Assistant Manager (Value Creation)
Grant Thornton INDUS —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Excel
- Research
AM/Manager – E-Commerce
Netscribes —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Excel
Service Delivery Manager - Finance & Accounting (F&A) 4C
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply

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Account Manager View Jobs

Swiggy -
Kolkata, West Bengal

Apply Now

Job details

Full-time
6 days ago

Qualifications

Power BI
Microsoft Excel
Sales
Field sales
English
Local language
E-Commerce
Sales
Analysis skills
Bachelor's degree
Restaurant experience
Communication skills

Full job description

Ways of Working - Office / Field: Employees are expected to work from the office on all days out of their

respective base locations.

About the Team -

Swiggy Dineout is building India’s largest dining out platform that processes more than 100M diners for its

partner restaurants across its network for 21000 restaurants in 34 cities and growing. We are striving to

augment our consumer promise of enabling unparalleled convenience by helping diners explore

restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and

offer the widest range of offers on restaurant bills through easy payments on the app. We are on a

mission to change the way India dines out. If you are a foodie and equally passionate to redefine the

experience of dining out, join our team to be a part of the Swiggy ride!

Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant

partners where users can save up to 40% on their dining bills when they pay their restaurant bills using

the dine out feature on the Swiggy app.

Role Summary -

The role holder is expected to onboard and build relationships with 70-80 partner accounts in the given

territory to grow the Dine-out business and service offerings and generate 80-90 lacs Gross Merchandise

Value (GMV) per month.

The exact number of partners and revenue targets will be based on the India 1 and India 2 markets and

specific geographies assigned

Responsibilities -

Account & Partner Relationship Management

Onboard new accounts by explaining the requirements to the partners and coordinating with

internal stakeholders

Meet the existing partners periodically and ensure Restaurant Display Page(RDP) content is

correct and image coverage is high

Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions for

month-on-month growth and ensure partners invest consistently.

Execute growth forward activities such as offer alignments, marketing operations alignments, etc.

to ensure go live on events and activities as planned.

Resolve issues such as 'diner denied payout' and ensure seamless transactions for customers

and partners at the restaurants

Prepare the growth plans for each account being managed and gather competitor action insights.

Data Interpretation & Business Performance Management:

Filter relevant data from the Restaurant facing dashboard and explain the key performance

metrics to the partner

Seek necessary support or actions from the partner to ensure the right RDP view to enable

conversions and grow the business.

Stay updated on the partner's investment in competition through observations at the point of sale,

conversations with the partner and competition sales teams, delivery persons, etc.Ensure partner investments are equal or higher than competition with respect to discounts,

commissions, and advertisements by highlighting relevant inferences from the dashboard and

explaining the gains/benefits to the partner.

Interaction with Stakeholders:

Interact with partner support (discount change, Restaurant Display page, etc.), sales operations

(competition comparison data, or any ongoing festival data, etc.), and finance team (

reconciliation of payouts, queries on GST, etc, amount not credited to partner accounts, etc.).

Functional Competencies

Understand Dine Out offerings and gain clarity of growth levers.

Knowledge of basic metrics such as operating hours of restaurants , ADs revenue per order (Ads

RPO) , Commission Revenue per order and its constituents such as Average Order Value (AOV)

Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate

Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise

transactions across accounts , denial rates, supply metrics vs competition

Desired Skills -

Graduate with 1.5-3 year of field sales experience; Fluency in local language and working

knowledge of English

Good working knowledge and experience of e-commerce activities and all online marketing

channels

Confident, Pleasing, and a go-getter personality

Effective communication skills

Attitude & Aptitude for Sales

Should be a team player, working alongside people from all walks of life.

Analytical, good Excel skills.

The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules

Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people

at all levels, internally and externally. Achieves a good result through a well-planned approach.

Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions.

Be able to identify opportunities and recommend/influence change to increase the effectiveness

and success of campaigns.

Creativity & Initiative: Demonstrate creativity & originality in your work and have the personal

drive and initiative to bring about change and help drive the business forward.

"We are an equal opportunity employer, and all qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, disability status, or any other characteristic

protected by the law."

Apply Now

Refine Your Search

service delivery manager jobs in kolkata west bengal

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