Swargate Pune Maharashtra It recruiter Jobs – 207 Open Jobs Today

Sr. Associate – ITSM Process & Knowledge Management
Northern Trust Corp. —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Azure
- Customer service
Sr Associate, Cyb Sec IT RiskM
Northern Trust Corp. —Pune, Maharashtra
- Full-time
- Bachelor's degree
- Financial services
- Communication skills
Solution Integrator
Ericsson —Pune, Maharashtra
- Computer Science
- Java
- AWS
6d
HR Executive - Operations
NUTECK POWER SOULTIONS PRIVATE LIMITED —Pune, Maharashtra
- ₹20,000 - ₹35,000 a month
- Full-time
- Bachelor's degree
- Human resources
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
Sr Associate, ITSM Service Delivery, Governance
Northern Trust Corp. —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Computer science
- Microsoft Office
Applications Managed Services Engineer (L2)
NTT DATA —Pune, Maharashtra
- Full-time
- Microsoft Outlook
- Bachelor's degree
- IT
Technology Product Manager AI & Data Strategy
Citi —Pune, Maharashtra
- Full-time
- Data analysis skills
- Finance
- SQL
Application and Integration Development Lead
Citi —Pune, Maharashtra
- Full-time
- Oracle
- Computer Science
- DevOps
Senior Manager, Developer Experience
Vena Solutions —Pune, Maharashtra
- ₹55,26,909 - ₹74,77,582 a year
- Full-time
- Azure
- DevOps
- AWS
Quick apply
IT & Non IT Recruiter
luxara Holdings —Pune, Maharashtra
- ₹10,160.30 - ₹22,389.67 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Recruiting
Quick apply
Vice President, AI Engineering & Delivery
Citi —Pune, Maharashtra
- Full-time
- Azure
- Master's degree
- Project management
HR Recruiter
Rekha Interiors and Developers —Swargate, Pune, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Recruiting
- In-person
- Health insurance
Quick apply
14d
QA Automation Analyst
Citi —Pune, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- Software development
12d
Non IT Recruiter
Provost Contrives —Pimple Gurav, Pune, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Human resources
- Health insurance
Quick apply
Placement Officer
Yess InfoTech —Hadapsar, Pune, Maharashtra
- ₹20,000 - ₹50,000 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- In-person
- Paid time off
- Cell phone reimbursement
Quick apply
EPM Implementation Consultant
Vena Solutions —Pune, Maharashtra
- ₹17,50,320 - ₹23,68,080 a year
- Full-time
- Microsoft Excel
- Oracle
- Accounting
Quick apply
Associate, Infra N & T Admin - Business Analyst
Northern Trust Corp. —Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- Microsoft Office
Sr. Analyst (Governance, Risk, and Compliance)
Black & Veatch Family of Companies —Pune, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
- Health insurance
- Paid time off
Senior Principal Infrastructure Services (SRE Practice)
Northern Trust Corp. —Pune, Maharashtra
- Full-time
- Computer Science
- DevOps
- Java
HR Recruiter India
S2W Media —Kalyani Nagar, Pune, Maharashtra
- Call employer
- Microsoft Excel
- Bachelor's degree
- Communication skills
- Health insurance

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Sr. Associate – ITSM Process & Knowledge Management

Northern Trust Corp. -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Knowledge management
Azure
Customer service
Software deployment
Writing skills
IT service management
Visio
Research
Microsoft Office
.NET
SQL
Analysis skills
Bachelor's degree
Confluence
Conflict management
SharePoint
ServiceNow
AI
Editing
Negotiation

Full job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Summary:
Controlling the accessibility and flow of accurate and quality of processes and knowledge within the organization. Helping capture new knowledge and creation of processes with the usage monitored. Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of the process and knowledge management practices.

Serves as the link to ensuring the design of Technology and Business processes are aligned. Drives and oversees the design of process and knowledge requirements and is responsible for incorporating industry standards, quality and best practices.

Establishes and maintain process standards to improve the effective, efficient, and convenient use of information and knowledge across the organization. The Process and Knowledge Management Lead works across all Unit streams. This profile includes data / information / knowledge collection, research, processing, analysis, improvement, presentation, and technical assistance. This position is also aligned with training, skills development, learning, as well as innovation to automate and control the introduction of AI into the practice.

Main Duties

The main objectives of the ITSM Process & Knowledge Management Lead are:

Sustain the quality of the ITSM Process and Knowledge Framework
Ensure the creation of quality Knowledge is sustained, accumulated, stored and shared securely
Drive innovation of knowledge to maximize automation through AI or other techniques keeping within quality standards and policies
Ensure and drive business process standards used to manage expected outcomes from Technology and or Business
Create process documentation/workflows, knowledge articles and self-service guidance for IT Services as well as Business references
Facilitate and drive process workflow modelling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases (with interdependencies)
Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels
Conduct maturity assessments against the process and knowledge landscape activities to highlight areas of improvement and continual automation
Dashboard and MI reports to provide a high-level analysis quality of process and knowledge artefacts that complements operational needs

Knowledge/ Technical Skills

To be accountable for the deployment of the Knowledge Management Dashboards, Framework, Process and associated methods, techniques and tooling
Independent – self-starter who takes initiative to accomplish and drive to expected outcomes Proficient in Service Now (5+), SharePoint, Mindmap, MS Office tools and products usage Visio (2+), Excel, Office, Teams, PowerPoint (2+)etc
Competent in ADO, MIRO, Confluence, SQL sequel scripting, PBI Desktop, PBI Services ,DataWare housing , ServiceNow ,Azure, Snowflake etc
Practitioner in developing Process and Knowledge standards and best practices
Continual awareness of automation and AI technologies to evolve the maturity of the practice
Excellent ownership, analytical, conflict management and negotiation skills are required
Change mindset to continually challenge areas requiring maturing and able to make with recommendations through experience obtained in the market
Able to map process and knowledge across all ITSM processes and or functions to ensure operational efficiency
Strong critical thinking, writing and editing skills to achieve quality content
Strong customer service and communications skills, both oral and written in order to relate information in a direct and succinct method
Understand how to research to verify, coordinate, and implement the best solution
Attention to detail and quality driven
Working knowledge to diagnose, troubleshoot and resolve a wide range of complex flows and document

Experience Required:

A College or University degree
5+ years relevant work experience is required, and incumbent should demonstrate excellent experience in process workflow initiatives, with a track record of accomplishment in complex architecture/application designs.
Previous working experience leading Process and Knowledge practices/functions
Manage teams to ensure alignment to achieve strategic outcomes and their continual development
Business process, Technology, Financial Management or similar relevant filed
Stakeholder Management, within Technology and Business
Excellent organizational and time/prioritization management skills
Change mindset, creative problem solver, innovative; look to automate
Proficient analytical skills that have a ‘as is’ baseline and roadmap for the ‘To Be’
Workflow and Data-driven approach for continual improvement
Certified in ITIL; at least two of the ITIL capabilities, Incident, Major Incident, Request, Problem, Release, Change, Capacity and Configuration practical awareness

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.

Apply Now

Refine Your Search

it recruiter jobs in swargate pune maharashtra

Sr. Associate – ITSM Process & Knowledge Management

Sr Associate, Cyb Sec IT RiskM

Solution Integrator

HR Executive - Operations

Sr Associate, ITSM Service Delivery, Governance

Applications Managed Services Engineer (L2)

Technology Product Manager AI & Data Strategy

Application and Integration Development Lead

Senior Manager, Developer Experience

IT & Non IT Recruiter

Vice President, AI Engineering & Delivery

HR Recruiter

QA Automation Analyst

Non IT Recruiter

Placement Officer

EPM Implementation Consultant

Associate, Infra N & T Admin - Business Analyst

Sr. Analyst (Governance, Risk, and Compliance)

Senior Principal Infrastructure Services (SRE Practice)

HR Recruiter India

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