Designation: Regional Manager of Supply & Network for RSA Business Unit
Experience: 5-10 years Type of Employment: Full Time, Permanent
Location: HSR Layout, Bangalore Role Overview
The Regional Manager – Supply & Network will own the complete supply network and operational readiness of ReadyAssist within the assigned territory. This is a high-calibre field leadership role, not a conventional vendor-management position. The RM will effectively taking complete ownership of network availability, skill coverage, partner activation, order acceptance, fulfilment, quality, cost, and partner discipline. The role requires extensive on-ground presence, continuous market mapping, aggressive partner onboarding, relationship building, operational problem-solving, and 24×7 supply management. The ultimate objective is simple: Ensure ReadyAssist has the right service provider, with the right skill, at the right location, at the right time — 24×7, 365 days a year — to fulfil every eligible RSA order within SLA.
The person we are looking for: A hunter, builder and operator who can walk into a market, understand the supply gap, find the right partners, negotiate, onboard, activate them, and build a reliable 24×7 supply network. Someone who does not wait for supply problems to appear on a dashboard — they go to the ground and solve them.
Preferred Experience 5–10 years in Ground Operations, Field Operations, Mobility, Logistics, Last-Mile Delivery, Aggregator Management, Partner Acquisition, or similar businesses. Minimum 3–5 years in a field leadership role managing distributed partner/aggregator networks.
Proven experience in on-ground partner acquisition and network expansion. Experience managing large and geographically distributed service-provider ecosystems. Experience in an on-demand, SLA-driven business is strongly preferred.
Experience in RSA, automotive, mobility, logistics, last-mile delivery, e-commerce, food delivery, or similar businesses will be an advantage. Strong understanding of dashboards, operational technology, partner platforms, and data-driven execution.
Key Responsibilities
1. Territory Ownership Own the complete RSA supply network within the assigned territory. Take end-to-end accountability for supply availability and order fulfilment. Act as the single owner of supply performance for the territory. Build the territory into a strong, scalable, and reliable supply network. Identify market opportunities and supply gaps proactively. Take complete ownership of resolving ground-level supply challenges. 2. Supply Network Building & Expansion Build and continuously expand the network of: o Aggregators o Mechanics o Towing partners o Workshops o Specialized service providers o Other relevant roadside assistance partners Identify underserved locations, cities, towns, highways, and pin codes.
Develop supply before business demand increases. Maintain adequate primary and backup supply across critical locations. Build additional capacity for nights, weekends, holidays, peak periods, and emergencies.
3. Aggregator & Partner Acquisition Personally drive partner acquisition and onboarding across the territory. Spend significant time in the market identifying and engaging potential aggregators and service providers. Build strong local networks and market intelligence. Conduct partner meetings, capability assessments, negotiations, onboarding, and activation. Continuously maintain a strong pipeline of prospective partners. Acquire the right quality and quantity of supply rather than simply increasing partner count. Ensure every onboarded partner becomes an active and productive partner.
4. 24×7 Supply Availability Ensure supply is available 24×7, 365 days a year. Monitor supply availability by: o Location o Pin code o Time of day o Skill type o Vehicle type o Demand pattern Identify night-time and low-demand-period supply gaps. Build contingency and backup supply for critical locations. Ensure sufficient supply capacity during sudden demand spikes.
5. Order Fulfilment & SLA Own 100% order fulfilment for the territory. Ensure 100% order acceptance Monitor: o Order acceptance
o Response time o Fulfilment o SLA adherence o Cancellations o Declines o Unassigned orders o Escalations Immediately intervene when supply shortages affect fulfilment. Conduct root-cause analysis for every major supply failure. Ensure corrective actions are implemented and sustained. 6. Skill Coverage & Network Capability Ensure the territory has adequate coverage across required RSA skills. Identify gaps in specialized services and build appropriate supply. Ensure the right service provider is available for the right job. Continuously assess whether the existing network can support current and future business requirements. Build specialized supply wherever business requirements demand it.
7. Partner Activation & Productivity Ensure onboarded partners remain active, available, and productive. Drive partner activation and adoption of ReadyAssist technology. Improve order acceptance and partner productivity. Identify inactive, low-performing, and unreliable partners. Take corrective action through engagement, coaching, replacement, or network restructuring. Maintain strong partner relationships while enforcing operational discipline.
8. Partner Quality & Discipline Ensure all partners adhere to ReadyAssist SOPs, quality standards, SLA requirements, and customer-handling expectations. Conduct regular partner visits and audits. Verify actual ground-level availability rather than relying only on system data. Take action against partners demonstrating poor quality, misconduct, repeated SLA breaches, or operational indiscipline. Maintain a high-quality and dependable partner ecosystem.
9. Cost & Commercial Discipline Maintain healthy supply economics within the territory. Identify opportunities for cost optimisation without compromising fulfilment or customer experience. Monitor partner payout and service economics. Identify inefficient supply structures and redesign them where required. Balance availability, quality, fulfilment and cost.
10. Extensive Field Execution Spend a significant majority of time on the ground. Travel extensively across the assigned territory. Conduct regular market visits and partner meetings. Personally visit critical supply-gap locations. Conduct surprise partner visits and operational audits. Meet new aggregators and service providers continuously. Understand local market dynamics, competitor networks, pricing, availability, and partner behaviour. Be willing to travel anytime and anywhere when the business requires it.
11. Data & Performance Management Study daily operational dashboards and identify supply gaps. Convert data into specific field actions. Track territory-level KPIs and corrective actions. Review partner productivity and network health regularly. Use data to decide: o Where to onboard o Which partners to activate o Where additional supply is required o Which partners need intervention o Where supply needs to be replaced Provide regular performance insights to the Zonal Manager – Supply & Network.
12. Business Expansion Support Build supply readiness and new business opportunities. Work closely with Business and Operations teams to understand upcoming demand. Ensure the supply network is ready before business goes live. Scale the territory rapidly when business requirements increase.
Sujani
HR -TEAM
Contact : 9945987135
Pay: ₹60,000.00 - ₹81,332.19 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund
Work Location: In person
