Tamil Nadu Contact center engineer Jobs – 121 Open Jobs Today

SOC L2 Engineer
NTT DATA —Chennai, Tamil Nadu
- Full-time
- Microsoft Outlook
- Analysis skills
- Bachelor's degree
SOC L2 Engineer
NTT Ltd —Chennai, Tamil Nadu
- Full-time
- Microsoft Outlook
- Analysis skills
- Bachelor's degree
Customer Support / Technical Support Engineer - Voice
iOPEX Technologies —Chennai, Tamil Nadu
- Night shift
- Communication skills
- Commuter assistance
- Food provided
Security Managed Services Engineer (L2)
NTT DATA —Chennai, Tamil Nadu
- Full-time
- Microsoft Outlook
- Analysis skills
- Bachelor's degree
AI Engineer
RemoFirst —Tamil Nadu
- Full-time
- Remote
- Master's degree
- Machine learning
- AI
Quick apply
Security Managed Services Engineer (L1)
NTT DATA —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
Security MS Engineer - Firewall
NTT Ltd —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
Senior Security MS Engineer - Firewall
NTT Ltd —Chennai, Tamil Nadu
- Full-time
- Microsoft Outlook
- Analysis skills
- Bachelor's degree
Senior Security MS Engineer - Firewall
NTT DATA —Chennai, Tamil Nadu
- Full-time
- Microsoft Outlook
- Analysis skills
- Bachelor's degree
Sr. Test Automation Engineer (Selenium)
Novature Tech —Chennai, Tamil Nadu
- Agile
DevOps Engineer
Five9 —Chennai, Tamil Nadu
- Rotational shift
- Computer Science
- B.Sc
- DevOps
7d
Senior Security MS Engineer - NAC
NTT Ltd —Chennai, Tamil Nadu
- Full-time
- Microsoft Outlook
- Analysis skills
- Bachelor's degree
Senior Security MS Engineer - NAC
NTT DATA —Chennai, Tamil Nadu
- Full-time
- Microsoft Outlook
- Analysis skills
- Bachelor's degree
Java Fullstack(Angular)
NTT Ltd —Chennai, Tamil Nadu
- Hybrid work
- Java
- SQL
- AWS
7d
Automation Test Engineer - QTP/UFT & Selenium
Novature Tech —Chennai, Tamil Nadu
- Scripting
Architect Intern
Adissia Developers Pvt Ltd —Coimbatore, Tamil Nadu
- Full-time
- Walk-in
- AutoCAD
- Bachelor's degree
- Construction
- Flexible schedule
Quick apply
16h
Electromechanical Engineer
Hitachi —Chennai, Tamil Nadu
- Full-time
- Travel
- In-person
DevOps Engineer
NielsenIQ —Chennai, Tamil Nadu
- Full-time
- Oracle
- Computer Science
- Software troubleshooting
Quick apply
10h
Team Lead - Airhaul, Airhaul
ASSPL - Tamil Nadu - D31 —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- English
- Microsoft Office
2d
Senior Security MS Engineer - SIEM
NTT Ltd —Chennai, Tamil Nadu
- Full-time
- Microsoft Outlook
- Analysis skills
- Bachelor's degree

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SOC L2 Engineer

NTT DATA -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Qualifications

Microsoft Outlook
Analysis skills
Bachelor's degree
ServiceNow

Full job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to ensure that our clients' security infrastructures and systems remain operational. With a proactive approach, you'll monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently. Your primary objective will be to handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA).

You'll actively manage work queues, perform operational tasks, and update tickets with resolution actions. By identifying issues and errors early on, you'll log incidents promptly and provide second-level support, communicating effectively with other teams and clients to extend support when needed. Your role includes executing changes responsibly, flagging risks and mitigation plans, and ensuring all changes have proper approvals.
Collaborative efforts are at the heart of this role. You'll work closely with automation teams to optimize efforts and automate routine tasks, ensuring seamless handovers during shift changes. Your analytical skills will be key in auditing incident and request tickets for quality, recommending improvements, and contributing to trend analysis reports to identify automation opportunities.

As a go-to for initial client escalations, you'll assist L1 Security Engineers with triage and troubleshooting, and support project work when required. Your contributions to the change management process will ensure thorough documentation, effective planning and execution of maintenance activities, and compliance with standard procedures.

To thrive in this role, you need to have:

Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
Proficiency in active listening, with techniques like paraphrasing and probing for further information.
Excellent planning skills, able to anticipate and adjust to changing circumstances.
Strong ability to communicate and engage across different cultures and social groups.
Adaptability to changing conditions and flexibility in approach.
Client-focused mindset, always putting their needs and positive experience first.
A positive outlook and the ability to work well under pressure.
Willingness to put in longer hours when necessary.
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Apply Now

Refine Your Search

contact center engineer jobs in tamil nadu

SOC L2 Engineer

SOC L2 Engineer

Customer Support / Technical Support Engineer - Voice

Security Managed Services Engineer (L2)

AI Engineer

Security Managed Services Engineer (L1)

Security MS Engineer - Firewall

Senior Security MS Engineer - Firewall

Senior Security MS Engineer - Firewall

Sr. Test Automation Engineer (Selenium)

DevOps Engineer

Senior Security MS Engineer - NAC

Senior Security MS Engineer - NAC

Java Fullstack(Angular)

Automation Test Engineer - QTP/UFT & Selenium

Architect Intern

Electromechanical Engineer

DevOps Engineer

Team Lead - Airhaul, Airhaul

Senior Security MS Engineer - SIEM

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