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Client Servicing Executive/Manager – E-commerce (Amazon & D2C)

MatchLab Talent
Andheri East, Mumbai, Maharashtra

Quick apply

Job details

Full-time
₹3,00,000 a year
11 days ago

Qualifications

Microsoft Excel
E-Commerce
Analysis skills
Bachelor's degree
Communication skills
Performance marketing

Full job description

Client Servicing Executive/Manager – E-commerce (Amazon & D2C)

Location: Mumbai (Andheri East – near Western Express Highway Metro)

Experience: 3–5 years (5+ preferred for senior candidates)

Role Overview

We are looking for a dynamic client servicing executive/manager to manage relationships with our overseas brand partners (principals) whose products we import and sell in India across Amazon, marketplaces, and brand-owned websites.

This role sits at the intersection of client management, e-commerce operations, and commercial execution, acting as the primary interface between international brands and our internal teams (marketing, marketplace, logistics, and supply chain).

The ideal candidate combines strong client-facing skills, e-commerce expertise, operational discipline, and a problem-solving mindset.

Key Responsibilities

1. Client Servicing & Relationship Management

Act as the primary point of contact for overseas brand partners.
Build long-term, trust-based relationships through proactive communication.
Ensure timely resolution of client queries, escalations, and service issues.
Understand brand goals and align internal execution accordingly.
Manage a portfolio of international brands, ensuring growth, retention, and satisfaction.
Conduct regular business reviews with clients (sales, marketing, inventory, performance).
Track competitor activities and provide actionable insights to brands.
Identify opportunities for category expansion, pricing optimization, and growth initiatives.

2. E-commerce & Marketplace Management

Oversee performance across Amazon and other marketplaces, ensuring:
- Listing quality and optimization
- Pricing competitiveness
- Campaign effectiveness
Work closely with marketing teams to plan and execute:
- Promotions
- Deals & seasonal campaigns
- Performance marketing initiatives

3. Sales, Inventory & Supply Chain Coordination

Track daily/weekly/monthly sales, inventory, and demand trends.
Plan inventory in coordination with brands and internal supply chain teams.
Ensure timely replenishment and minimize stock-outs or overstocking.
Coordinate imports, logistics, and warehouse alignment.

4. Commercial Operations

Oversee:
- Order processing
- Pricing updates
- Invoicing accuracy
- Credit and payment tracking
Ensure smooth coordination between finance, operations, and supply chain.
Maintain compliance with commercial terms and agreements.

5. Reporting & Insights

Deliver meaningful, data-driven reports to clients:
- Sales performance
- Marketing ROI
- Inventory health
Build dashboards and insights that support decision-making.
Use analytics to identify trends, issues, and opportunities.

6. Customer Experience & Issue Resolution

Monitor customer feedback and reviews across platforms.
Resolve customer-related issues in coordination with internal teams.
Ensure brand reputation and service quality are maintained.

Required Skills & Competencies

Any graduate with experience in e-commerce.
Strong communication skills, especially with international clients.
Deep understanding of the Amazon ecosystem, other marketplaces, and D2C websites.
Strong analytical skills (Excel, dashboards, reporting tools).
Ability to manage multiple stakeholders and workflows.
High ownership, accountability, and problem-solving ability.
Structured thinking with attention to detail.

Preferred Background

Experience in e-commerce, distribution, or cross-border trade.
Exposure to marketplaces + D2C brand operations.
Experience handling high-value or international clients.
Familiarity with supply chain, logistics, or import operations.

Quick apply

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I want to receive the latest job alerts for amazon warehouse in mumbai maharashtra

Explore jobs in more locations

Client Servicing Executive/Manager – E-commerce (Amazon & D2C)

Role Overview

Key Responsibilities

1. Client Servicing & Relationship Management

2. E-commerce & Marketplace Management

3. Sales, Inventory & Supply Chain Coordination

4. Commercial Operations

5. Reporting & Insights

6. Customer Experience & Issue Resolution

Required Skills & Competencies

Preferred Background

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