Porur Chennai Tamil Nadu Customer support representative Jobs – 127 Open Jobs Today

Senior Process Associate - Voice - LTC - Collections & Helpdesk
HCLTech —Chennai, Tamil Nadu
- CRM software
- Software troubleshooting
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2h
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Quick apply
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SURVEYSPARROW PRIVATE LIMITED —Chennai, Tamil Nadu
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Corpay —Chennai, Tamil Nadu
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Tata Consultancy Services —Chennai, Tamil Nadu
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Lead - GCC Strategy
Corpay —Chennai, Tamil Nadu
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Receptionist
Manju Groups —Chennai, Tamil Nadu
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Quick apply
13d
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All Care Therapies —Chennai, Tamil Nadu
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Senior DevOps Engineer
ASSA ABLOY —Chennai, Tamil Nadu
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Planning Solution Architect - Kinaxis
Shell Energy —Chennai, Tamil Nadu
- Full-time
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WLAN Engineer
Hewlett Packard Enterprise —Chennai, Tamil Nadu
- Full-time
- Azure
- Software troubleshooting
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14d

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Senior Process Associate - Voice - LTC - Collections & Helpdesk

HCLTech -
Chennai, Tamil Nadu

Apply Now

Job details

2 hours ago

Qualifications

CRM software
Accounts receivable
Telephony
Software troubleshooting
Customer service
Communication skills

Full job description

Chennai, Tamil Nadu
Job Summary
This role focuses on managing customer interactions for collections and helpdesk processes within a team environment. The individual is expected to demonstrate developing proficiency in handling complex calls, maintaining accurate records, and supporting team training initiatives. They contribute to the effectiveness of collections and customer service operations by applying foundational communication and process skills.
Key Responsibilities
1. Apply LTC-Collections & Helpdesk skills using telephony systems to manage inbound and outbound customer calls for collections, ensuring timely and professional communication regarding outstanding payments.
2. Utilize communication skills to negotiate payment arrangements and resolve basic customer disputes following established procedures, escalating unresolved issues as needed.
3. Support the collections process by monitoring accounts through internal tools, identifying overdue payments, and updating customer records accurately in the system.
4. Use customer service support skills to address routine inquiries, troubleshoot standard OTC process issues, and document all interactions in the designated CRM platform.
5. Participate in process improvement activities by providing feedback on call handling practices and suggesting ways to enhance efficiency within the team.
6. Assist with onboarding and training of new team members by sharing foundational knowledge and demonstrating effective call handling techniques.
7. Ensure compliance with company policies and industry standards by following prescribed guidelines and maintaining up-to-date records of all support and collection activities.
Skill Requirements
1. Basic Understanding Of LtcCollections & Helpdesk Processes And Accounts Receivable Management.
2. Familiarity With Telephony Systems And Crm Tools For Customer Interaction Documentation.
3. Fundamental Knowledge Of Customer Service Support Practices, Including Call Handling And Issue Escalation.
4. Good Verbal And Written Communication Skills For Interacting With Customers And Team Members.
5. Ability To Follow Established Procedures For Compliance And RecordKeeping.
Other Requirements
1. Optional but valuable: Certification in Customer Service (e.g., HDI Customer Service Representative) or Collections (e.g., ACA International’s Professional Collection Specialist) is beneficial for foundational knowledge.
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Refine Your Search

customer support representative jobs in porur chennai tamil nadu

Senior Process Associate - Voice - LTC - Collections & Helpdesk

Software Development Manager(Banking)

IT Service Desk Analyst

Tele Caller Executive

Sales Development Representative - Europe

Payment Solutions Manager

Network Engineer

Senior Commercial Analyst (Maritime)

Oracle EBS Contracts Functional Consultant

MIM

Lead - GCC Strategy

Receptionist

Data Science Engagement Lead

Senior Consultant - SAP MDG

SAP ABAP Consultant

Sales Representative III - Surgical Innovation

Client Service Representative

Senior DevOps Engineer

Planning Solution Architect - Kinaxis

WLAN Engineer

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