Dum Dum Kolkata West Bengal Customer relations Jobs – 108 Open Jobs Today

Operations Manager II
Concentrix —Kolkata, West Bengal
- Full-time
- Continuous improvement
- Accounting
- Data entry
Sr. Engineer - Testing & Quality Assurance N 4B
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Oracle
- Computer Science
- English
Quick apply
13h
Virtual Account Manager Lifescience R&C
Sartorius —Kolkata, West Bengal
- Full-time
- Remote
- CRM software
- Sales
- Laboratory experience
Customer Care Associate
Kolkata Ventures —Ballygunge, Kolkata, West Bengal
- ₹20,000 - ₹25,000 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
HR Executive (Recruitment)
Proviso —B B D Bagh, Kolkata, West Bengal
- ₹15,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Sales Manager (Southern & Eastern Region)
John Crane —Kolkata, West Bengal
- Full-time
- Presentation skills
- Bachelor's degree
- Team management
Quick apply
AM - RTR
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Marketing Manager
PTS Consulting Services —Kolkata, West Bengal
- Full-time
- Marketing
- Master's degree
- Analysis skills
5d
Executive - Client Experience
Papillon —Beleghata H.O, Kolkata, West Bengal
- ₹10,000 - ₹15,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Commuter assistance
- Cell phone reimbursement
Quick apply
4d
Tele Calling Executive
ITFMEDIA PVT LTD —New Town, Kolkata, West Bengal
- ₹500 - ₹800 a day
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Tele caller - Odiya
Sylvan Plyboard India Ltd —Kolkata, West Bengal
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Key account manager
Stryker —Kolkata, West Bengal
- Full-time
- Master's degree
- Bachelor's degree
- MBA
- Health insurance
9d
Project Manager- Interior
Turner & Townsend —Kolkata, West Bengal
- Full-time
- Hospitality
- PMP
- Project management
Quick apply
9d
Sales Manager
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- Sales
- Bachelor's degree
- Business Administration
9d
HR Business Partner -SHRM Certified
PTS Consulting Services —Kolkata, West Bengal
- Full-time
- Management
- B.Sc
- Bachelor's degree
5d
Process Developer - Record to Report (Generalist)
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Business Development Manager
PTS Consulting Services —Kolkata, West Bengal
- Full-time
- Sales
- Research
- Microsoft Office
5d
Receptionist front office
Pasari Group —Kolkata, West Bengal
- ₹15,000 - ₹17,000 a month
- Email
- Walk-in
- Microsoft Word
- Hospitality
- Microsoft Excel
- Paid time off
Quick apply
Customer Services Engineer
Barco —Kolkata, West Bengal
- English
- Bachelor's degree
- Computer networking
2d
Assistant Manager Sales
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- Hospitality
- Sales
- No experience needed

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Operations Manager II

Concentrix -
Kolkata, West Bengal

Apply Now

Job details

Full-time

Qualifications

Continuous improvement
Accounting
Data entry
Management reporting
Leadership
Communication skills

Full job description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
Establish & Manage Relationships / Engagement with the Clients.
Organize resources, set goals, execute Executives and client strategies and responsible for reporting.
Responsible for following agreed governance model, escalation & communication plan.
Ensure that team members achieve agreed standards in relation to their job assignments.
Ensure training of new staff on the corporate policy and rules
Ensure that the buddy system is implemented ensuring consistent performance delivery, without disruption.
Monitor and document work schedule of staff and absences.
Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth.
Taking weekly and monthly calls with clients to understand the expectations from the teams and provide updates.
Ensure that all audit related issues are brought to a close
Identify and drive continuous improvements and initiatives in the process.
Coach & mentor Team lead enabling them to manage effectively.
Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management
Ensure that all internal customer queries are followed up in a timely manner.
Collaborate with internal teams.
Be the Key contact for all problems and queries with specific business assigned.
Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention.
Ensures program has proficient training, staff development, and effective employee relation/recognition programs Selecting, training, developing, and managing performance of direct reports and their associates, including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.
Host Business reviews on a regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events.
Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement

Key skills & knowledge:

Ability to handle ad-hoc client requests.

Ability to prepare and present reviews to the clients.
Ability to work with teams and identify possible innovation opportunities that can be implemented to augment the existing process/systems /tools and make a suggested pitch to the client.
Keep the highest level of sense check on mental wellbeing of the staff and work with the concerned teams to improve wellness strategies, both with client as well as with internal teams
Expertise to lead and guide any new incubation projects being driven by the client as well as internally.
Green belt certification - highly desirable
Action Oriented, Integrity and Trust, Perseverance
Problem Solving, Drive for results and leadership skills.
Managing & measuring work
Ability to handle pressure.
Very good finance and accounting skills
Problem solving, analytical and data entry mastery.
Excellent verbal and written communication skills
Strong external and management reporting skills
Product SME
4+ years exp in the Travel / Aviation field – preferred

Educational qualification: Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Apply Now

Refine Your Search

customer relations jobs in dum dum kolkata west bengal

Operations Manager II

Sr. Engineer - Testing & Quality Assurance N 4B

Virtual Account Manager Lifescience R&C

Customer Care Associate

HR Executive (Recruitment)

Sales Manager (Southern & Eastern Region)

AM - RTR

Marketing Manager

Executive - Client Experience

Tele Calling Executive

Tele caller - Odiya

Key account manager

Project Manager- Interior

Sales Manager

HR Business Partner -SHRM Certified

Process Developer - Record to Report (Generalist)

Business Development Manager

Receptionist front office

Customer Services Engineer

Assistant Manager Sales

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