Tidel Park Chennai Tamil Nadu Shift leader Jobs – 225 Open Jobs Today

Lead - Product Adoption (US Shift)
Freshworks —Chennai, Tamil Nadu
- ₹0 a year
- Full-time
- Analysis skills
- Team management
- Leadership
Quick apply
Business Development Executive (BDE)
Error Makes Clever —Chennai, Tamil Nadu
- ₹2,50,000 - ₹4,50,000 a year
- Full-time
- Sales
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
4d
Voice process Fresher
Coronis Ajuba —Chennai, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Full-time
- English
- Microsoft Office
- Analysis skills
Quick apply
1d
Salesforce Administrator
NTT Ltd —Chennai, Tamil Nadu
- Remote
- Salesforce
- Administrative experience
- Work from home
4d
Marketing Communications Executive, Cell Press
Elsevier —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Writing skills
- No experience needed
- Health insurance
- Paid time off
3d
IT Operations Administrator
Chatham Financial —Chennai, Tamil Nadu
- Full-time
- Scripting
- Communication skills
- Time management
13d
Senior Software Engineer - .NET Developer
CGI —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Quick apply
Customer Experience Executive
Equiniti —Chennai, Tamil Nadu
- Full-time
Ocean Customer Experience Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- Salesforce
- Microsoft Office
- Analysis skills
3d
Operations Manager, Last Mile, IN GSF (Amazon Now, Fresh, SSD)
ASSPL - Tamil Nadu —Chennai, Tamil Nadu
- Weekend availability
- Bachelor's degree
- Flexible schedule
Supply Chain Coordinator
Vestas —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Manager - Quality (HOCO)
TAG CORPORATION —Chennai, Tamil Nadu
- Management
- ERP systems
- Bachelor's degree
Quick apply
Spa Manager
Ode Spa —Chennai, Tamil Nadu
- Full-time
- Walk-in
- Communication skills
Housekeeping Manager
IBIS —Chennai, Tamil Nadu
- Full-time
- Hospitality
- Organisational skills
- Cleaning
Quick apply
Bioinformatician
Micro genomics India Pvt Ltd —Chetput, Chennai, Tamil Nadu
- Email
- Research
- Master's degree
- Linux
Quick apply
Transfer Agency, Associate 2
State Street —Chennai, Tamil Nadu
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
1h
Regional Sales Manager - Orthopedics
Sishya Meditech Pvt Ltd —Chennai, Tamil Nadu
- ₹16,088.54 - ₹58,605.60 a month
- Full-time
- CRM software
- Anatomy knowledge
- Management
- Paid time off
- Cell phone reimbursement
Quick apply
Fraud Ops Manager - C12 - PUNE
Citi —Chennai, Tamil Nadu
- Weekend availability
- PMP
- Bachelor's degree
- Agile
1d
National Sales Manager
Ingersoll Rand —Chennai, Tamil Nadu
- Up to 50% travel
- Salesforce
- English
Senior Group Manager - Operations - RTR
WNS Global Services —Chennai, Tamil Nadu
- Part-time
- Oracle
- Master's degree
- Analysis skills
Quick apply

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Lead - Product Adoption (US Shift)

Freshworks -
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹0 a year

Qualifications

Analysis skills
Team management
B2B Marketing
Leadership

Full job description

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

Lead a team of Adoption Specialists within our Adoption Advisory team - driving product adoption, increasing customer value, and reducing churn across Freshworks' scaled and digital customer segments.

About the Role

As Lead, Product Adoption, you will manage a team of Adoption Specialists focused on driving measurable adoption and retention outcomes for Freshworks' scaled and digital customer base. You are accountable for the strategy, execution, and results of a portfolio of adoption programs - from onboarding acceleration to feature enablement to churn intervention. You will partner with Customer Success leaders and Adoption Program Managers to make our scaled customer motion work at Freshworks' 75,000+ customer scale.

What You'll Lead

Adoption Strategy & Execution

Own the Adoption Advisory team’s roadmap and execution across the scaled and digital customer segments
Support adoption campaigns and programs - compelling webinars, Adoption Accelerator offerings, feature adoption plays, and health-based interventions
Maintain a reporting cadence for adoption performance, and be accountable for results
Partner with Product on release adoption plays that drive uptake of new features and capabilities

Team Leadership

Manage, coach, and develop a team of Adoption Specialists — owning hiring, performance, and career development
Set team priorities and delivery standards; remove blockers and ensure focus on the highest-impact work
Be the primary point of escalation between the Adoption team and cross-functional partners

Churn Reduction

Partner with our Customer Success team to identify at-risk customers in the scaled segment and design proactive interventions
Own the design and iteration of churn reduction plays targeted at digital and scaled customers
Partner with Operations to track and report on churn impact of adoption programs — retention lift, save rate, and NRR contribution

How Success is Measured

Product adoption rates across scaled and digital customer cohorts and customers your team advises (feature-level and portfolio-level)
Churn rate reduction attributed to adoption programs
Onboarding time-to-value for scaled and digital customers
Team performance: Adoption Specialist goal attainment and engagement

Qualifications

4+ years in customer success, customer adoption, or lifecycle marketing - B2B SaaS required
2+ years managing a team of adoption, CS, or lifecycle specialists
Proven track record supporting adoption programs for scaled or digital customer segments
Strong analytical instincts - comfortable defining KPIs, tracking progress against goals, and iterating based on data
Cross-functional partner - able to work effectively with Product, Marketing, CS, and Operations

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Quick apply

Refine Your Search

shift leader jobs in tidel park chennai tamil nadu

Lead - Product Adoption (US Shift)

Business Development Executive (BDE)

Voice process Fresher

Salesforce Administrator

Marketing Communications Executive, Cell Press

IT Operations Administrator

Senior Software Engineer - .NET Developer

Customer Experience Executive

Ocean Customer Experience Specialist

Operations Manager, Last Mile, IN GSF (Amazon Now, Fresh, SSD)

Supply Chain Coordinator

Manager - Quality (HOCO)

Spa Manager

Housekeeping Manager

Bioinformatician

Transfer Agency, Associate 2

Regional Sales Manager - Orthopedics

Fraud Ops Manager - C12 - PUNE

National Sales Manager

Senior Group Manager - Operations - RTR

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