Kolkata West Bengal Customer relations Jobs – 105 Open Jobs Today

Travel Executive
Goodshine Concept Creation Pvt Ltd —Park Circus, Kolkata, West Bengal
- ₹15,000 - ₹20,000 a month
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
7d
Sales & Marketing Executive
Food App —Park Circus, Kolkata, West Bengal
- ₹12,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- Business development
- Health insurance
- Flexible schedule
Quick apply
1d
Virtual Account Manager Lifescience R&C
Sartorius —Kolkata, West Bengal
- Full-time
- Remote
- CRM software
- Sales
- Laboratory experience
Marketing Manager
PTS Consulting Services —Kolkata, West Bengal
- Full-time
- Marketing
- Master's degree
- Analysis skills
6d
Sales Manager (Southern & Eastern Region)
John Crane —Kolkata, West Bengal
- Full-time
- Presentation skills
- Bachelor's degree
- Team management
Quick apply
AM - RTR
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Specialist - F&A - I2C 4B
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
HR Executive (Recruitment)
Proviso —B B D Bagh, Kolkata, West Bengal
- ₹15,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Customer Care Associate
Kolkata Ventures —Ballygunge, Kolkata, West Bengal
- ₹20,000 - ₹25,000 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
Business Development Executive (BDE)
Food App —Park Circus, Kolkata, West Bengal
- ₹12,000 - ₹25,000 a month
- Full-time
- Sales
- Business development
- Bachelor's degree
- Health insurance
- Flexible schedule
Quick apply
1d
Receptionist front office
Pasari Group —Kolkata, West Bengal
- ₹15,000 - ₹17,000 a month
- Email
- Walk-in
- Microsoft Word
- Hospitality
- Microsoft Excel
- Paid time off
Quick apply
HR Business Partner -SHRM Certified
PTS Consulting Services —Kolkata, West Bengal
- Full-time
- Management
- B.Sc
- Bachelor's degree
6d
Executive - Client Experience
Papillon —Beleghata H.O, Kolkata, West Bengal
- ₹10,000 - ₹15,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Commuter assistance
- Cell phone reimbursement
Quick apply
5d
Tele Calling Executive
ITFMEDIA PVT LTD —New Town, Kolkata, West Bengal
- ₹500 - ₹800 a day
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Key account manager
Stryker —Kolkata, West Bengal
- Full-time
- Master's degree
- Bachelor's degree
- MBA
- Health insurance
10d
Business Development Manager
PTS Consulting Services —Kolkata, West Bengal
- Full-time
- Sales
- Research
- Microsoft Office
6d
Project Manager- Interior
Turner & Townsend —Kolkata, West Bengal
- Full-time
- Hospitality
- PMP
- Project management
Quick apply
10d
Customer Services Engineer
Barco —Kolkata, West Bengal
- English
- Bachelor's degree
- Computer networking
3d
Process Developer - Record to Report (Generalist)
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Assistant Manager Sales
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- Hospitality
- Sales
- No experience needed

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Travel Executive

Goodshine Concept Creation Pvt Ltd
Park Circus, Kolkata, West Bengal

Quick apply

Job details

Full-time
₹15,000 - ₹20,000 a month
7 days ago

Qualifications

Hospitality
Guest relations
Tourism
Customer service
Project coordination
Microsoft Office
Bachelor's degree
Hospitality Management
Business Administration
Communication skills
Travel planning
Hospitality management

Full job description

Job Description: Guest Relations, Travel & Hospitality Coordinator

Position Summary

The Guest Relations, Travel & Hospitality Coordinator is responsible for planning and managing guest travel, accommodation, RSVP, hospitality, and logistics for weddings, corporate events, MICE (Meetings, Incentives, Conferences & Exhibitions), and FIT (Free Independent Traveller) requirements. This role ensures seamless coordination and exceptional guest experiences by working closely with clients, vendors, hotels, airlines, transport providers, and the internal planning team.

Key ResponsibilitiesRSVP & Guest Management

Manage end-to-end RSVP processes for weddings, corporate events, conferences, and special events.
Coordinate guest invitations, confirmations, follow-ups, special requests, and attendance tracking.
Maintain accurate guest databases, rooming lists, and event-related records.
Serve as the primary point of contact for guest travel and hospitality queries.

Travel Management

Arrange domestic and international flight bookings for clients, guests, speakers, artists, VIPs, and internal teams.
Coordinate train ticket bookings and other travel requirements.
Prepare and manage detailed travel itineraries.
Handle ticket modifications, cancellations, refunds, and emergency travel support.

Hospitality & Accommodation

Manage hotel sourcing, contracting, and accommodation bookings for weddings, destination weddings, corporate events, MICE groups, and FIT travellers.
Coordinate room blocks, allocations, upgrades, check-ins, check-outs, and special guest requests.
Liaise with hotels and hospitality partners to ensure smooth guest experiences.
Oversee hospitality desks, welcome kits, amenities, and guest assistance where required.

Logistics & Transportation

Coordinate airport transfers, chauffeur services, coaches, local transportation, and inter-venue logistics.
Develop transportation schedules for multi-day weddings, conferences, and events.
Ensure seamless movement of guests between airports, hotels, venues, and event locations.

Wedding & Event Support

Coordinate guest travel and hospitality for weddings, destination weddings, pre-wedding events, receptions, and celebrations.
Support the event planning team in delivering seamless guest logistics across multiple venues and functions.
Coordinate VIP hospitality and special arrangements for families, dignitaries, artists, and key stakeholders.

Corporate Events & MICE

Manage travel and accommodation for corporate meetings, conferences, exhibitions, incentive trips, product launches, and offsite events.
Coordinate delegate registrations, rooming lists, transportation, and event-related travel logistics.
Work with corporate clients to ensure efficient planning and execution of travel and hospitality requirements.

FIT (Free Independent Traveller) Services

Design and coordinate customized travel experiences for individual and family travellers.
Arrange hotels, flights, trains, sightseeing tours, local experiences, airport transfers, and ground transportation.
Prepare personalised itineraries based on client preferences and travel objectives.

Vendor & Budget Management

Build and maintain relationships with hotels, airlines, travel agencies, destination management companies (DMCs), transport providers, and tour operators.
Negotiate competitive rates while maintaining service quality.
Maintain booking records, invoices, confirmations, and travel documentation.
Monitor travel and hospitality budgets and prepare periodic reports.

Key Skills & Competencies

Strong organizational and project coordination skills.
Excellent guest relations and customer service orientation.
Outstanding communication and interpersonal skills.
Ability to manage multiple weddings, events, and travel projects simultaneously.
Strong negotiation and vendor management capabilities.
High attention to detail and accuracy.
Ability to perform effectively under tight deadlines and changing schedules.
Proficiency in Microsoft Office, Google Workspace, travel booking systems, and hospitality management platforms.

Preferred Qualifications

Bachelor's degree in Hospitality, Tourism, Event Management, Business Administration, or a related field.
Experience in wedding planning, destination weddings, corporate events, hospitality, travel management, or MICE operations.
Knowledge of domestic and international travel procedures, hotel contracting, and itinerary planning.

Key Performance Indicators (KPIs)

Timely and accurate completion of all travel and hospitality bookings.
RSVP accuracy and guest communication effectiveness.
Guest satisfaction across weddings, corporate events, MICE, and FIT travel.
Efficient coordination of logistics and transportation.
Budget adherence and cost optimization.
Vendor performance and relationship management.
Accuracy of travel documentation and itineraries.
Resolution time for guest and travel-related issues.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer relations jobs in kolkata west bengal

Travel Executive

Sales & Marketing Executive

Virtual Account Manager Lifescience R&C

Marketing Manager

Sales Manager (Southern & Eastern Region)

AM - RTR

Specialist - F&A - I2C 4B

HR Executive (Recruitment)

Customer Care Associate

Business Development Executive (BDE)

Receptionist front office

HR Business Partner -SHRM Certified

Executive - Client Experience

Tele Calling Executive

Key account manager

Business Development Manager

Project Manager- Interior

Customer Services Engineer

Process Developer - Record to Report (Generalist)

Assistant Manager Sales

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