Kharadi Pune Maharashtra Senior human resources manager Jobs – 84 Open Jobs Today

Associate Program Manager
Eclerx —Pune, Maharashtra
- Master's degree
- Bachelor's degree
- Leadership
Senior Technical Account Manager (EMEA Shift)
Workday —Pune, Maharashtra
- Full-time
- Oracle
- Computer Science
- B.Sc
Digital Product Manager (2 -10 Years)
Cashapona —Pune, Maharashtra
- Project management
- Team management
- Software development
Senior Manager
PwC —Pune, Maharashtra
- Full-time
- Engineering
- ERP systems
- Master's degree
Senior Payroll Analyst
Cornerstone OnDemand, Inc. —Pune, Maharashtra
- Microsoft Excel
- English
- Finance
Assistant Manager - Planner
EXL Service —Pune, Maharashtra
- Full-time
- Customer service
- Analysis skills
- Bachelor's degree
Associate - Project Manager-Project Management-Overall Project Management
EXL Service —Pune, Maharashtra
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Technical Recruiter (Senior)
EDMO —Pune, Maharashtra
- Full-time
- Salesforce
- DevOps
- Java
Quick apply
HR Consultant (Delivery Lead N2 Japanese Bilingual)
Fujitsu —Pune, Maharashtra
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
Technical Account Manager (12 Month Contract)
Hootsuite —Pune, Maharashtra
- Remote
- Analysis skills
- Project management
- APIs
Quick apply
7d
HR Executive
Mahalaxmi Construction —Pune, Maharashtra
- ₹35,000 - ₹50,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Master's degree
- Health insurance
- Paid time off
Quick apply
Senior Salesforce Cloud Administrator
ZS —Pune, Maharashtra
- Online application
- Software troubleshooting
- Salesforce
- DevOps
- Health insurance
- Work from home
Assistant Manager
Credence Global Solutions —Pune, Maharashtra
- Full-time
- Management
- English
- Analysis skills
Sr. Lead, Alternatives Data Operations
Addepar —Pune, Maharashtra
- Management
- Analysis skills
- Project management
Quick apply
Sr Manager, Cloud Platform Engineering (Kubernetes) - 11845
Coupa —Pune, Maharashtra
- ₹500 a day
- DevOps
- Organisational skills
- Communication skills
- Health insurance
- Paid time off
9d
Business Technology Solutions Manager (Drug Discovery)
ZS —Pune, Maharashtra
- Online application
- English
- Research
- AWS
- Work from home
6d
Manager, Development - Malware Research
CrowdStrike —Pune, Maharashtra
- Full-time
- Computer Science
- B.Sc
- System design
Project Manager
Marvel Realtors —Pune, Maharashtra
- ₹30,000 - ₹85,000 a month
- Urgently hiring
- Bachelor's degree
- In-person
- Civil Engineering
Quick apply
Senior AI Engineer
BMC Software —Pune, Maharashtra
- ₹21,30,750 - ₹35,51,250 a year
- Master's degree
- Travel
- APIs
Operation Executive - DNA
DHL —Pune, Maharashtra
- Email
- Up to 50% travel
- 12th Pass
- Bachelor's degree
- Health insurance
- Paid time off
14d

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Associate Program Manager

Eclerx -
Pune, Maharashtra

Apply Now

Job details

Qualifications

Operations management
Information security
Master's degree
Quality assurance
Bachelor's degree
Leadership

Full job description

eClerx is looking to hire an experienced professional with over 12 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing staff. Candidate will determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.

The leader must demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, candidate must create a customer-centric organization and use innovative thinking frameworks to foster value-added relations. With the right balance of bold initiatives, continuous improvement and governance, the leader must adhere to the delivery standards set by the client and eClerx by leveraging the knowledge of market drivers and competition to effectively anticipate trends and opportunities. In addition, the leader must demonstrate a capacity to transform, align, and energize organization resources, and take appropriate risks to lead the organization in a new direction. As a leader, the candidate must build engaged and high-impact direct, virtual and cross-functional teams, and take the lead towards raising the performance bar, build capability and bring out the best in their teams. By collaborating and forging partnerships both within and outside the functional area, the leader must work towards a shared vision and achieve positive business outcomes.

Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems.

Customer Operations Associate Program Manager Responsibilities

Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades
Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Prepares performance reports by collecting, analyzing, and summarizing data and trends
Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Maintains professional and technical knowledge by tracking emerging trends in BPO operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Ensure Critical Performance Metrics are met consistently
Lead client/vendor reviews/calibrations
Revert to client/vendor queries on routine issues
Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
Manage multiple teams
Perform audits and quality checks on Team Leads & Floor Supports
Provide feedback to the Team Leads & Floor Supports periodically on their performance
Ensure cross skilling and periodic process re-verification to ensure resource pool
Perform Training Need Identification for teams
Perform Bottom Quartile Management
Ensure directives from senior leadership are percolated and acted upon
Hold periodic meetings, discuss task delegation and review issues
Conduct team huddles and meetings to discuss operational updates
Build team spirit through group sessions, activities, and projects
Focus on retention of staff through career mapping & guiding team members
Advocate and follow organizational policies and procedures
Adhere to the information security requirements
Ensure all client deliverables met within timelines
Ensure productivity/quality enhancement and process meet all metrics
Remediation of any major incident
Manage client MBR/QBR deck, client calls and reviews

Minimum Qualifications

Overall experience of 10+ years and should be a graduate or post graduate in any specialization

Preferred Qualifications

Graduation in Computer Science, Computer Applications or related subjects

Apply Now

Refine Your Search

senior human resources manager jobs in kharadi pune maharashtra

Associate Program Manager

Senior Technical Account Manager (EMEA Shift)

Digital Product Manager (2 -10 Years)

Senior Manager

Senior Payroll Analyst

Assistant Manager - Planner

Associate - Project Manager-Project Management-Overall Project Management

Technical Recruiter (Senior)

HR Consultant (Delivery Lead N2 Japanese Bilingual)

Technical Account Manager (12 Month Contract)

HR Executive

Senior Salesforce Cloud Administrator

Assistant Manager

Sr. Lead, Alternatives Data Operations

Sr Manager, Cloud Platform Engineering (Kubernetes) - 11845

Business Technology Solutions Manager (Drug Discovery)

Manager, Development - Malware Research

Project Manager

Senior AI Engineer

Operation Executive - DNA

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