Chennai Tamil Nadu Call center team lead Jobs – 69 Open Jobs Today

Sales Manager - Medical center
BM Cosmetic Clinic & Hospital's FIA Academy —Velachery, Chennai, Tamil Nadu
- ₹20,000 - ₹30,000 a month
- Full-time
- CRM software
- Sales
- English
Quick apply
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OEConnection —Chennai, Tamil Nadu
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Standard Chartered —Chennai, Tamil Nadu
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Senior Facilities Engineer – Facilities Maintenance Operations
Qualcomm —Chennai, Tamil Nadu
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Sales Manager
Flexport —Chennai, Tamil Nadu
- Organisational skills
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TD Synnex —Chennai, Tamil Nadu
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Otis —Chennai, Tamil Nadu
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Vidhu Academy —Porur, Chennai, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
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Lead Engineer WAN & Edge Architect
TD Synnex —Chennai, Tamil Nadu
- Full-time
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Director - Software Development, Cell Therapy IT
AstraZeneca —Chennai, Tamil Nadu
- Full-time
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SONIC RDL Network Admin
Celestica —Guindy, Chennai, Tamil Nadu
- Rotational shift
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Regulatory Compliance Analyst
Accenture —Chennai, Tamil Nadu
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Senior Network Engineer
TD Synnex —Chennai, Tamil Nadu
- Full-time
- Microsoft Access
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Executive - NE Sales
Otis —Chennai, Tamil Nadu
- Full-time
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Senior Application Developer (Guidewire)
UPS —Chennai, Tamil Nadu
- Full-time
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Sales Manager - Medical center

BM Cosmetic Clinic & Hospital's FIA Academy
Velachery, Chennai, Tamil Nadu

Quick apply

Job details

Permanent | Full-time
₹20,000 - ₹30,000 a month

Qualifications

CRM software
Sales
Field sales
English
Master's degree
Sales
Medical sales
Tamil
Bachelor's degree
Forecasting
Conversion optimisation
B2B sales
Direct sales
Business Administration
Communication skills

Full job description

JOB DESCRIPTION — SALES MANAGER, HOSPITAL AND CLINIC SERVICES

Organisation: BM Elite International Clinic
Location: Velachery, Chennai
Employment Type: Full-time
Department: Sales and Patient Relations
Reports To: Management/CEO and Medical Centre Manager

Role Summary

The Sales Manager will be responsible for converting patient enquiries into consultations and appropriate treatment programmes while ensuring ethical, transparent and patient-centred communication. The role includes managing counsellors and telecalling teams, monitoring leads, improving conversions and achieving departmental revenue targets.

Key Responsibilities

Lead and Enquiry Management
Manage enquiries received through telephone, WhatsApp, website, social media, referrals, walk-ins and marketing campaigns.
Ensure every lead is contacted promptly and recorded correctly in the CRM or lead tracker.
Allocate enquiries to counsellors and monitor follow-up.
Track the complete patient journey from initial enquiry to consultation, treatment and follow-up.
Identify and re-engage missed, inactive and unconverted leads.
Consultation and Treatment Conversion
Improve conversion of enquiries into consultations and consultations into appropriate treatments.
Support counsellors in explaining treatment programmes, packages, payment options and appointment processes.
Ensure that medical advice, clinical outcomes or guarantees are not provided by non-medical sales staff.
Coordinate with doctors to obtain accurate treatment plans and cost estimates.
Ensure patients receive transparent information without pressure, exaggeration or misleading claims.
Team Management
Lead patient counsellors, telecallers, relationship executives and sales coordinators.
Set daily, weekly and monthly individual and team targets.
Conduct daily lead-review and conversion meetings.
Train team members in communication, service knowledge, CRM usage, objection handling and patient etiquette.
Monitor call quality, response time, follow-up discipline and conversion performance.
Revenue Management
Prepare department-wise sales and revenue plans.
Monitor consultation bookings, procedure bookings, treatment packages, advance collections and treatment completion.
Track discounts and ensure they are provided only with authorised approval.
Identify revenue gaps and recommend corrective action.
Work with management to improve average patient value, treatment completion and repeat visits.
Coordination with Marketing and Operations
Share lead-quality and conversion feedback with the marketing team.
Analyse campaign-wise leads, cost per lead, appointment rate and conversion rate.
Coordinate with the Medical Centre Manager regarding doctor availability, appointment capacity and treatment scheduling.
Support health camps, promotional events, patient education programmes and clinic launches.
Ensure that offers and promotions comply with clinic policy and ethical healthcare communication standards.
Reporting
Maintain accurate CRM and sales data.
Submit daily enquiry, appointment, consultation and conversion reports.
Prepare weekly and monthly revenue forecasts.
Track performance by department, campaign, counsellor and enquiry source.
Present actionable sales insights to management.

Key Performance Indicators

Enquiry response time
Enquiry-to-appointment conversion
Appointment show-up rate
Consultation-to-treatment conversion
Monthly collection and revenue achievement
Lead follow-up compliance
Treatment completion and repeat-patient rate
Patient satisfaction and complaint rate
CRM accuracy and reporting discipline

Qualifications and Experience

Bachelor’s or Master’s degree in Business Administration, Marketing, Hospital Administration or a related field.
Minimum 4–6 years of experience in hospital, clinic, healthcare or medical-service sales.
At least 2 years of experience leading a sales, counselling or telecalling team.
Experience in cosmetic surgery, hair restoration, fertility, dental, dermatology, weight management, wellness or elective medical services is preferred.
Strong knowledge of CRM systems, lead funnels, sales reporting and revenue forecasting.
Excellent communication skills in English and Tamil; additional languages are an advantage.

Preferred Profile

A target-oriented but ethical healthcare sales leader who can build a disciplined conversion system, coach the team and improve revenue while protecting patient trust and the reputation of BM Elite International Clinic.

Pay: ₹20,000.00 - ₹30,000.00 per month

Application Question(s):

What is your expected CTC?

Experience:

Direct sales: 1 year (Required)
Field sales: 1 year (Preferred)
B2B sales: 1 year (Preferred)
Medical sales: 1 year (Preferred)

Location:

Velachery, Chennai, Tamil Nadu (Preferred)

Work Location: In person

Quick apply

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