Hinjewadi Pune Maharashtra Resources administrator Jobs – 121 Open Jobs Today

Administrator - Program & Project Management
HCLTech —Pune, Maharashtra
- PMP
- Microsoft Office
- Analysis skills
9d
System Administrator
CTI GLOBAL RESOURCES PRIVATE LIMITED —Pune, Maharashtra
- Microsoft Access
- Software troubleshooting
- Customer service
Quick apply
11h
Timecard and Expense Administrator
ACA Group —Pune, Maharashtra
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Paid sick time
1d
Associate - TAC
ZS —Pune, Maharashtra
- Online application
- Microsoft Outlook
- Software troubleshooting
- Customer service
- Work from home
1d
Developer - Application Development 5B
Genpact India Pvt. Ltd. —Pune, Maharashtra
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
Quick apply
16h
Senior Administrator - Thycotic Privilege Manager, Azure Active Directory
HCLTech —Pune, Maharashtra
- Microsoft Access
- Azure
- Computer Science
1d
Support Lead
HCLTech —Pune, Maharashtra
- Oracle
- Databases
- SQL
7d
Senior Manager, Customer Experience
QAD, Inc. —Pune, Maharashtra
- Full-time
- Hybrid work
- Management
- ERP systems
- Windows
Quick apply
Salesforce Techno Functional
PTS Consulting Services —Pune, Maharashtra
- Full-time
- Computer Science
- Salesforce
- Bachelor's degree
7d
Digital Solutions - NetSuite - Manager (Inventory & Manufacturing) (Location: India)
Connor Group —Pune, Maharashtra
- Full-time
- Computer Science
- ERP systems
- Master's degree
Senior Salesforce Cloud Administrator
ZS —Pune, Maharashtra
- Online application
- Software troubleshooting
- Salesforce
- DevOps
- Health insurance
- Work from home
Linux System Administrator L2 L3
KPIT Technologies GmbH —Pune, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Azure Administrator
Apex Group —Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- Windows
Vice President / Database Administration Manager
AllianceBernstein —Pune, Maharashtra
- Full-time
- Azure
- Oracle
- Computer Science
Technology Support Engineer
Accenture —Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- Java
Senior Financial Analyst - 2nd Shift OR 3rd shift
Quorum Software —Pune, Maharashtra
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- B.Sc
7d
Salesforce Developer (Hybrid Work Model)
Quorum Business Solutions —Pune, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- Sales
- Salesforce
SAP Basis Administration- VOIS
Vodafone —Pune, Maharashtra
- Full-time
- Azure
- Engineering
- Analysis skills
Senior Financial Analyst - 2nd Shift OR 3rd shift
Quorum Business Solutions —Pune, Maharashtra
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- B.Sc
7d
EDI Axway Support Specialist
Cencora —Pune, Maharashtra
- Full-time
- Oracle
- Computer Science
- Software troubleshooting

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Administrator - Program & Project Management

HCLTech -
Pune, Maharashtra

Apply Now

Job details

9 days ago

Qualifications

ITIL Certification
PMP
Procurement
Microsoft Office
Analysis skills
Project management
Supply chain management
Root cause analysis
Communication skills

Full job description

Pune, Maharashtra
Job Summary
The Project Executive in Support & Operations plays a critical role in ensuring exceptional customer service and operational efficiency. This position is responsible for independently resolving service tickets, providing on-call support, and conducting root cause analyses to enhance customer satisfaction while adhering to quality standards and regulatory requirements.
Key Responsibilities
1. Ensure adherence to quality standards, regulatory requirements, and company policies while managing support operations and project execution.
2. Provide effective on-call support for escalated issues, conducting thorough root cause analyses to identify and resolve underlying problems.
3. Manage knowledge base updates and contribute to value-adding activities, including training new team members and coaching analysts to improve team performance.
4. Independently resolve service tickets within the agreed Service Level Agreements (SLA) for ticket volume and response time, ensuring timely resolutions.
5. Foster a positive customer experience by aiming for First Call Resolution and minimizing rejected resolutions or reopened cases, thereby enhancing overall customer satisfaction (CSAT).
6. Strong understanding of project management principles and methodologies in a support context.
7. Proficiency in DMO tools and technologies for effective ticket management and operational support.
8. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
9. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
10. Involve in customer financial deliverables & operational hygiene including onboarding & Offboarding, Life cycle management of Projects/Customer.
11. Enabling Internal and external financial audits conducted on the module including historical cases.
Skill Requirements
1. Strong understanding of project management principles and methodologies in a support context.
2. Proficiency in DMO tools and technologies for effective ticket management and operational support.
3. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
4. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
5. Resource Management System to perform allocation & Delimitation of resources.
6. Recruitment Requisition tools & Process.
7. Proficiency Required in Procurement process such as Lifecycle management of a Project, Customer Onboarding & Offboarding, Billing management Systems & process, Customer service best practices and commitment to exceptional delivery.
8. Basic is needed in MIS reporting, Audit & quality management, Stakeholder & SLA Management.
9. Understand the contracting terminology for Field Services in the IT Infra domain.

Other Requirements
1. Optional But Valuable Certifications: Project Management Professional (Pmp), Itil Foundation, Or Similar.
2. MS Office knowledge
3. Excellent Communication Skill & Analytical skills
4. Understanding of current IT Project Methodologies
5. Supply Chain management function for an IT Infrastructure services Provider Company
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Refine Your Search

resources administrator jobs in hinjewadi pune maharashtra

Administrator - Program & Project Management

System Administrator

Timecard and Expense Administrator

Associate - TAC

Developer - Application Development 5B

Senior Administrator - Thycotic Privilege Manager, Azure Active Directory

Support Lead

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Salesforce Techno Functional

Digital Solutions - NetSuite - Manager (Inventory & Manufacturing) (Location: India)

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Technology Support Engineer

Senior Financial Analyst - 2nd Shift OR 3rd shift

Salesforce Developer (Hybrid Work Model)

SAP Basis Administration- VOIS

Senior Financial Analyst - 2nd Shift OR 3rd shift

EDI Axway Support Specialist

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