Bengaluru Karnataka Automation technician Jobs – 144 Open Jobs Today

L2 Technical Support Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹8,00,000 - ₹14,00,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- English
Quick apply
8d
Design & Engineering (SCADA)
CleanMax —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Production Support Trainee
Confio Technologies —Bengaluru, Karnataka
- Full-time
- English
- Electrical experience
- Bachelor's degree
Quick apply
14d
Lab Technician
onsemi —Bengaluru, Karnataka
- Microsoft Office
- Assembly
- Analysis skills
Maintenance Technician
PVR INOX Limited —Konanakunte, Bengaluru, Karnataka
- ₹17,000 - ₹25,000 a month
- Full-time
- Schematics
- B.Sc
- Electrical experience
- Health insurance
- Food provided
Quick apply
9d
Mainframe Web Server Support Administrator
Kyndryl —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Scripting
- Linux
Project Engineer - Process Power Manager
Sourceo —Bengaluru, Karnataka
- Online application
- Bachelor's degree
- Travel
2d
Engineer II, Product Testing Engineer
Schneider Electric —Bengaluru, Karnataka
- Online application
- English
- Analysis skills
Junior QA Engineer
Trawex —Bengaluru, Karnataka
- Computer Science
- B.Sc
- Master's degree
Technician II - Electrical - UGV
Newspace —Bengaluru, Karnataka
- Schematics
- Electrical experience
- Diploma
Quick apply
Electrical Technician - Wiring, Soldering & PCB Assembly
Origin —Bengaluru, Karnataka
- Full-time
- Schematics
- Assembly
- Diploma
Quick apply
8d
Operations & Strategy Manager
Essencials —HSR Layout, Bengaluru, Karnataka
- ₹50,000 - ₹75,000 a month
- Full-time
- Microsoft Excel
- Business development
- Analysis skills
- Paid time off
- Flexible schedule
Quick apply
SUPV QLTY & RELIABILITY ENGINEERING
TE Connectivity —Bengaluru, Karnataka
- Laboratory experience
- Master's degree
- Electrical experience
Java Back End Developer
Driivz —Bengaluru, Karnataka
- Java
AI Change Manager
WSP —Bengaluru, Karnataka
- Hybrid work
- Analysis skills
- Agile
- AI
Lead Manufacturing Process Engineer – AME & Testing
GE HEALTHCARE —Bengaluru, Karnataka
- Master's degree
- Assembly
- Bachelor's degree
1d
Mainframe Automation Senior SME
Kyndryl —Bengaluru, Karnataka
- Full-time
- Scripting
1d
Engineer I / Senior Technician I, Electromechanics / Mechanical Design
Schneider Electric —Bengaluru, Karnataka
- Online application
- CAD
- English
- Assembly
10d
ECAD Technician 2
Dexcom —Bengaluru, Karnataka
- Full-time
- Doctoral degree
- Master's degree
- Electrical experience
Sr Python Automation Test Engineer - SDET
Invenco by GVR —Bengaluru, Karnataka
- Azure
- Java
- AWS

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L2 Technical Support Analyst

Zebulon Consulting
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹8,00,000 - ₹14,00,000 a year
8 days ago

Qualifications

Jira
BCS
Microsoft Excel
Computer Science
Slack
English
Technical support
Microsoft Office
SQL
Bachelor's degree
Zendesk
Confluence
REST
Computer Information Systems
SharePoint
APIs
Customer support
Application support
SaaS
Requirements gathering
Communication skills
Information Technology

Full job description

Job Summary

We are looking for an experienced L2 Technical Support Analyst to provide advanced technical and application support for enterprise SaaS products for our client. The ideal candidate should have 4+ years of experience in Technical Support, Application Support, Product Support, SaaS Support, or Implementation Support, along with strong troubleshooting abilities, excellent communication skills, and hands-on experience managing support tickets in a fast-paced environment.

This role involves investigating and resolving complex technical issues, performing root cause analysis, collaborating with cross-functional teams, documenting solutions, and ensuring timely resolution while maintaining high customer satisfaction and SLA compliance.

Key Responsibilities

Receive, triage, and manage technical support tickets through Zendesk for enterprise products, including APIs, EasyPay, FSM, Data Direct, and related platform services.
Monitor assigned support queues, prioritize inbound requests, and provide timely updates to customers and internal stakeholders.
Troubleshoot customer-reported issues using product documentation, API documentation, system logs, support history, and internal knowledge resources.
Perform initial investigation and root cause analysis to determine whether issues are customer-side, configuration-related, product-related, integration-related, or require escalation.
Communicate directly with customers via email and virtual meetings to clarify issues, provide status updates, explain next steps, and guide them toward resolution.
Advise customers and internal teams on product updates, known issues, configuration changes, process improvements, and recommended troubleshooting steps.
Collaborate with Support, Professional Services, Customer Success, Product, Engineering, and Management teams to resolve complex or recurring issues.
Escalate product defects, recurring issues, and system failures to Engineering or Product teams with complete documentation, supporting evidence, business impact, and reproduction steps.
Build, maintain, and improve internal knowledge articles, troubleshooting guides, support playbooks, and process documentation.
Identify trends and recurring issues across APIs, EasyPay, FSM, Data Direct, and other supported products to recommend process improvements.
Document issue details, customer communications, root cause analysis, resolution steps, and escalation history within Zendesk, Jira, Confluence, and related systems.
Meet SLA response and resolution targets while managing multiple support cases simultaneously.
Recommend preventive actions, automation opportunities, documentation improvements, and operational enhancements to reduce repeat incidents.

Skills & Qualifications

Bachelor's degree in Computer Science, Information Technology, Computer Information Systems, or a related field.
Minimum 4+ years of experience in Customer-Facing Technical Support, L2 Technical Support, SaaS Support, Application Support, Implementation Support, or Product Support.
Strong understanding of SaaS products, API documentation, technical troubleshooting workflows, customer support operations, and escalation management.
Experience using Zendesk or similar ticketing platforms to manage support tickets, SLAs, and customer communications.
Ability to troubleshoot API CRUD operations, payment workflows, FSM activities, reporting, data delivery, user access, configurations, file processing, and system behavior.
Excellent verbal and written communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
Experience conducting customer meetings, gathering requirements, explaining technical findings, and driving issues toward resolution.
Strong documentation skills with experience creating knowledge base articles, troubleshooting guides, escalation summaries, and technical documentation.
Analytical mindset with the ability to identify recurring issues, trends, and process improvement opportunities.
Ability to prioritize and manage multiple support cases in a fast-paced environment.
Strong collaboration skills with cross-functional teams.

Preferred Technical Skills

Zendesk
Jira
Confluence
Slack
Microsoft Teams
Microsoft Office Suite
SharePoint
Microsoft Excel
Support Monitoring Tools
Product Documentation & Internal Knowledge Bases
APIs and REST-based Integrations

What We Offer

Competitive salary of ₹8,00,000 – ₹14,00,000 per year.
Opportunity to work with enterprise SaaS applications and global customers.
Exposure to modern support technologies and API-driven platforms.
Professional learning and career growth opportunities.
Collaborative, technology-focused, and supportive work environment.

Job Type: Full-time
Location: Bengaluru, Karnataka
Experience: 4+ Years
Work Location: Hybrid
Shift: 5:30 PM – 5:30 AM IST (Sunday + 1 Rotational Weekday)

Pay: ₹800,000.00 - ₹1,400,000.00 per year

Application Question(s):

Do you have experience in voice or phone-based technical support?
Have you supported US-based clients or customers?
Are you comfortable working in the required US shift?
Are you comfortable communicating with technicians and customers in the US over calls?
Do you have experience supporting SaaS products?
Do you have experience using Postman or API documentation for troubleshooting?
Do you have hands-on experience writing or using SQL queries?
Do you have experience troubleshooting issues and escalating technical cases to Engineering teams?

Work Location: In person

Quick apply

Refine Your Search

automation technician jobs in bengaluru karnataka

L2 Technical Support Analyst

Design & Engineering (SCADA)

Production Support Trainee

Lab Technician

Maintenance Technician

Mainframe Web Server Support Administrator

Project Engineer - Process Power Manager

Engineer II, Product Testing Engineer

Junior QA Engineer

Technician II - Electrical - UGV

Electrical Technician - Wiring, Soldering & PCB Assembly

Operations & Strategy Manager

SUPV QLTY & RELIABILITY ENGINEERING

Java Back End Developer

AI Change Manager

Lead Manufacturing Process Engineer – AME & Testing

Mainframe Automation Senior SME

Engineer I / Senior Technician I, Electromechanics / Mechanical Design

ECAD Technician 2

Sr Python Automation Test Engineer - SDET

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