Pune Maharashtra Customer service associate Jobs – 124 Open Jobs Today

Customer Support Specialist (Pune, India)
Spin Technology —Pune, Maharashtra
- Full-time
- Salesforce
- AI
- Communication skills
- Paid holidays
- Health insurance
Quick apply
2h
Associate, Customer Experience Reporting Specialist, Consumer Banking Group
DBS Bank —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Master's degree
- SQL
13d
Customer Care Executive
Credence Resource Management —Pune, Maharashtra
- ₹20,000 - ₹45,000 a month
- Full-time
- Customer service
- English
- Master's degree
- Health insurance
Quick apply
10d
Customer Service Executive - Network Operations & Support
Tata Communications —Pune, Maharashtra
- Full-time
- Bachelor's degree
- Computer networking
13d
Jr Customer Service Executive - Network Operations & Support
Tata Communications —Pune, Maharashtra
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
Customer Success Associate
Celoxis Technologies —Pune, Maharashtra
- Computer Science
- English
- Bachelor's degree
Customer Service Representative
Pavni Engineering Private Limited —Pimpri-Chinchwad, Maharashtra
- ₹21,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
2d
IT Customer Service Representative
Accenture —Pune, Maharashtra
- Full-time
- Customer service
- Windows
- Bachelor's degree
Specialist, Client Processing Representative II
The Bank of New York Mellon Corporation —Pune, Maharashtra
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
Customer Services Advisor
NTH TVS —Kondhwa, Pune, Maharashtra
- ₹18,000 - ₹30,000 a month
- Full-time
- Customer service
- English
- 12th Pass
Quick apply
6d
Process Associate – Customer Service (Spanish)
Cogneesol —Pune, Maharashtra
- Spanish
- Customer service
- Microsoft Office
Quick apply
14d
RCM Customer Service Agent
Veradigm —Pune, Maharashtra
- Full-time
- Customer service
- 12th Pass
- Bachelor's degree
9d
Customer Success Associate
ScanO —Pune, Maharashtra
- ₹18,000 - ₹24,000 a month
- Full-time
- Sales
- Business development
- In-person
Quick apply
Customer Service Representative
Ecospring Oversys Private Limited —Pimpri, Pune, Maharashtra
- ₹19,455.81 - ₹34,178.28 a month
- Full-time
- Sales
- Customer service
- Master's degree
Quick apply
Customer Service Representative
Kuksons Electronics Private Limited, Bhosari —Chinchwad, Pune, Maharashtra
- ₹19,367.20 - ₹34,156.46 a month
- Full-time
- In-person
- Communication skills
- Health insurance
- Cell phone reimbursement
Quick apply
Customer Service Representative
Anutej Group —Pimpri-Chinchwad, Maharashtra
- ₹21,000 - ₹28,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
6d
Customer Service Representative
Centre Of Well-being —Pune, Maharashtra
- ₹9,000 - ₹14,000 a month
- Part-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
Customer Service Associate
Nexus Software System —Pimpri-Chinchwad, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply
7d
Senior Customer Service Advisor
B.U. Bhandari Motors Pvt. Ltd —Pune, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Cell phone reimbursement
- Paid sick time
Quick apply
Sr. Customer Service Executive - Cloud & Security Network Operations & Support
Tata Communications —Pune, Maharashtra
- ₹600 a day
- Full-time
- Microsoft Office
12h

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Customer Support Specialist (Pune, India)

Spin Technology -
Pune, Maharashtra

Quick apply

Job details

Full-time
2 hours ago

Benefits

Paid holidays
Health insurance
Paid time off

Qualifications

Jira
Salesforce
Slack
Confluence
AI
Communication skills

Full job description

About Spin.AI

Spin.AI is a global SaaS security company based in Palo Alto, CA, protecting enterprises from SaaS ransomware, Shadow IT, non-compliance, data loss, and data leak disasters in the cloud.

SpinOne is an all-in-one SaaS data protection platform built for mission-critical applications such as Google Workspace, Microsoft 365, Salesforce, Slack, and Atlassian. We deliver the most innovative last line of cyber defense, along with SaaS data management and protection, for more than 1,500 organizations worldwide. Learn more at https://spin.ai/

About the Role

Spin.AI is looking for a Customer Support Specialist to help our customers get the most out of the SpinOne platform. You'll provide technical support by email and chat across the full breadth of what SpinOne protects: Google Workspace, Microsoft 365, Slack, Salesforce, and — following our acquisition of Revyz — Atlassian's Jira and Confluence.
We're especially interested in candidates coming from a Jira Service Management or Jira administration background. You already know how to run a queue, write a clear KB article, and keep a frustrated user calm while you work the problem. This role gives you the chance to bring that instinct to a security and data protection product, and to broaden it across four more SaaS ecosystems that a huge number of businesses run on every day.
You'll be one of the most direct lines our customers have to Spin.AI. Strong candidates are methodical troubleshooters, clear writers, and comfortable de-escalating a tense conversation without losing the thread of the actual technical issue.

What You'll Do:

Provide technical support to customers via email and chat
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues spanning Google Workspace, Microsoft 365, Slack, Salesforce, and Atlassian (Jira, Confluence) environments
Follow standard procedures for escalating unresolved issues to the appropriate internal teams
Provide prompt, accurate feedback to customers and set realistic expectations on resolution
Ensure proper recording and closure of all issues in the ticketing system
Prepare accurate and timely reports on ticket volume, resolution time, and recurring issues
Document knowledge in the form of knowledge base tech notes and articles
Participate in improving the product FAQ and knowledge base, particularly as Revyz/Atlassian coverage matures
Work closely with the engineering team on unresolved or recurring issues, and help translate Jira/Atlassian-specific behavior for teams less familiar with that ecosystem

What We're Looking For:

Hands-on experience administering Jira and/or Jira Service Management — you understand permission schemes, workflows, automation rules, and how admins actually use the product day to day
Experience with technical support, customer success, or a similar customer-facing role
Comfort with knowledge base tools, ticketing systems, and basic escalation workflows
Strong written communication skills — you can explain a technical concept clearly to a frustrated user without over-simplifying it
Willingness to build working knowledge of Google Workspace, Microsoft 365, Slack, and Salesforce administration alongside your existing Atlassian expertise
Skilled at de-escalation — you can keep a tense conversation productive and focused on resolution

Certifications That Strengthen Your Application:

You don't need to hold all — or any — of these to apply, but the following credentials map closely to the work and are a strong signal of fit:

ACP-120: Atlassian Certified Jira Administrator for Cloud — the closest match to this role; covers Jira Cloud configuration, permissions, workflows, and automation
ACP-620: Atlassian Certified Confluence Administrator for Cloud, or equivalent Confluence admin experience
Atlassian Certified Organization Administrator (Cloud Organization Admin), for candidates who've worked at the org/Atlassian Access level

Nice to Have:

Prior exposure to SaaS backup, recovery, or data protection concepts
Experience supporting more than one of Google Workspace, Microsoft 365, Slack, or Salesforce in addition to Atlassian
Experience writing technical documentation or how-to content

Benefits:

PTO
Paid Holidays
Health Insurance
Dental Insurance
Vision Insurance
Employee Wellness Program
Great opportunity to work with amazing people

Why Spin.AI?

Inc. 5000 list for 2026! \uD83D\uDE80
- Overall Ranking: #3,309
- Industry Ranking: #107
- Metro Ranking: #114
- State Ranking: #463
Forbes Named Spin.AI One of America's Best Startup Employers THREE Years in a Row (2024- 2026)
Work in a fast-moving, high-impact cybersecurity company recognized by Gartner, Forrester, and G2.
Collaborative, transparent culture – your ideas and experiments matter.
Direct impact: your work translates into real business growth and visibility.
Growth opportunities and performance-based rewards.

Why join Spin.AI?

This is an incredible opportunity to join a fast-paced team with high growth potential to become a new unicorn or decacorn within the next few years.

Dream team of highly motivated and talented people, ambitious goals and challenges that require high analytical, management and communication skills.

EEO Statement

Equal Opportunity Employer

Spin.AI is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO is the Law poster and its supplement.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please contact our HR Manager, Shushan Akopian via [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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customer service associate jobs in pune maharashtra

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About the Role

What You'll Do:

What We're Looking For:

Certifications That Strengthen Your Application:

Nice to Have:

Benefits:

Why Spin.AI?

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