Noida Uttar Pradesh Customer success account manager Jobs – 127 Open Jobs Today

Customer Success Manager
Aero Plast Limited —New Delhi District, Delhi
- ₹8,00,000 - ₹10,50,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
- Cell phone reimbursement
Quick apply
Key Account Manager/Enterprise IT Seller
Integrated Tech9labs Private Limited —Okhla, Delhi, Delhi
- ₹16,00,000 - ₹25,00,000 a year
- Full-time
- Azure
- Sales
- Master's degree
- Health insurance
- Paid time off
Quick apply
10d
Account Management - Manager
Nucleus Software —Noida, Uttar Pradesh
- CRM software
- Computer Science
- Engineering
Sys. Integration Sr. Specialist Advisor
NTT Ltd —Noida, Uttar Pradesh
- Computer Science
- Travel
- AI
14h
Microsoft Dynamics 365 F&O – Finance and Costing Manager
Crowe Capability Center - India —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply
9d
SAP CPI -Manager
EY —Noida, Uttar Pradesh
- Java
- AWS
- Bachelor's degree
- Health insurance
Manager (Accounting)
Docyt —Noida, Uttar Pradesh
- ₹12 - ₹20 a year
- Full-time
- Management
- Finance
- Bachelor's degree
Quick apply
Strategic Account Manager, North
Trend Micro —Delhi, Delhi
- Full-time
- Sales
- Salesforce
- AWS
9d
Manager, Customer Engineering
Adobe —Noida, Uttar Pradesh
- Full-time
- AI
- Marketing
- Negotiation
1d
Key Account Manager/ Account Manager/ Enterprise IT Seller
Integrated Tech9labs Private Limited —Okhla, Delhi, Delhi
- ₹16,00,000 - ₹25,00,000 a year
- Full-time
- Azure
- Master's degree
- AWS
- Health insurance
- Paid time off
Quick apply
10d
SAP CPM-Manager
EY —Noida, Uttar Pradesh
- AWS
- Project management
- Accounting
- Health insurance
3d
Delivery Operations Associate Manager
Accenture —Noida, Uttar Pradesh
- Full-time
- Finance
- Bachelor's degree
6d
4483- Senior Product Manager, AI
Innovaccer Analytics —Noida, Uttar Pradesh
- Master's degree
- Databases
- Product management
- Health insurance
Quick apply
Strategic Account Manager, Central Govt.
Trend Micro —Delhi, Delhi
- Full-time
- Salesforce
- Engineering
- Bachelor's degree
SAP - Presales Solution Architect - Senior Manager
EY —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Office
- Business development
- Health insurance
Customer Success Account Manager
Adobe —Gautam Buddha Nagar District, Uttar Pradesh
- Full-time
- Sales
- SQL
- Bachelor's degree
1d
Order to Cash Operations Analyst
Accenture —Noida, Uttar Pradesh
- Full-time
- Oracle
- Finance
- Bachelor's degree
Deputy Manager– Industry Partnerships
Nasscom —Noida, Uttar Pradesh
- Microsoft Office
- Business development
- Analysis skills
Sales Account Manager
Power Bridge Systems —Noida, Uttar Pradesh
- Full-time
- CRM software
- Sales
- Analysis skills
- Health insurance
Consulting Manager(DPO)
HCLTech —Noida, Uttar Pradesh
- English
- Project management
- Communication skills
2d

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Customer Success Manager

Aero Plast Limited
New Delhi District, Delhi

Quick apply

Job details

Permanent | Full-time
₹8,00,000 - ₹10,50,000 a year

Benefits

Internet reimbursement
Provident Fund
Leave encashment
Cell phone reimbursement

Qualifications

Microsoft Excel
Customer service
English
Bachelor's degree
B2B
Business Administration
Account management
Communication skills

Full job description

Job Title: Customer Success Manager

Location: New Delhi

Job Type: Full-time

Experience: Minimum 5 Years

JOB SUMMARY:

We are looking for a proactive Customer Success Manager to manage and strengthen relationships with our existing customers while ensuring seamless order execution and exceptional customer experience. The ideal candidate should have strong experience in the packaging industry and possess excellent communication, coordination, and problem-solving skills.

The Customer Success Manager will act as the primary point of contact for key customers, ensuring customer satisfaction, retention, operational excellence, and timely coordination with internal departments such as Sales, Production, Planning, Quality, Logistics, and Accounts.

Key Responsiblities:

Customer Success & Relationship Management

Build and maintain long-term relationships with existing customers.
Act as the single point of contact for customers throughout the order lifecycle.
Ensure a seamless customer experience from order confirmation to final delivery.
Conduct regular customer follow-ups to understand business needs and identify opportunities for account growth.
Handle customer queries, concerns, complaints, and escalations promptly and professionally.
Maintain high customer satisfaction scores and improve customer retention.

Operations & Other Coordination

Coordinate with Production, Planning, Procurement, Quality, Dispatch, and Logistics teams to ensure timely execution of customer orders.
Track order progress and proactively communicate updates to customers.
Ensure timely dispatches, documentation, and delivery commitments.
Resolve operational bottlenecks affecting customer deliveries.
Coordinate with the Accounts team regarding invoicing, payments, outstanding dues, and customer documentation whenever required.

Cross- Functional Coordination

Work closely with Sales, Supply Chain, Production, Quality, Finance, and Logistics departments to deliver excellent customer service.
Ensure effective communication between customers and internal teams.
Participate in internal review meetings to discuss customer feedback and operational improvements.

Reporting & Process Improvement

Prepare customer success reports, retention reports, MIS reports, and service performance dashboards.
Monitor customer KPIs including retention rate, repeat orders, order fulfilment, complaint resolution time, and customer satisfaction.
Suggest process improvements to enhance operational efficiency and customer experience.
Maintain accurate records of customer interactions in CRM/ERP systems.

What are we looking for:

Bachelor's Degree in Business Administration, Marketing, Operations, Engineering, or a related field.
Minimum 5 years of experience in Customer Success, Key Account Management, Customer Service, or Operations Coordination within the Packaging Industry.
Experience in Flexible Packaging, Laminates, Pouches, Labels, Printing & Packaging, or Industrial Packaging is mandatory.
Strong understanding of order processing, production coordination, dispatch planning, and customer lifecycle management.
Experience in handling B2B customers and key accounts.
Excellent communication in English, stakeholder management, and relationship-building skills.
Proficiency in MS Excel, ERP/CRM software, and MIS reporting.

Pay: ₹800,000.00 - ₹1,050,000.00 per year

Benefits:

Cell phone reimbursement
Internet reimbursement
Leave encashment
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

customer success account manager jobs in noida uttar pradesh

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