Nariman Point Mumbai Maharashtra Customer success manager Jobs – 95 Open Jobs Today

Technical Customer Success Account Manager
Microsoft —Mumbai, Maharashtra
- Full-time
- Azure
- Master's degree
- AWS
IT Sales / SaaS Sales
GoTrust —Mumbai District, Maharashtra
- ₹9,955.36 - ₹30,991.92 a month
- Full-time
- Sales
- Salesforce
- Master's degree
Quick apply
Associate Manager, Data Operations
Anaplan —Mumbai Suburban District, Maharashtra
- Email
- Microsoft Excel
- Management
- Computer Science
- Flexible schedule
Quick apply
Manager - Service Delivery & Management
Tata Communications —Mumbai, Maharashtra
- Full-time
- Azure
- PMP
- Engineering
HRBP
Harris Computer Systems —Vikroli, Mumbai, Maharashtra
- Full-time
- Master's degree
- Human resources
- Business Administration
- Health insurance
- Paid time off
Demand Generation Manager
SMARTe Inc —Vashi, Navi Mumbai, Maharashtra
- Full-time
- Marketing
- Master's degree
- Business development
Relationship Manager
Vashi Integrated —Turbhe, Mumbai, Maharashtra
- CRM software
- Sales
- Engineering
Quick apply
IN_Associate_Manufacturing Sales_Advisory Corporate_Advisory_Mumbai
PwC —Shivaji Park, Mumbai, Maharashtra
- Full-time
- Engineering
- Master's degree
- Business development
Key Account Manager
Lite Technology Pvt. Ltd —Vile Parle, Mumbai, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Sales
- Business development
Quick apply
6d
Assistant Sales Manager
HomeBazaar.com —Vashi, Navi Mumbai, Maharashtra
- ₹2,00,000 - ₹7,00,000 a year
- Full-time
- Business development
Senior Manager - Emerging Sales (Chennai)
TransUnion —Mumbai, Maharashtra
- Full-time
- Sales
- Master's degree
- Business development
GenAI Product Lead, EMAP
Experian —Mumbai, Maharashtra
- Full-time
- Hybrid work
- AI
- Health insurance
- Life insurance
Quick apply
Corporate Agency Manager - Key Alliances
HDFC Life —Nagaon, Maharashtra
- ₹3,15,000 a year
- Sales
- Communication skills
Customer Success Engineer
Palo Alto Networks —Mumbai, Maharashtra
- Full-time
- Azure
- Computer Science
- Windows
Regional Sales Manager
Thales —Mumbai Suburban District, Maharashtra
- Full-time
- Leadership
- Communication skills
- Analytics
Services Account Manager
Microsoft —Mumbai, Maharashtra
- Full-time
- Sales
- Bachelor's degree
- AI
9d
Strategic Account Manager
Eventus Techsol —Sanpada, Navi Mumbai, Maharashtra
- Email
- Salesforce
- Analysis skills
- Communication skills
Data Analyst - Contact Center
TransUnion —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Program Director
IRIS Business Services —Turbhe, Mumbai, Maharashtra
- Full-time
- Finance
- Master's degree
- Administrative experience
Technical Project Manager
Fleet Management —Andheri, Mumbai, Maharashtra
- Azure
- PMP
- English

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Technical Customer Success Account Manager

Microsoft -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Azure
Google Cloud Platform
Master's degree
AWS
Bachelor's degree
Relationship management
AI
Communication skills

Full job description

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?

As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.

In line with our Flexible Work approach, for roles at Microsoft Germany, we recommend spending at least two days per week in the office or at the customer site.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
You will align with the account team to link Customer Success Plans with account plan priorities and develop bookable programs of work.
Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
You will serve as the Consumption and Usage Manager and, among other duties, will be responsible meeting consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage
Understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.

Qualifications

Accelerating Consumption Usage and ExcellenceLeading and influencing the consumption and usage portfolio with customer leaders and stakeholders. Orchestrating delivery teams to de-risk and accelerate consumption and usage that resonate with customer realized value and desired outcomes.

Bachelor’s Degree with 10+ years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio managementOR Master’s Degree in a related field and 8+ years of relevant experienceMinimum 5+ years of relevant work experience within the customer’s industry.Proven track record leading complex technology programs with enterprise customers.Strong understanding of Microsoft Cloud solutions (Azure, M365, Security, Data & AI) or equivalent cloud platforms (e.g., AWS, Google Cloud).Demonstrated experience in project or program management, service delivery, and stakeholder engagement.Excellent executive communication and relationship management skills, with the ability to influence and build trust across business and technical audiences.

Preferred Qualifications:Microsoft or equivalent certifications in relevant technologies (e.g., Azure, Microsoft 365, AWS).Experience working in or with large enterprise organizations across industries.Background in consulting or professional services delivery.Experience operating in a matrixed, fast-paced, and global environment.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

customer success manager jobs in nariman point mumbai maharashtra

Technical Customer Success Account Manager

IT Sales / SaaS Sales

Associate Manager, Data Operations

Manager - Service Delivery & Management

HRBP

Demand Generation Manager

Relationship Manager

IN_Associate_Manufacturing Sales_Advisory Corporate_Advisory_Mumbai

Key Account Manager

Assistant Sales Manager

Senior Manager - Emerging Sales (Chennai)

GenAI Product Lead, EMAP

Corporate Agency Manager - Key Alliances

Customer Success Engineer

Regional Sales Manager

Services Account Manager

Strategic Account Manager

Data Analyst - Contact Center

Program Director

Technical Project Manager

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