Gurugram Haryana It support Jobs – 165 Open Jobs Today

IT Global Service Desk (Senior) Analyst
Aurora Energy Research —Gurugram, Haryana
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- English
- Health insurance
- Life insurance
Global IT Configuration Engineer Senior Specialist
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Human resources
- APIs
IT Specialist - Network
Kuehne+Nagel —Gurugram, Haryana
- Computer networking
- Communication skills
ISSRRN000153 - Infra Tech Support Practitioner
Accenture —Gurugram, Haryana
- Full-time
- Customer service
- Analysis skills
- Bachelor's degree
IT Support Executive (Application Support)
Core Competency Group —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Azure
- Software troubleshooting
ISSRRN000712 - Infra Tech Support Practitioner
Accenture —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Communication skills
IT Security Engineer Senior Specialist - Digital Collaboration
Boston Consulting Group —Gurugram, Haryana
- Full-time
- English
- Analysis skills
- Scripting
BPO - Technical Support | Role (6 Month Exp)
Radical Minds Technologies Pvt. Ltd —Gurugram, Haryana
- ₹25,000 - ₹34,000 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
14d
RRN00014839 - Application Tech Support Practitioner
Accenture —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Communication skills
- Time management
IT Support Engineer I, Ops Tech Solutions Delivery
ADCI - Haryana —Gurugram, Haryana
- Full-time
- Windows
- Bachelor's degree
- Computer networking
RRN00015970 - Infra Tech Support Practitioner
Accenture —Gurugram, Haryana
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
RRN00014809 - Infra Tech Support Practitioner
Accenture —Gurugram, Haryana
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
ISSRRN000560 - Infra Tech Support Practitioner
Accenture —Gurugram, Haryana
- Full-time
- Bachelor's degree
ISSRRN000152 - Application Tech Support Practitioner Copy 02
Accenture —Gurugram, Haryana
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
Infra Tech Support Practitioner
Accenture —Gurugram, Haryana
- Full-time
- Google Suite
- DevOps
- AWS
Global IT Data Engineer Senior Specialist
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Oracle
- SQL
- AWS
5d
Global IT Software Engineer Senior Specialist
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Azure
- Software troubleshooting
- AWS
Technical Support Representative
PSY - Global IT Solutions —Gurugram, Haryana
- Software troubleshooting
- Customer service
- Bachelor's degree
Application Tech Support Practitioner
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Access
- Azure
- Software troubleshooting
International Technical Support Executive
Transcom —Gurugram, Haryana
- ₹24,000 - ₹30,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Quick apply

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IT Global Service Desk (Senior) Analyst

Aurora Energy Research -
Gurugram, Haryana

Apply Now

Job details

Permanent | Full-time

Benefits

Provident Fund
Health insurance
Life insurance

Qualifications

Jira
ITIL Certification
Azure
Software troubleshooting
English
Windows
Microsoft Office
Computer networking
SharePoint
ISO 27001
Application support
Communication skills
Intune
Time management
VPN

Full job description

Description

We have an excellent opportunity to join our newly established IT Service Desk Team, supporting internal colleagues at Aurora, a highly successful energy analytics consultancy. This is an office-based position located in our Gurugram office, working shifts as part of the Service Desk Team to provide 24x5 rotational global support.

To succeed in this role, you’ll need minimum of 5 years of global technical support hands on experience, delivering solutions across diverse IT environments and ensuring high customer satisfaction. Key technologies include Windows 11, Microsoft 365, MS Teams, Intune, account administration tools (e.g., Entra, SharePoint), and general hardware/software troubleshooting.

We’re looking for someone who is resourceful, adaptable, and a strong communicator who can quickly diagnose and resolve technical issues while working effectively with colleagues across multiple teams and global locations.

Key Responsibilities

Triage and categorise IT Support tickets (Incidents, Service Request, etc.) responding to and resolving tickets within SLA
Manage and escalate major incidents, ensuring timely communication and resolution
Perform IT administrative tasks in line with standard operating procedures (SOPs), including access and account management
Provide remote support for end users, including troubleshooting applications and hardware issues
Support Microsoft Teams calls and video conferencing, including investigation of call quality issues
Carry out onboarding and offboarding tasks for employees
Deploy and manage software, systems, and licensing (Office 365, OneDrive/SharePoint, antivirus tools)
Contribute to the development and maintenance of IT knowledge base content for both users and IT staff
Monitor and support site-based video conferencing equipment

Skills, Knowledge and Expertise

Soft Skills:

Willingness to work rotational (monthly/quarterly) shifts as part of a 24x5 team.
Strong customer service ethos; proactive and team-oriented mindset
Excellent written and verbal communication skills in English
Ability to build strong working relationships at all levels
Flexible, positive attitude with a willingness to take on new challenges
Self-starter with strong problem-solving and time-management abilities
Ability to prioritise and handle multiple tickets effectively

Technical skills (Required):

5+ years of Microsoft Office 365 administration and application support
Windows 11 setup, configuration and troubleshooting
Hardware provisioning and installation
Hands-on experience resolving hardware-related issues
Familiarity with cloud VPNs and basic networking concepts
Experience with Azure Entra ID, Intune, Defender, and Microsoft Endpoint Manager
Microsoft Teams support and administration
Audio/Visual (AV) hardware experience (e.g., Logitech systems)
Working knowledge of ITSM tools (e.g., Jira Service Desk)

Desirable attributes:

ITIL certification or familiarity with the ITIL framework
Awareness of GDPR and ISO 27001 compliance
Microsoft or other IT support certifications

What we offer

A fun, informal, collaborative and international work culture
Access to regular coaching and mentoring sessions and the opportunity to learn from experienced professionals
Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry
Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects

Some of the other benefits are:

Medical, Accidental & Term life insurance
Gratuity
Hybrid work culture
Provident Fund Scheme
Fun Friday’s

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

The successful candidate would start as soon as possible. The team will review applications as they are received. Salary will be competitive with experience.

To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period.

About Aurora Energy Research

From its academic roots, Aurora Energy Research is a thriving, rapidly growing company, currently serving over 1000 of the world’s most influential energy sector participants, including utilities, investors, and governments.

While we constantly strive to reach new markets and diversify our product portfolio, we are already active across the globe in Asia-Pacific, Latin America, Europe, South Africa and North America, working with leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software.

We are a diverse team of experts with vast energy, financial, and consulting backgrounds, covering power, hydrogen, carbon, and fossil commodities. With this, we provide data-driven intelligence to fuel strategic decisions in the global energy transformation.

Apply Now

Refine Your Search

it support jobs in gurugram haryana

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