Btm Layout Bengaluru Karnataka Customer service representative Jobs – 223 Open Jobs Today

Customer Support Representative
Applied Systems India Private Limited —Bengaluru, Karnataka
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Customer service
2d
Customer Service New Associate-Voice
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Analysis skills
- Communication skills
CSA (Customer Service Associate)
Aaspekt Infra Solutions Pvt Ltd —AECS Layout, Bengaluru, Karnataka
- ₹15,000 - ₹25,000 a month
- Full-time
- English
- Microsoft Office
- Master's degree
- Health insurance
Quick apply
5d
Senior Associate- Customer Care
River Mobility —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Customer Service Specialist I
Thermo Fisher Scientific —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Customer Service Representative (CSR)
TE Connectivity —Bengaluru, Karnataka
- Customer service
- Microsoft Office
- 12th Pass
Customer Service Representative
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Administrative experience
- Communication skills
3d
International Customer Service Advisor
Zinique Infotech —Koramangala, Bengaluru, Karnataka
- ₹24,000 - ₹34,000 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply
Customer Support Associate
Conviction HR —Bengaluru, Karnataka
- ₹21,000 - ₹45,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Health insurance
Quick apply
International Customer Service Advisor
Tekhunt Solutions Private Limited —Bellandur, Bengaluru, Karnataka
- ₹10,503.30 - ₹30,000.00 a month
- Full-time
- English
- In-person
- Communication skills
- Commuter assistance
- Health insurance
Quick apply
Customer Service & Operations Support
BluOcean Security PTE LTD —Bengaluru, Karnataka
- Email
- AutoCAD
- English
- Bachelor's degree
Customer Service Representative (CSR)
ORN Vacations Private Ltd. —Hebbal, Bengaluru, Karnataka
- ₹20,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
- Health insurance
Quick apply
1d
Customer Service Associate-Voice
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- English
- Communication skills
Logistics Planning& Fullfillment and Customer Service Team Leader
MANN+HUMMEL —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- Inventory management
Quick apply
Customer Service Representative
Legit Farms —Whitefield, Bengaluru, Karnataka
- ₹12,500 - ₹20,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
2h
Customer Support Representative-Voice process
[24]7.ai —Marathahalli, Bengaluru, Karnataka
- Up to ₹4,50,000 a year
- Full-time
- English
- Master's degree
- 12th Pass
- Commuter assistance
- Health insurance
Quick apply
5d
Senior Customer Service Associate
PropertyAngel Management Pvt Ltd —Bangalore City, Bengaluru, Karnataka
- ₹30,000 - ₹40,000 a month
- Full-time
- Walk-in
- Customer service
- English
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
Customer Support Specialist
ContactPoint 360 —Bengaluru, Karnataka
- Full-time
- Customer service
- English
- Microsoft Office
Customer Service Representative-Bengaluru, KA
Diversified —Bengaluru, Karnataka
- Email
- 12th Pass
- Organisational skills
- Communication skills
Quick apply
Customer Service Associate
ProQruit —Bellandur, Bengaluru, Karnataka
- From ₹20,000 a month
- Full-time
- Sales
- Customer service
- English
- Paid time off
- Flexible schedule
Quick apply

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Customer Support Representative

Applied Systems India Private Limited
Bengaluru, Karnataka

Apply Now

Job details

Full-time
2 days ago

Qualifications

Microsoft Outlook
Software troubleshooting
Customer service
Analysis skills
Continuous improvement
Communication skills

Full job description

External Job Ad:

Amazing Career Moments Happen Here

Transforming the insurance industry is ambitious, we know. That’s why at Applied Systems India Pvt Ltd., an Applied Systems company, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.

Position Overview
As an Associate Customer Support Technician, you will be the first point of contact for customers seeking assistance. Your primary responsibility will be to provide a world class customer service experience while troubleshooting basic technical issues and escalating more complex problems to higher level support technicians. You will interact with our customers through phone, chat, or email. You will help customers resolve issues related to our software products, typically focused one main software product, while ensuring a seamless user experience.

What You’ll Do

Provide effective, efficient and empathetic customer service in a professional manner
Communicate effectively, providing detailed and concise information internally, while avoiding discussing organizational complexities externally
Utilize available resources to gather details and complete basic research
May be required to work in any or all available support channels including phone, email and/or chat by appointment or real time
Attach relevant KB articles/resources to respective cases. When sufficient product knowledge is established, create draft KB articles and leave feedback on existing articles
Adheres to departmental procedures
Accurately diagnose and troubleshoot technical issues with our Insurance software and products.
Actively participate in on-going training within your first year of on-boarding to ensure you receive thorough training and can provide expected accuracy in solutioning customer inquiries.
Maintains Professional discretion in Customer Communication
When sufficient product knowledge is established, may be expected to participate in product testing activities, run assigned test executions, and communicate unexpected results/potential defects
Performs other duties as assigned by immediate manager or management team.

Key Performance Outcomes

Customer service experience meets or exceeds world-class standards, as indicated by customer feedback and satisfaction scores
Basic technical issues related to the main software product are resolved effectively
Complex problems are escalated to higher level support technicians in a timely manner
Ensure that all communication with customers is recorded accurately in the CRM system
Demonstrates continuous improvement in product knowledge through training and self-study
Achieving a high level of customer satisfaction, as determined through surveys, feedback and demonstrate effectiveness
Exhibits behaviors which exemplify Applied Systems’ Core Values

We’re Excited to Learn More About You

Prior experience in customer service, support or technical support is a preferred but not required
Ability to quickly learn our software and gain a basic understanding of assigned product area
Basic analytical skills to identify, diagnose and resolve customer issues.
Basic ability to accurately diagnose and resolve issues.
Fundamental and effective written and verbal communication, with the ability to explain technical concepts to non-technical users.
Flexibility to adapt to changing processes, tools, and customer needs.
Ability to manage time effectively, prioritize tasks, and handle multiple responsibilities
Meticulous attention to detail in documenting customer interactions and technical issues.· Customer-focused mindset with a desire to help and support users and colleagues
A strong commitment to providing excellent customer service and maintaining high customer satisfaction.
Shift Timings: This role requires working in a 24/7 environment, and candidates should be
comfortable with 24/7 shifts.

You may have other skills, including

Adaptability – Maintains a positive outlook; resists stress and works constructively under pressure; responds resourcefully to change and ambiguity
Collaboration – Effectively works and collaborates with others toward a common goal; considers the needs and concerns of all affected groups; builds and leverages relationships across functions and organizations to achieve business results; constructively deals with conflict
Communication – Writes and presents effectively; tailors message to the audience; possesses skills of diplomatic persuasion; skilled in interacting effectively with courtesy and tact; excellent executive presence
Driving Execution – Drives continuous improvement in all internal processes; tackles problems head-on and works to resolve them without delay; intervenes to address barriers to achieving results and sources of lagging performance
Innovative – Introduces or uses new ideas and methods that result in improved performance, better outcomes or higher productivity
Time Management and Prioritization – Maximizes productivity; focuses on highest priority tasks while maintaining progress on other assignments; et realistic and efficient deadlines and goals

When You Join Team Applied, You Can Expect:

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.

Learn more about the people behind our products at –

LinkedIn Page Applied Systems India
https://www1.appliedsystems.com/en-us/about-us/jobs/

Your Security Matters:

Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a [email protected] email or through our official career’s portal.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

Apply Now

Refine Your Search

customer service representative jobs in btm layout bengaluru karnataka

Customer Support Representative

Customer Service New Associate-Voice

CSA (Customer Service Associate)

Senior Associate- Customer Care

Customer Service Specialist I

Customer Service Representative (CSR)

Customer Service Representative

International Customer Service Advisor

Customer Support Associate

International Customer Service Advisor

Customer Service & Operations Support

Customer Service Representative (CSR)

Customer Service Associate-Voice

Logistics Planning& Fullfillment and Customer Service Team Leader

Customer Service Representative

Customer Support Representative-Voice process

Senior Customer Service Associate

Customer Support Specialist

Customer Service Representative-Bengaluru, KA

Customer Service Associate

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