Manikonda Hyderabad Telangana Customer support coordinator Jobs – 102 Open Jobs Today

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Sourceo —Hyderabad, Telangana
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- Marketing
- Data analysis skills
- Master's degree
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Roche —Hyderabad, Telangana
- Hybrid work
- Google Suite
- Doctoral degree
- English
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DAZN —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
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Sales Coordinator
Shivkan Business Services —Hyderabad, Telangana
- ₹20,000 - ₹33,000 a month
- Full-time
- Microsoft Excel
- Sales
- ERP systems
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Shift Manager
Cubic Corporation —Hyderabad, Telangana
- Weekend availability
- Computer Science
- Supervising experience
- Bachelor's degree
- Paid time off
Site Coordinator
Rashian Engineering Technologies —Hyderabad, Telangana
Manager Shared Services
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
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- Microsoft Excel
TA Program Specialist
Syneos - Clinical and Corporate - Prod —Hyderabad, Telangana
- Full-time
- B.Sc
- Microsoft Office
- Bachelor's degree
Service Advisor
Gravton Motors Private Limited —Kukatpally, Hyderabad, Telangana
- From ₹15,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Paid time off
Quick apply
Product Coodinator-3
Solenis —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Microsoft Office
- Commuter assistance
- Health insurance
Supervisor / Sr Supervisor
Aparna Constructions —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- AutoCAD
- Hospitality
Manager - Trade Promotion Management
PepsiCo —Hyderabad, Telangana
- Remote
- Sales
- Customer service
- Microsoft Office
Senior Analyst – US Sales & Use Tax Compliance
Enviri Global Service Centre —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Research
Quick apply
Sales Coordinator
Sagar Asia —Hyderabad, Telangana
- ₹20,000 a month
- Full-time
- Sales
- Conflict management
- Communication skills
- Food provided
GTLO - Product Management - Senior Analyst
Deloitte —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Front Office Receptionist
Revive Plus Multispecialty Hospital —Hyderabad, Telangana
- ₹15,000 - ₹20,000 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Quick apply
Sr. Manager, Aftermarket & Warranty
Nextpower —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Inventory management
- Engineering
CA Representative
Invesco —Hyderabad, Telangana
- Full-time
- Hybrid work
- Customer service
- Windows
- Finance
- Health insurance
Sales Coordinator – Hyderabad (Construction System BU)
ECMAS Group —Hyderabad, Telangana
- Full-time
- Sales
- B.Sc
- English

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Manager-Operations

Sourceo
Hyderabad, Telangana

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Job details

Full-time
1 day ago

Qualifications

Microsoft Powerpoint
Microsoft Word
ITIL Certification
Microsoft Excel
Incident management
PMP
BMC Remedy
English
Local language
Bachelor's degree
ITIL
MPLS
ServiceNow
Hindi
Communication skills

Full job description

About US

A Fortune 500 India company, Sify Technologies is India’s most comprehensive ICT service & solution provider. With Cloud at the core of our solutions portfolio, Sify is focussed on the changing ICT requirements of the emerging Digital economy and the resultant demands from large, mid and small-sized businesses.

Sify’s infrastructure comprising the largest MPLS network, 10 top-of-the-line Concurrently Manageable DCs, partnership with global technology majors, vast expertise in business transformation solutions modelled on the cloud make it the first choice of start-ups, incoming Enterprises and even large Enterprises on the verge of a revamp.

More than 10000 businesses across multiple verticals have taken advantage of our unassailable trinity of Data Centers, Networks and Security services and conduct their business seamlessly from more than 1600 cities in India. Internationally, Sify has presence across North America, the United Kingdom and Singapore.

Sify, https://www.sifytechnologies.com/, Sify Technologies and www.sifytechnologies.com are registered trademarks of Sify Technologies Limited.

Job Details

Job Description

Key Responsibilities

Incident Management

Act as the primary coordinator for all major incidents and escalations level.
Ensure accurate incident categorization, prioritization, and assignment in line with defined SLAs.
Coordinate between L1, L2, and L3 support teams and third-party vendors/OEMs for resolution.
Drive incident bridges and provide regular updates to stakeholders until closure.
Perform impact analysis and ensure incidents are resolved within agreed timelines.

Communication Escalation

Maintain timely and transparent communication with internal teams, customers, and management.
Escalate incidents to higher levels (L3/OEM/Management) as per escalation matrix.
Ensure proper documentation of incident progress, updates, and closure notes.

Process Compliance Reporting

Adhere strictly to ITIL-defined Incident Management process.
Ensure creation and submission of Incident Reports for all critical and recurring incidents.
Prepare and publish critical device health Parameters report.

Collaboration Continuous Improvement

Work closely with monitoring and operations teams to ensure swift incident resolution.
Identify process gaps and provide recommendations for improving incident handling efficiency.
Participate in service review meetings and present incident-related metrics.

Required Skills Competencies:

Strong understanding of ITIL Incident Management processes.
Hands-on technical expertise at L2 level in at least Networking domain
Excellent communication, coordination, and stakeholder management skills.
Ability to work under pressure during high-severity incidents.
Good analytical and problem-solving skills.
Knowledge of ticketing/ITSM tools (e.g., ServiceNow, Remedy, etc.).

Qualifications Experience:

Graduate in Engineering/Technology (preferred) or equivalent technical qualification.
ITIL Strategic or equivalent/ PMP certification.
Excellent knowledge in Microsoft Word, excel and PowerPoint
Minimum 5 years of relevant experience in Incident Management/NOC/IT Operations.
Prior experience in handling major incidents in BFSI or large-scale enterprise environments is an advantage.

Fluent in both spoken and written English. Should be able to understand and speak Hindi or any other local language

Skills

Incident / Change / Problem Mgmt

Industries

Bank Network Infrastructure

Apply

Manager-Operations - SIFY/7178/2026

Experience : 5 - 10 years

Notice Period : Immediate

Locations : Hyderabad, Telangana, India

Skills : Incident / Change / Problem Mgmt

Job Type : Not Mentioned

Posted:_7-Jul-2026 4:23 AM, Delivery-Network Digital Managed Services_Openings: 1 Job Applicants: 77

Apply

Job Description

Key Responsibilities

Incident Management

Act as the primary coordinator for all major incidents and escalations level.
Ensure accurate incident categorization, prioritization, and assignment in line with defined SLAs.
Coordinate between L1, L2, and L3 support teams and third-party vendors/OEMs for resolution.
Drive incident bridges and provide regular updates to stakeholders until closure.
Perform impact analysis and ensure incidents are resolved within agreed timelines.

Communication Escalation

Maintain timely and transparent communication with internal teams, customers, and management.
Escalate incidents to higher levels (L3/OEM/Management) as per escalation matrix.
Ensure proper documentation of incident progress, updates, and closure notes.

Process Compliance Reporting

Adhere strictly to ITIL-defined Incident Management process.
Ensure creation and submission of Incident Reports for all critical and recurring incidents.
Prepare and publish critical device health Parameters report.

Collaboration Continuous Improvement

Work closely with monitoring and operations teams to ensure swift incident resolution.
Identify process gaps and provide recommendations for improving incident handling efficiency.
Participate in service review meetings and present incident-related metrics.

Required Skills Competencies:

Strong understanding of ITIL Incident Management processes.
Hands-on technical expertise at L2 level in at least Networking domain
Excellent communication, coordination, and stakeholder management skills.
Ability to work under pressure during high-severity incidents.
Good analytical and problem-solving skills.
Knowledge of ticketing/ITSM tools (e.g., ServiceNow, Remedy, etc.).

Qualifications Experience:

Graduate in Engineering/Technology (preferred) or equivalent technical qualification.
ITIL Strategic or equivalent/ PMP certification.
Excellent knowledge in Microsoft Word, excel and PowerPoint
Minimum 5 years of relevant experience in Incident Management/NOC/IT Operations.
Prior experience in handling major incidents in BFSI or large-scale enterprise environments is an advantage.

Fluent in both spoken and written English. Should be able to understand and speak Hindi or any other local language

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customer support coordinator jobs in manikonda hyderabad telangana

Manager-Operations

Lead Insights - OTC

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CA Representative

Sales Coordinator – Hyderabad (Construction System BU)

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Job Details

Job Description

Key Responsibilities

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Manager-Operations - SIFY/7178/2026

Job Description

Key Responsibilities

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