Gurugram Haryana Customer support coordinator Jobs – 117 Open Jobs Today

Service Coordinator
Locus Fire & Security India Pvt Ltd —Gurugram, Haryana
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Software troubleshooting
- English
Quick apply
12h
Deputy Manager - Supply Chain Planning
Louis Dreyfus Company —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Data analysis skills
- Master's degree
Quick apply
Sponser Billing Coordinator
ApplyBoard —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
Coordinator, Shared Services
MongoDB —Gurugram, Haryana
- Azure
- AWS
- Data entry
1:1 Mentorship Program Lead
Indigo Research —Gurugram, Haryana
- Remote
- Management
- English
- Research
14d
Subject Matter Expert
Louis Dreyfus Company —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Data analysis skills
- Master's degree
Quick apply
Academic Coordinator GoGlobalWays | Janakpuri, New Delhi
GoGlobalWays —Janakpuri, Delhi, Delhi
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Quick apply
7d
Process Coordinator
Sprinpak Manufacturing LLP —Manesar, Gurugram, Haryana
- ₹22,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- Quality control
- Health insurance
Quick apply
Proposal Associate
Jacobs —Gurugram, Haryana
- Salesforce
- Engineering
- Windows
5d
CEO's Office
Lenskart —Gurugram, Haryana
- Full-time
- Master's degree
- AI
- MBA
Quick apply
Sr. Business Analyst
Sprinklr —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Engineering
- Finance
- Paid time off
Office Coordinator
CJ konsultants —Kotla Mubarakpur, Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Finance Coordinator
Keysight Technologies, Inc. —Gurugram, Haryana
- Part-time
- Remote
- Oracle
- Finance
- Bachelor's degree
Lead Platinum Support Account Manager
Sprinklr —Gurugram, Haryana
- Weekend availability
- Salesforce
- English
- Analysis skills
- Paid time off
8d
WHS Manager, AMXL WHS
ASSPL - Delhi - C76 —Gurugram, Haryana
- Full-time
- Microsoft Office
- Bachelor's degree
- Manufacturing
11d
Sales Coordinator
NEEMAN SEATING SOLUTION PRIVATE LIMITED —Manesar, Haryana
- ₹11,532.08 - ₹31,318.16 a month
- Full-time
- Microsoft Powerpoint
- CRM software
- Sales
- Cell phone reimbursement
Quick apply
4d
Support Platform Administrator
Sprinklr —Gurugram, Haryana
- Full-time
- Computer Science
- Bachelor's degree
- APIs
- Paid time off
Executive assistant
Facadewala —Sultanpur, Delhi, Delhi
- ₹15,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- English
Quick apply
Medical Tourism Coordinator / Admin Assistant
Medi Health India Private Limited —Gurugram, Haryana
- ₹15,000 - ₹25,000 a month
- Full-time
- Customer service
- Microsoft Office
- 12th Pass
- Health insurance
Quick apply
6d
Front Office Assistant/ Customer Service Executive
Manu Tiling —Vikaspuri, Delhi, Delhi
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
3d

I want to receive the latest job alerts for customer support coordinator in gurugram haryana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support coordinator jobs near gurugram haryana

Service Coordinator jobs in Gurugram, Haryana

Administrator jobs in Gurugram, Haryana

Service Coordinator jobs in Chandigarh, Chandigarh

Service Coordinator jobs in Noida, Uttar Pradesh

Zomato, Customer Service jobs in Mohali, Punjab

Service Coordinator jobs in Indiranagar, Bengaluru, Karnataka

Service Coordinator jobs in Naraina, Delhi, Delhi

Project Coordinator jobs in Bengaluru, Karnataka

Customer Service jobs in Pune, Maharashtra

Academic Coordinator jobs in Calicut, Kerala

Accounts, Executive, Cashier Billing jobs in Tirunelveli, Tamil Nadu

Medical Billing , Ar Analyst,caller jobs in Mohali, Punjab

Billing Coordinator jobs in Hyderabad, Telangana

Billing Coordinator jobs in Ghatkopar, Mumbai, Maharashtra

D Mart, Billing jobs in Dindoli, Surat, Gujarat

Billing Coordinator jobs in Andheri, Mumbai, Maharashtra

Billing Coordinator jobs in Delhi, Delhi

Academic Coordinator jobs in Hadapsar, Pune, Maharashtra

Sales Coordinator jobs in Pune, Maharashtra

Academic Coordinator jobs in Navi Mumbai, Maharashtra

Service Coordinator

Locus Fire & Security India Pvt Ltd
Gurugram, Haryana

Quick apply

Job details

Permanent | Full-time
₹20,000 - ₹30,000 a month
12 hours ago

Qualifications

Microsoft Excel
Software troubleshooting
Facilities management
CCTV
English
Bachelor's degree
Customer support
Hindi
Diploma
Communication skills

Full job description

Job Description: Service Coordinator – CCTV, Fire Alarm & ELV Systems

Company: Locus Fire & Security India Private Limited
Department: Service & Operations
Location: Unitech Arcadia, Sector 49, Sohna Road, Gurugram, Haryana
Employment Type: Full-time | Work from Office
Experience Required: 2–5 years in service coordination, AMC coordination, customer support, or field service operations
Salary: Commensurate with experience and skills

Role Overview

Locus Fire & Security India Private Limited is looking for a proactive and well-organised Service Coordinator to manage day-to-day service coordination for CCTV, fire alarm, access control, public address, networking, and other electronic security systems.

The candidate will serve as the central coordination point between customers, service engineers, the Technical Manager, and internal departments. The role involves registering service requests, scheduling engineer visits, tracking pending work, coordinating materials, and ensuring that every service request is followed through to documented closure.

This is a coordination and follow-up role—not a field technician or direct sales position. Strong ownership, communication, and consistent follow-up are essential.

Key Responsibilities1. Service Requests & Ticket Management

Receive and register customer complaints and service requests through phone, email, WhatsApp, and the company’s ticketing system. Maintain complete records of the customer, site, reported issue, priority, assigned engineer, committed timeline, and current status.

Ensure that every open ticket has an assigned owner and a clearly defined next action.

2. Engineer Scheduling & Deployment

Prepare daily deployment plans based on service priorities, engineer availability, location, and technical requirements. Coordinate site access, customer availability, required materials, and visit arrangements before deployment.

Track engineer arrival, work progress, completion status, and pending activities. Ensure engineers provide timely operational updates and service reports.

3. Customer Communication & Follow-up

Keep customers informed about visit schedules, expected arrival times, service progress, and pending requirements. Proactively follow up with engineers and internal teams rather than waiting for customers to raise reminders.

Escalate technical issues to the Technical Manager and commercial exceptions or sensitive customer matters to management.

4. AMC & Preventive Maintenance Coordination

Maintain an updated tracker of Annual Maintenance Contracts (AMCs), covered sites, service scope, preventive maintenance schedules, and contract expiry dates.

Schedule preventive maintenance visits in advance, obtain customer confirmation, track completion, and arrange follow-up for missed visits. Coordinate upcoming renewal requirements with the sales and management teams.

5. Materials, Spares & Quotation Coordination

Collect material and spare-part requirements from engineers and coordinate with procurement, stores, vendors, and the quotation team. Track availability, approvals, dispatch, delivery, repair, and replacement status.

Follow up on pending quotations and customer approvals to prevent avoidable service delays. Ensure that pricing, warranty commitments, and additional work are approved by the authorised team before being communicated to customers.

6. Service Documentation & Closure

Collect engineer visit reports, customer acknowledgements, photographs, and relevant supporting documents. Verify that completed work and unresolved issues are recorded accurately before updating the ticket status.

Coordinate with Accounts for billable visits, approved additional work, and supporting billing documents. Do not mark partially completed or unresolved work as closed.

7. Daily MIS & Pending-Work Tracking

Maintain a central service tracker covering open complaints, engineer deployment, preventive maintenance visits, material dependencies, and pending approvals.

Submit a daily service closure report by 6:00 PM, highlighting completed work, pending cases, ageing, reasons for delay, responsible owners, next actions, billing requirements, and the next day’s deployment plan. Give particular attention to cases pending for more than 48 hours.

Candidate Requirements

A graduate or diploma holder with relevant experience in service coordination, AMC operations, helpdesk support, or field service management. Experience with CCTV, fire alarm, electronic security, IT services, electrical maintenance, or facilities management will be preferred.

The candidate should be comfortable using Microsoft Excel, email, Google Sheets, and structured WhatsApp communication. Familiarity with Zoho Desk, Zoho CRM, or another service ticketing platform will be an advantage.

Good communication in Hindi and basic written and spoken English is required. The candidate must be able to coordinate multiple engineers and customer requests, maintain accurate records, prioritise urgent cases, and follow up consistently without repeated reminders.

Basic understanding of CCTV, fire alarm, access control, and networking terminology is desirable; advanced technical troubleshooting expertise is not required.

Key Performance Indicators

Performance will be assessed on timely ticket registration and engineer allocation, proactive customer updates, preventive maintenance completion, accurate service documentation, timely daily reporting, and reduction in overdue service cases.

How to Apply

Interested candidates may apply through Indeed with an updated résumé mentioning relevant experience, current and expected salary, notice period, and current location.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in gurugram haryana

Service Coordinator

Deputy Manager - Supply Chain Planning

Sponser Billing Coordinator

Coordinator, Shared Services

1:1 Mentorship Program Lead

Subject Matter Expert

Academic Coordinator GoGlobalWays | Janakpuri, New Delhi

Process Coordinator

Proposal Associate

CEO's Office

Sr. Business Analyst

Office Coordinator

Finance Coordinator

Lead Platinum Support Account Manager

WHS Manager, AMXL WHS

Sales Coordinator

Support Platform Administrator

Executive assistant

Medical Tourism Coordinator / Admin Assistant

Front Office Assistant/ Customer Service Executive

I want to receive the latest job alerts for customer support coordinator in gurugram haryana

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected