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Dialer manager

ComparePolicy.com
Noida, Uttar Pradesh

Apply Now

Job details

Full-time

Qualifications

Call center experience
Salesforce
Windows
Web servers
Firewall
IVR
Bachelor's degree
Linux

Full job description

ComparePolicy.com believes in establishing a long-term relationship with its clients as well as with its employees. We value our employees and their competencies.We provide opportunities and environment for our people to grow with us. We invest in our employees and help them sharpen their skills and competencies.

ComparePolicy.com relies on its employees for success. As we aim to set new standards in the industry by offering the best quality services, we choose to hire skilled, dedicated, experienced and disciplined professionals. We want our employees to realize their full potential and strengthen it under the guidance of industry experts and by company sponsored training.

Altogether, ComparePolicy.com is an excellent place to learn and evolve while getting the best industry remuneration. If you are enthusiast in utilizing your talent by taking an opportunity, we would like to receive your CV at [email protected]

Location: Noida

Job Description: Roles and Responsibilities :

CRM design & Modification for OUTBOUND
Having knowledge of Outbound Routes
Having knowledge of OUTBOUND TRUNKS
Maintaining PRI (Primary Rate Interface).
Maintaining SIP (Session Initiation Protocol).
Having Knowledge of GSM Gateway configuration.
Having knowledge of Data Uploading, data re-churning
Having knowledge of Agent ID creation & Modifications of agents alignment
Maintain Pacing parameters (preview/progressive/predictive) as per team 10. Workflow and reallocate resources for maximum productivity and efficiency.
Maintained records of daily dialer downloads to ensure that the efficiency of the outbound calling is not affected.
Analyzed the various calling strategies and then resolved any problems and suggestions.
IVR (interactive voice response) design & Modification
Upload & maintain Voice files for IVR (interactive voice response)
Basics of Salesforce Administrator.
Managing Customer Service, collections, Sales & Marketing Campaigns
Maintain Dialer KPI (ACHT/ ATT/ ACW/Idle/Abandoned) to improve the process
Understands and setup data communication using IP addresses, Broadband, Leased line
Install, and uninstall Linux, Windows OS, Network tools, and other software applications.
Good knowledge of Firewall
Will be responsible for the system, hardware allocation, and configuration management,
Monitoring and Administration of the IT Infrastructure like Laptops, Desktops & Printers, Installation, and configuration of the Windows Operating System
Knowledge of Web Servers, Control Panels, Software, and Services such, as File sharing Server(s), etc.

Industry Type: BPO / Call Centre

Experience: 3 - 4 years

Education: Any Graduate

Employment Type: Full-Time, Permanent

Salary: No bar for the right candidate

Email ID: [email protected] (Mohd Mujeeb)

Contact us: +91-9311238043, 9311238042

Apply Now

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