Kengeri Satellite Town Karnataka Desk agent Jobs – 61 Open Jobs Today

Asst. Manager / Manager - Dialer Operation
One Point One Solutions Ltd —Bengaluru, Karnataka
- Rotational shift
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Technical Architect/Senior Technical Architect/Solution architect-Revenue Cloud
Salesforce —Bengaluru, Karnataka
- Full-time
- Oracle
- Salesforce
- Master's degree
Corporate IT Architect
Rubrik Security Cloud —Bengaluru, Karnataka
- Azure
- Windows
- Analysis skills
AI LLM Technology Architecture Manager
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Master's degree
- Bachelor's degree
Senior Manager
Rubrik Security Cloud —Bengaluru, Karnataka
- Management
- Sales
- Salesforce
Sr Manager – ML & AI
HERE Technologies —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Master's degree
Revenue Manager
Four Seasons —Bengaluru, Karnataka
- Full-time
- Hospitality
- Analysis skills
- Computer skills
Senior Software Engineer
JLL —Bengaluru, Karnataka
- Azure
- Computer Science
- Master's degree
- Health insurance
5d
Sr Manager Engineering - SRE
Reltio —Bengaluru, Karnataka
- Azure
- Computer Science
- DevOps
Quick apply
L3 Endpoint Engineer
Systal Technology Solutions —Bengaluru, Karnataka
- Full-time
- In-person
Mechanical BIM Engineer
Mott MacDonald —Bengaluru, Karnataka
- Full-time
- AutoCAD
- B.Sc
- System design
- Health insurance
- Paid sick time
7h
Senior Data Engineer
JLL —Bengaluru, Karnataka
- Azure
- Computer Science
- AWS
- Health insurance
12d
Senior Engineer, DevOps
Norstella —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Software troubleshooting
- Health insurance
- Life insurance

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Asst. Manager / Manager - Dialer Operation

One Point One Solutions Ltd -
Bengaluru, Karnataka

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Job details

Qualifications

Microsoft Powerpoint
Microsoft Excel
SQL
Analysis skills
Bachelor's degree
Communication skills
MySQL
Time management

Full job description

Asst. Manager / Manager - Dialer Operation

Job Description:

We are looking for an experienced Dialer Operations professional to manage dialer performance, lead the dialer team, optimize strategy, and ensure seamless coordination between clients, operations, and technical teams.

Key Responsibilities

Manage overall dialer work, performance, and team schedules.
Watch dialer plans and improve them to meet client/process goals.
Handle daily client talks about plan changes and production updates.
Work with tech teams to fix dialer issues and reduce downtime.
Share daily data, insights, and feedback with clients to improve results.
Manage shift start/end work and ensure correct daily MIS reports.
Check daily/weekly performance reports and update all trackers.
Work with Operations/WFM to match dialer plans with business needs.
Do root cause checks on results and suggest improvement ideas.
Support IT with diagnostics for call servicing technologies.
Prepare presentations (Review Desk) and performance reports.
Give detailed reports on campaigns, service levels, and agent productivity.

Eligibility Criteria:

Minimum Qualification: Graduate in any stream.
3 to 8 years of experience in Dialer Operations (Genesis Dialer preferred).
Strong analytical, organizational, and problem-solving skills.
Good communication and interpersonal skills.
Proficiency in MS Excel, reporting, and PPT.
Basic knowledge of SQL / MySQL is an advantage.
Ability to manage multiple stakeholders and work under pressure.‍
Ownership mindset, team player, and strong time-management skills.

Work Details

Shift: 24×7 process with rotational shifts and extended hours as needed.
Week Off: Rotational week-offs.

‍

Bangalore

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desk agent jobs in kengeri satellite town karnataka

Asst. Manager / Manager - Dialer Operation

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