Maharashtra Quality assurance assistant Jobs – 114 Open Jobs Today

Team Lead - Customer Support
ODeX India Solutions Pvt. Ltd. —Vikhroli, Mumbai, Maharashtra
- ₹35,000 - ₹40,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Health insurance
Quick apply
2h
Team Leader Customer Excellence
ODeX —Mumbai, Maharashtra
- English
- Communication skills
- Analytics
Sr. Coordinator- Assessment QA
Shri Vile Parle Kelavani Mandal —Mumbai, Maharashtra
- Microsoft Excel
- Master's degree
- Education
9d
Senior Production engineer
Prask mechatronics Pvt.Ltd. —Bhosari, Pune, Maharashtra
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Bachelor's degree
- Human resources
- In-person
- Paid sick time
Quick apply
Corporate Credit Underwriting – Assistant Vice President
Citi —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
Consultant - Internal Audit
KPMG —Mumbai, Maharashtra
- Full-time
- Travel
Production Merchandiser - Assistant Manager
Sangam Dresses Pvt Ltd —Kalyan, Maharashtra
- ₹40,000 - ₹60,000 a month
- Full-time
- Microsoft Excel
- Merchandising
- Bachelor's degree
- Paid time off
- Paid sick time
Quick apply
Assistant Manager - IE
Mahindra & Mahindra Ltd —Chakan, Pune, Maharashtra
- Bachelor's degree
Principal Software Quality Assurance Engineer
Cerence —Hinjewadi, Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- Master's degree
Assistant Procurement Manager
Calderys —Nagpur, Maharashtra
- Full-time
- Oracle
- Engineering
- ERP systems
Assistant Manager - Assurance - National - ASU - FAAS - Financial&AccountingAdv - Mumbai, Bangalore
EY —Mumbai, Maharashtra
- Analysis skills
- Agile
- Communication skills
Assistant Manager / Manager – Purchase & Procurement
Tembo Global Industries —Thane District, Maharashtra
- ₹6,00,000 - ₹7,50,000 a year
- Full-time
- Microsoft Excel
- Master's degree
- Bachelor's degree
Quick apply
Assistant Registrar (Accreditation & Compliance)
Shri Vile Parle Kelavani Mandal —Mumbai, Maharashtra
- Microsoft Excel
- Master's degree
- Administrative experience
Laboratory Assistant
Bayberry pharmaceuticals pvt LTD —Pimpri-Chinchwad, Maharashtra
- ₹9,117.33 - ₹28,150.49 a month
- Full-time
- Laboratory experience
- Analysis skills
- Quality control
Quick apply
Product Development Manager - Tieto Caretech (m/f/d)
Tieto —Pune, Maharashtra
- Full-time
- Hybrid work
- Management
- Java
- Master's degree
Quick apply
Senior Business Systems Analyst - Product Owner
Wolters Kluwer —Pune, Maharashtra
- Full-time
- Computer Science
- Sales
- Master's degree
1d
QA Lead — iTakeControl
Red Nucleus —Pune, Maharashtra
- Full-time
- Hybrid work
- Management
- Computer Science
- Master's degree
- Paid time off
Product Development Manager - Tieto Caretech (m/f/d)
Tietoevry —Pune, Maharashtra
- Full-time
- Hybrid work
- Management
- Java
- Master's degree
Principal Auditor – APAC & MEA Fungible Audit Team
Deutsche Bank —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Health insurance
Sr. GM/ AVP – Asset Management (Renewable Energy – Solar & Wind)
Sunshine Workforce Solutions —Unknown, Maharashtra
- ₹90,00,000 - ₹95,00,000 a year
- Full-time
- Electrical experience
- Bachelor's degree
- Machine learning
Quick apply

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Team Lead - Customer Support

ODeX India Solutions Pvt. Ltd. -
Vikhroli, Mumbai, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹35,000 - ₹40,000 a month
2 hours ago

Benefits

Provident Fund
Leave encashment
Health insurance

Qualifications

Marathi
English
Quality assurance
Bachelor's degree
Hindi
Document management systems

Full job description

Dear Folks,

We have an urgent opening for the position of Team Leader at ODeX India Solutions Pvt Ltd.

Job Title: Team Leader – Support and CRM

Reporting to: Assistant Manager

Division/Department: Support & CRM

Location: Mumbai (HO)

Experience: 2-4 Yrs

Education: Graduation

Language: English, Hindi, Marathi

Job Responsibilities:

1. Team Management:

· Lead a team of support staff, including assigning tasks, monitoring workloads, and ensuring the timely completion of tasks.

· Provide guidance, training, and mentorship to team members to enhance their skills and professional development.

· Conduct regular performance evaluations and provide feedback to team members, recognizing achievements and addressing areas for improvement.

· Positive and collaborative team culture, promoting teamwork, morale, and a customer-centric approach.

2. Issue Resolution:

· Ensure prompt and accurate resolution of customer problems, escalating complex issues when necessary.

· Monitor and analyze customer feedback to identify recurring issues and develop strategies for improvement.

· Maintain a high level of customer satisfaction by delivering excellent support services and managing customer expectations.

3. Process Improvement:

· Continuously evaluate existing support processes and workflows to identify areas for improvement.

· Streamline support procedures to enhance efficiency, reduce response times, and increase customer satisfaction.

· Collaborate with other departments, such as product, development or quality assurance, to address recurring customer issues and drive improvements in products or services.

· Implement appropriate tools and technologies to automate support processes and enhance productivity.

4. Knowledge Management:

· Develop and maintain a comprehensive knowledge base or documentation system to ensure accurate and up-to-date information for the support team.

· Provide training and resources to team members to enhance their product/service knowledge and troubleshooting abilities.

· Identify knowledge gaps and work with relevant authorities to fill those gaps through training programs or resource development.

5. Reporting and Analytics:

· Collect and analyze support-related data, such as ticket volumes, response times, resolution rates, and customer feedback.

· Prepare regular reports and metrics to track team performance, identify trends, and provide insights to management.

· Utilize data-driven insights to make informed decisions, optimize resource allocation, and improve overall support operations.

6. Team Building and Team Retention:

· To possess strong team-building skills.

· To foster collaboration, promote a sense of unity and camaraderie within the team, and leverage individual strengths to create a high-performing team.

· To build/promote a sense of unity and mutual understanding within the team and should be good at retention of any team member if needed.

7. Collaboration:

· Collaborate with other departments, such as sales, marketing, or product teams, to share customer insights and contribute to product/service enhancements.

· Connect on regular basis with other team leaders or managers to ensure seamless coordination, knowledge sharing, and alignment of goals.

· Effectively communicate updates, changes, and best practices to the support team, ensuring clear and consistent messaging.

8. Emotional Intelligence and Decision Making:

· To empathize team members, create positive work environment and supportive environment.

· To analyze information, consider various perspectives, evaluate risks, and make sound decisions in a timely manner.

9. Adaptability and Time Management:

· Should be open to change, able to adjust plans and strategies as needed, and support team members in navigating transitions.

· Should be able to allocate resources efficiently and manage their own time as well as that of the team members.

10. Grievances Handling:

· Should be an active listener and able to create an open communication environment ensuring that team members know they can approach the team leader with any issues they may have.

· Offer support to the team member raising the grievance, ensuring they feel heard/understood and determine appropriate actions based on the findings of the investigation and the nature of the grievance.

· If necessary, should be able to escalate the matter to higher management or HR, following established protocols and procedures very diligently.

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

Health insurance
Leave encashment
Provident Fund

Education:

Bachelor's (Preferred)

Experience:

Team Leader : 2 years (Required)

Work Location: In person

Quick apply

Refine Your Search

quality assurance assistant jobs in maharashtra

Team Lead - Customer Support

Team Leader Customer Excellence

Sr. Coordinator- Assessment QA

Senior Production engineer

Corporate Credit Underwriting – Assistant Vice President

Consultant - Internal Audit

Production Merchandiser - Assistant Manager

Assistant Manager - IE

Principal Software Quality Assurance Engineer

Assistant Procurement Manager

Assistant Manager - Assurance - National - ASU - FAAS - Financial&AccountingAdv - Mumbai, Bangalore

Assistant Manager / Manager – Purchase & Procurement

Assistant Registrar (Accreditation & Compliance)

Laboratory Assistant

Product Development Manager - Tieto Caretech (m/f/d)

Senior Business Systems Analyst - Product Owner

QA Lead — iTakeControl

Product Development Manager - Tieto Caretech (m/f/d)

Principal Auditor – APAC & MEA Fungible Audit Team

Sr. GM/ AVP – Asset Management (Renewable Energy – Solar & Wind)

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